SymphonyAI Apex IT Platform Pricing - $62.30 per user per month
Twelve months is the shortest commitment on offer, and every figure below is a monthly-effective rate inside that term — which is where SymphonyAI Apex IT Platform Pricing starts, not with a seat count. The published entry rate for the Enterprise IT platform is $89.00 per user per month. Through Stackingo, an authorised SymphonyAI reseller, that same platform entry is $62.30 per user per month, a saving of up to 30% on genuine SymphonyAI licensing, quoted and invoiced across the GCC, UK & Ireland, Europe, Oceania and the US.
What does SymphonyAI Apex IT Platform Pricing look like at a glance?
It looks like one number, because one number is all that has ever been published. The entry rate for the Enterprise IT platform is $89.00 per user per month at list and $62.30 per user per month through Stackingo, on a twelve-month term. Two qualifications belong with it. Apex is the current-generation name for the platform the review networks still index under its older title, Summit, so the price card carries that older name rather than this one. And there is a second, entirely unrelated Apex inside SymphonyAI's retail and CPG range; it is a different product with different economics and none of the figures here apply to it.
Platform tier | List (per user, per month, 12-month term) | Stackingo (per user, per month, 12-month term) | Basis for the figure |
Enterprise IT platform entry (indexed as Summit) | $89.00 | $62.30 (save 30%) | The only publicly evidenced rate: a vendor-supplied price card on the Gartner Digital Markets network, repeated identically on GetApp and SoftwareAdvice. Tiers above it are quoted, never listed. |
Work the arithmetic at the size you actually are. A twenty-five person platform team pays $2,225.00 a month at list and $1,557.50 through Stackingo, keeping $667.50 monthly and $8,010.00 over the term. A four-hundred-seat estate pays $35,600.00 at list and $24,920.00 through Stackingo, keeping $10,680.00 a month. The ratio never changes, which is the useful property: the saving scales with the estate instead of decaying after the first tranche of seats. What will not scale predictably is the step to a higher edition, because no higher edition has a public price. Ask for that ladder before the first invoice, not after the second.
SymphonyAI Apex IT Platform licenses, explained
Follow what actually happens. You state a number of named users. That number is written into a schedule with a twelve-month term against it. Each named user is provisioned an account on your tenant, and the account carries the full entitlement of the platform edition you bought. Billing then runs monthly against the schedule, not against activity, so a quiet month costs exactly what a busy one does. At the anniversary the count is revisited, adjusted and re-committed. That is the whole lifecycle of SymphonyAI Apex IT Platform licenses, and nothing in it depends on tickets, assets or transactions.
Two details inside that sequence decide whether the number is right. The first is who counts as a user: platform operators, administrators and analysts almost always do, while people who merely receive output frequently do not, and the boundary is worth settling in writing rather than assuming. The second is what happens between anniversaries. Reassigning a seat from a leaver to a joiner is administrative and free; adding a seat is commercial and should already be priced from your held rate. Stackingo fixes both points at scoping so neither becomes a surprise in month eight.
SymphonyAI Apex IT Platform subscription: what you are actually paying for
Take a mid-sized estate of five hundred users. At the list rate of $89.00 per user per month the platform costs $44,500.00 a month, or $534,000.00 over a twelve-month term. Through Stackingo at $62.30 the same five hundred users cost $31,150.00 a month and $373,800.00 over the term, leaving $160,200.00 in the budget. That is a large enough number to be worth understanding precisely, so it is worth being explicit about what a SymphonyAI Apex IT Platform subscription buys for it and what it does not.
It buys the platform itself, the edition entitlements attached to your schedule, product updates released during the term and the support path that comes with the agreement. It does not buy implementation, data migration, integration development, bespoke workflow build or training, all of which are quoted as professional services on separate lines. On a platform purchase those services are frequently a material fraction of year one, so insist they are itemised. A single blended total hides which half of the spend the discount applies to, and makes the second-year conversation considerably harder than it needs to be.
Comparing the SymphonyAI Apex IT Platform plans
There is one publicly comparable plan, and pretending otherwise would be dishonest. The entry rate of $89.00 per user per month is the only figure SymphonyAI's ecosystem has ever put in public for this platform; every edition above it is priced in a quotation. So a comparison of the SymphonyAI Apex IT Platform plans is really a comparison of what is known against what has to be asked for, and the second list is longer than the first:
Platform entry edition — $89.00 list / $62.30 with Stackingo, per user per month. Publicly evidenced, twelve-month term, indexed under the platform's former name. This is the anchor for every calculation on this page.
Higher platform editions — no published rate. They exist and buyers move onto them, but the steps are set in the quote. Ask for each rung and what it unlocks in the same document, before signing the entry rung.
Azure Marketplace listings — no usable price. The Enterprise IT offer data returns a placeholder starting price with free and request-a-trial actions rather than a rate. Treat the listing as a transaction route, not a price source.
The retail and CPG Apex — a different product entirely. SymphonyAI runs an unrelated Apex platform in its retail range. It is scoped and priced on stores and data volumes, and nothing on this page transfers to it.
The practical effect of a one-rung public ladder is that comparison work moves from the web page into the quotation. That is not necessarily worse — a scoped quote is more accurate than a rate card — but it does mean walking in with a specification rather than a shopping list. Stackingo prices every rung at the same up-to-30% position, so the edition decision can be made on what the platform needs to do rather than on which tier happens to be visible from outside.
Is Stackingo a SymphonyAI partner?
A SymphonyAI Apex IT Platform partner, in this context, means an organisation authorised by the vendor to sell genuine licences under a registered commercial position, with the discount held as a contract term rather than granted case by case. Stackingo is that for SymphonyAI: an authorised partner supplying real licences on your own tenant, with provisioning, renewals and regional support managed as part of the arrangement, and up to 30% off list written in alongside a contractual floor of 10%. The floor is the part that survives a change of account manager.
What the status changes in practice is continuity rather than the software. The tenant, entitlements, version stream and support entitlements are identical to a direct purchase. What differs is that the commercial position is registered before the vendor conversation starts, so it does not have to be re-argued at each renewal, and that the wider Enterprise IT estate — service management, asset management, service automation, the integration layer — can sit under one agreement with one anniversary instead of accumulating separate contracts that drift out of alignment within two budget cycles.
What does a SymphonyAI Apex IT Platform distributor handle?
Consider an organisation running seventy-five platform users across two regions. At list that is $6,675.00 a month; at the Stackingo rate it is $4,672.50, so $2,002.50 stays put each month and $24,030.00 across the term. Now add the parts of that transaction nobody costs in advance: two contracting entities, two invoicing currencies, one edition question that has no public answer, and a renewal date that arrives while the platform team is mid-migration. A SymphonyAI Apex IT Platform distributor exists to absorb precisely that overhead.
Concretely, Stackingo scopes the user split, obtains the unpublished edition ladder in writing, issues a SymphonyAI Apex IT Platform quote showing list, discounted price and saving on one line, provisions against your tenant on signature, invoices each entity in its own currency at a rate fixed on the day, and tracks the renewal from day one rather than from week fifty. Across the GCC, UK & Ireland, Europe, Oceania and the US that runs under a single agreement. The software arriving in your tenant is unchanged; the administrative load around it is not.
What happens when you buy SymphonyAI Apex IT Platform through Stackingo?
Start with a concrete case: forty platform users, one contracting entity, a twelve-month term. At list that is $3,560.00 a month and $42,720.00 for the year. Buy SymphonyAI Apex IT Platform through Stackingo and the same forty users are $2,492.00 a month and $29,904.00 for the year, a difference of $12,816.00 on identical licences. The quote shows all three figures — SymphonyAI list, Stackingo price, saving — on a single line, so the arithmetic can be checked by someone who was not in the room when it was agreed.
After that the sequence is short and unremarkable, which is the point. One agreement is signed. Licences are provisioned on your own SymphonyAI tenant with the same entitlements and the same support path as a direct purchase. The invoice is raised in your currency at a rate fixed at quotation. Seats added later in the term are priced from the rate you already hold rather than from fresh list, and the renewal is benchmarked before it arrives rather than accepted when it does. Nothing about the product changes; only the number and the administration do.
What should a SymphonyAI Apex IT Platform reseller do for you?
Three things, and the discount is only the first of them. It should hold a contracted position — up to 30% below list with a 10% floor — rather than a discretionary markdown. It should close the information gap the vendor's silence creates, by getting the unpublished edition ladder, the uplift cap and the expansion pricing into the same written schedule as the headline rate. And it should own the renewal calendar from the start, because an unmanaged enterprise discount typically loses several points at each anniversary while nobody is watching.
What a SymphonyAI Apex IT Platform reseller should not do is change the product. The licences are genuine, the tenant is yours, the version stream and support path are the vendor's own. Stackingo is an authorised SymphonyAI Apex IT Platform reseller operating exactly on that basis across the GCC, UK & Ireland, Europe, Oceania and the US. The test of the arrangement is not the first invoice, where any partner can look competitive, but the third: whether the position agreed in year one is still the position in year three, and whether anyone had to fight for it.
How much does SymphonyAI Apex IT Platform cost outside the US?
The vendor bills in US dollars regardless of where the platform runs. Stackingo contracts and invoices locally, so the table below carries the platform entry rate into each currency for planning purposes. These are indicative conversions rather than commitments. The rate that governs your agreement is fixed at the moment the quote is issued and then held for the term, which matters more than the precise figure printed here: a forecast that survives currency movement is worth more to a finance team than one that has to be redone each quarter.
Market | Currency | List (per month) | Stackingo (per month) |
Australia | AUD | A$135.28 | A$94.70 |
Austria | EUR | €81.88 | €57.32 |
Bahrain | BHD | BD33.46 | BD23.42 |
Belgium | EUR | €81.88 | €57.32 |
Bulgaria | EUR | €81.88 | €57.32 |
Croatia | EUR | €81.88 | €57.32 |
Cyprus | EUR | €81.88 | €57.32 |
Czechia | CZK | Kč2,047.00 | Kč1,432.90 |
Denmark | DKK | kr609.65 | kr426.76 |
England | GBP | £70.31 | £49.22 |
Estonia | EUR | €81.88 | €57.32 |
Finland | EUR | €81.88 | €57.32 |
France | EUR | €81.88 | €57.32 |
Germany | EUR | €81.88 | €57.32 |
Greece | EUR | €81.88 | €57.32 |
Hungary | HUF | Ft31,595.00 | Ft22,116.50 |
Ireland | EUR | €81.88 | €57.32 |
Italy | EUR | €81.88 | €57.32 |
Kuwait | KWD | KD27.32 | KD19.13 |
Latvia | EUR | €81.88 | €57.32 |
Lithuania | EUR | €81.88 | €57.32 |
Luxembourg | EUR | €81.88 | €57.32 |
Malta | EUR | €81.88 | €57.32 |
Netherlands | EUR | €81.88 | €57.32 |
New Zealand | NZD | NZ$147.74 | NZ$103.42 |
Northern Ireland | GBP | £70.31 | £49.22 |
Oman | OMR | OMR34.27 | OMR23.99 |
Poland | PLN | zł351.55 | zł246.09 |
Portugal | EUR | €81.88 | €57.32 |
Qatar | QAR | QR323.96 | QR226.77 |
Romania | RON | lei404.95 | lei283.47 |
Saudi Arabia | SAR | SR333.75 | SR233.63 |
Scotland | GBP | £70.31 | £49.22 |
Slovakia | EUR | €81.88 | €57.32 |
Slovenia | EUR | €81.88 | €57.32 |
Spain | EUR | €81.88 | €57.32 |
Sweden | SEK | kr934.50 | kr654.15 |
United Arab Emirates | AED | AED326.85 | AED228.80 |
United States | USD | $89.00 | $62.30 |
Wales | GBP | £70.31 | £49.22 |
Frequently asked questions
What is the entry price of the Apex IT Platform?
$89.00 per user per month at list on a twelve-month term, and $62.30 per user per month through Stackingo — a saving of up to 30%, with a contractual floor of 10%. It is the only publicly evidenced rate for the platform; higher editions are quoted.
Why is the price card labelled Summit rather than Apex?
Because Apex is the current-generation name for the same Enterprise IT platform that the review networks still index under its previous title. The card therefore evidences the platform accurately while carrying an older label, which is why confidence in the attribution is stated as low rather than high.
Is this the same Apex as the one in SymphonyAI's retail range?
No, and confusing the two will produce a badly wrong budget. The retail and CPG Apex is an unrelated platform scoped on stores and data volumes. Everything here refers to the Enterprise IT Apex at $89.00 list, $62.30 through Stackingo, per user per month.
Can I see a price on Azure Marketplace?
No. The SymphonyAI Enterprise IT offers on Azure return a placeholder starting price with free and request-a-trial actions rather than a rate, and no AWS Marketplace listing exists for the ITSM or Apex lines at all. Every real figure comes from a quotation.
How is the platform counted — by user, by asset or by ticket?
By named user. Assets under management, ticket volume and transaction counts do not enter the licence calculation for the platform entry tier, which makes a twelve-month forecast a function of team size alone rather than of demand.
What is the saving worth on a 500-user estate?
Five hundred users at $89.00 per user per month is $44,500.00 monthly and $534,000.00 across the term. At the Stackingo rate of $62.30 it is $31,150.00 monthly and $373,800.00 across the term — $160,200.00 retained on identical licences.
In which currencies can the platform be invoiced?
AED, SAR, QAR, GBP, EUR, SEK, AUD, NZD and USD, across the GCC, UK & Ireland, Europe, Oceania and the US. The entry tier is about £70.31 at list against £49.22 through Stackingo, with the exchange rate fixed at quotation and held for the term.
Related Stackingo pricing guides
Read alongside: SymphonyAI Apex Enterprise IT Copilot Pricing covers the assistant layer bundled into this platform, while SymphonyAI ITSM Pricing, SymphonyAI ITAM Pricing and SymphonyAI Service Automation Pricing cover the modules most often bought with it. All share the same Stackingo discount position. The SymphonyAI product page carries the transactional overview, or request a quote priced against your own user count and edition.
Want the figure for your own estate? Send Stackingo a user count, the editions you want priced and the entities that need invoicing, and a tailored SymphonyAI Apex IT Platform Pricing quote comes back — genuine SymphonyAI licences, up to 30% below list with a 10% floor, and renewals managed across the GCC, UK & Ireland, Europe, Oceania and the US.
