Device42 ITSM Pricing - $84.52 per instance per month
Device42 ITSM Pricing starts with a commitment term, not a rate. Device42 sells an annual agreement and nothing shorter, priced against how much infrastructure it has to discover, which is why the monthly numbers here are monthly-effective rather than purchasable. It also answers a slightly different question from the one most buyers arrive with, because Device42 is not a ticketing tool. It is the discovery and CMDB layer that keeps a service desk honest. Third-party estimates put the entry Core band at around $1,449 a year for up to 100 devices, roughly $120.75 a month, and through Stackingo, an authorised Device42 reseller, the comparable figure is $84.52 a month — up to 30% below list across the GCC, UK & Ireland, Europe, Oceania and the US.
Device42 ITSM Pricing at a glance
Two things need establishing before any figure means anything. Device42 publishes no prices — its pricing page describes an annual subscription based on device count and then offers a form, and its licensing documentation explains how units are counted without ever naming an amount. Everything below is therefore an independent estimate rather than a vendor quote. Third-party research puts the entry Core band at approximately $1,449 a year for up to 100 devices and 1,000 IP addresses: about $120.75 a month, or $84.52 a month through Stackingo. The second thing is scope. That licence buys discovery and a configuration management database, not incident queues; your tickets stay in ServiceNow, Freshservice or Jira, and that platform bills you separately.
Core platform band | List (annual, third-party estimate) | List (monthly-effective) | Stackingo |
Core, 1–100 devices (1–1,000 IPs) | around $1,449 per year | around $120.75 | $84.52 per month (up to 30% off) |
Core, 101–500 devices | around $2,999 per year | quoted annually | Up to 30% below list |
Core, 501–1,000 devices | around $4,999 per year | quoted annually | Up to 30% below list |
Core, 1,001–2,500 devices | around $9,999 per year | quoted annually | Up to 30% below list |
Core, above 2,500 devices | Custom quote | quoted annually | Up to 30% below list |
Read the ladder as bands, not as a rate card. Nothing is charged per device inside a band, so an estate of 40 devices and an estate of 95 devices pay precisely the same, and one extra server can tip you onto the rung above. The monthly figures are there so a finance team can spread the cost across twelve budget lines — the contract itself is annual, and Device42 does not sell a month at a time. Stackingo holds the same up-to-30% position on every rung of that ladder, with a contractual floor of 10%, so the saving does not thin out as your estate grows.
How the Device42 ITSM plans differ
Most service management vendors price the desk: so many agents, so many dollars a head, and a tier that unlocks features. Device42 does none of that. It prices the estate, and it sells a single product rather than a Starter, Growth and Enterprise ladder. So the honest answer to how the Device42 ITSM plans differ is that they are not plans in the feature sense at all — they are volume bands on one platform licence, and the only thing separating one from the next is how many countable units discovery finds. Independent pricing research keeps reporting the same five rungs:
Core, 1–100 devices (1–1,000 IPs) — estimated at $1,449 a year, about $120.75 a month list, $84.52 a month with Stackingo. Where most service desks start. Nothing is held back at this rung: agentless discovery, the configuration management database itself, IP address management, change history and the reporting that feeds your ticketing platform all arrive with it.
Core, 101–500 devices — estimated at $2,999 a year list, up to 30% below list with Stackingo. The rung most mid-market organisations settle on, usually once discovery has surfaced the virtual machines, network appliances and cloud instances nobody had written down.
Core, 501–1,000 devices — estimated at $4,999 a year list, up to 30% below list with Stackingo. Multi-site desks and serious hybrid footprints. Here dependency mapping earns its keep as fast as the inventory does, because a change that goes wrong gets expensive quickly.
Core, 1,001–2,500 devices — estimated at $9,999 a year list, up to 30% below list with Stackingo. Estates where impact analysis before a change is a signed-off step rather than an educated guess, and where the CMDB usually feeds more than one downstream system.
Core, above 2,500 devices — custom quote, up to 30% below list with Stackingo. Priced individually beyond the reported ladder. It is also the point at which volume and multi-year commitments move the final number the most.
Two caveats belong beside that ladder rather than in a footnote. Add-on modules sit outside Core and carry no published price of any kind — Application Discovery & Dependency Mapping, Software License Management, Power & Environmental Monitoring are each quoted rather than listed, so a service desk that needs application-level dependency data for change impact analysis should raise that line early. The second caveat is the larger one: the ITSM platform itself is a wholly separate purchase. A realistic total cost of ownership is whatever appears on this page plus your ServiceNow, Freshservice or Jira Service Management licensing.
How are Device42 ITSM licenses assigned and reassigned?
Work the count before reading any figure. The documentation is specific about the ratios: one physical or virtual machine is a unit, ten containers collapse into a unit, a platform-as-a-service instance is a unit, ten serverless functions are a unit, a hundred archived records are a unit, and storage is counted in fifty-terabyte blocks. Say discovery returns 95 countable units across servers, virtual machines and network appliances. That sits inside the Core band of 1–100 devices and 1,000 IPs: roughly $1,449 a year, $120.75 a month at list, $84.52 a month through Stackingo, and $36.23 back every month. Add a handful of servers and the same estate tips onto the rung above.
Notice what never entered that arithmetic: people. Device42 ITSM licenses attach to infrastructure, so agents, change managers, problem analysts and everyone who merely reads a report consume nothing at all. Reassignment follows the same logic — decommission a virtual machine and its unit returns to the pool as soon as discovery stops seeing it, which is why governance here means watching discovered unit counts rather than headcount. It inverts the usual service management maths, too. A busy desk on a modest footprint is cheap to underpin; a lean desk on sprawling hybrid infrastructure is not. Stackingo reconciles discovered units against your licensed band ahead of each renewal, which beats meeting a boundary in a true-up after the year has closed.
How does a Device42 ITSM subscription actually work?
Strip the jargon and a Device42 ITSM subscription is a twelve-month right to run one platform, sized by how much infrastructure that platform has to look at. That is the whole definition. Device42's own ITSM material describes the product as the source of truth sitting underneath service management tooling: agentless discovery sweeps the estate, builds and maintains configuration items, maps the dependencies between them, then pushes that picture into whichever platform your agents actually work in. Calling the deployment ITSM changes nothing commercially. You are buying discovery and a CMDB, and the word in front of the licence is a use case rather than a SKU.
In practice that means one annual agreement, priced against a device band and renewed yearly. There is no rolling month, no per-agent element, and no ITSM edition to select at checkout. What separates a deployment aimed at a service desk from one aimed at a data centre team is integration work and reporting, not licensing. The monthly figures on this page exist so finance can spread the cost across twelve budget lines, not because a month can be bought on its own. Budget for the subscription as a platform line and leave your service desk line exactly where it already sits; the two never merge into a single bill.
What makes a good Device42 ITSM reseller?
Put the two figures side by side on the entry band: $120.75 a month at list against $84.52 a month through Stackingo. That is $36.23 a month, repeated every month of the annual term, on licensing that is indistinguishable from a direct purchase — same platform, same discovery engine, same vendor support entitlement. Stackingo is an authorised Device42 reseller, and the up-to-30% discount carries a contractual floor of 10%, so the same arithmetic holds further up the ladder, where a $2,999 or $9,999 annual band turns an identical percentage into considerably more cash.
Where a vendor publishes nothing at all, the administration around the number matters more than usual, because there is no public page against which to check a quote. So apply one test to any Device42 ITSM reseller: ask for the band you are being priced into, the list position for that band, and the resulting saving, all on the same document. Stackingo quotes that way as a matter of course. Then ask a second question — whether they understand what you are buying this for. Someone who can discuss CMDB reconciliation into your ticketing platform is worth far more at renewal than someone who can only forward a purchase order.
Where can you buy Device42 ITSM?
The common mistake here is waiting. Buyers assume a public price list will surface eventually, or that a checkout page is hiding somewhere behind the marketing site, and they postpone scoping until it appears. It will not. Device42's pricing page is a quote form, and there is no basket to fill. The other half of the same mistake is arriving at that form with a vague device count, which reliably produces a vague quote. You buy Device42 ITSM through Stackingo, an authorised Device42 reseller, and the sequence opens with a short scoping conversation rather than a card payment.
Bring rough numbers to that conversation — servers, virtual machines, network devices, IP addresses, containers, cloud instances — and what comes back is a quote naming the Core band, the list position and the Stackingo price on a single line. After that it is deliberately brief. Agree the band, and Stackingo provisions genuine Device42 licensing with managed onboarding and a renewal date it tracks on your behalf. If the reason to buy Device42 ITSM is to stop your service desk arguing with its own CMDB, say so at scoping: the integration decides which data you need discovered first, and getting that order right costs less than rediscovering the estate twice.
How a Device42 partner protects your discount
By making it structural rather than personal. Stackingo is an authorised Device42 partner, and the up-to-30% position is a programme entitlement written into the agreement, not a goodwill gesture attached to a first order. That distinction decides whether a discount survives its second and third renewal, because informally negotiated reductions are precisely the ones that evaporate quietly when an account manager changes. A contractual floor of 10% underneath gives the position a defined shape instead of an implied one, and the renewal quote arrives early enough to be negotiated rather than accepted under deadline pressure.
The partnership also covers considerably more ground than this one use case. An organisation that licenses Core to underpin its service desk and later widens the same deployment into data centre infrastructure management, IT asset management, compliance evidence or migration planning does all of it on one agreement, at one anniversary, at the same discount position. There is no reopened commercial conversation each time the scope grows, and no second discount to argue for from scratch. For a programme that expands the way service management programmes tend to, that continuity is worth roughly as much as the percentage itself.
Why use a Device42 ITSM distributor at all?
Because the licence is the easy part. Stackingo acts as your Device42 ITSM distributor across the GCC, UK & Ireland, Europe, Oceania and the US, carrying band selection, the renewal calendar, local-currency invoicing and the annual reconciliation of discovered units against entitlement. Service management programmes rarely respect a border. Consolidating the underlying discovery licence into one agreement is markedly easier to govern than four regional ones with four anniversaries, four invoices and four separate arguments about which band each region is actually sitting on.
The rest of the role happens either side of the paperwork. Confirming what Device42 will genuinely discover in your environment before you commit to a band. Being straight about when an add-on module is actually required rather than merely useful. Getting the renewal quote in front of you while there is still time to do something with it. None of that alters the licence you receive — it is the same genuine Device42 licensing either way — but it changes how much of your year the licence quietly consumes, which is the part nobody remembers to budget for.
What does Device42 ITSM cost in your currency?
Whatever your address, Device42 contracts in US dollars. The table converts the entry Core band — the licence that gives your service desk configuration data it can trust — into the currencies Stackingo quotes in, so a budget holder can check the order of magnitude before asking anyone for paper. Read them as indicative only. The rate that binds is the one fixed on your quote, not the one showing today.
Market | Currency | List (per month) | Stackingo (per month) |
Australia | AUD | A$183.54 | A$128.47 |
Austria | EUR | €111.09 | €77.76 |
Bahrain | BHD | BD45.40 | BD31.78 |
Belgium | EUR | €111.09 | €77.76 |
Bulgaria | EUR | €111.09 | €77.76 |
Croatia | EUR | €111.09 | €77.76 |
Cyprus | EUR | €111.09 | €77.76 |
Czechia | CZK | Kč2,777.25 | Kč1,943.96 |
Denmark | DKK | kr827.14 | kr578.96 |
England | GBP | £95.39 | £66.77 |
Estonia | EUR | €111.09 | €77.76 |
Finland | EUR | €111.09 | €77.76 |
France | EUR | €111.09 | €77.76 |
Germany | EUR | €111.09 | €77.76 |
Greece | EUR | €111.09 | €77.76 |
Hungary | HUF | Ft42,866.25 | Ft30,004.60 |
Ireland | EUR | €111.09 | €77.76 |
Italy | EUR | €111.09 | €77.76 |
Kuwait | KWD | KD37.07 | KD25.95 |
Latvia | EUR | €111.09 | €77.76 |
Lithuania | EUR | €111.09 | €77.76 |
Luxembourg | EUR | €111.09 | €77.76 |
Malta | EUR | €111.09 | €77.76 |
Netherlands | EUR | €111.09 | €77.76 |
New Zealand | NZD | NZ$200.45 | NZ$140.30 |
Northern Ireland | GBP | £95.39 | £66.77 |
Oman | OMR | OMR46.49 | OMR32.54 |
Poland | PLN | zł476.96 | zł333.85 |
Portugal | EUR | €111.09 | €77.76 |
Qatar | QAR | QR439.53 | QR307.65 |
Romania | RON | lei549.41 | lei384.57 |
Saudi Arabia | SAR | SR452.81 | SR316.95 |
Scotland | GBP | £95.39 | £66.77 |
Slovakia | EUR | €111.09 | €77.76 |
Slovenia | EUR | €111.09 | €77.76 |
Spain | EUR | €111.09 | €77.76 |
Sweden | SEK | kr1,267.88 | kr887.46 |
United Arab Emirates | AED | AED443.45 | AED310.40 |
United States | USD | $120.75 | $84.52 |
Wales | GBP | £95.39 | £66.77 |
Frequently asked questions
What will Device42 ITSM cost a buyer in the US?
Device42 publishes no list price. Third-party estimates put the entry Core band — up to 100 devices and 1,000 IPs — at around $1,449 a year, roughly $120.75 a month. Through Stackingo, an authorised Device42 reseller, the comparable figure is $84.52 a month: up to 30% below list, with a contractual floor of 10%.
Does Device42 replace my ticketing tool?
No, and the distinction matters. Device42 is a discovery and CMDB platform that feeds ITSM tools such as ServiceNow, Freshservice and Jira Service Management through integrations. It does not replace any of them, and your ticketing licences remain a separate cost on a separate agreement.
Is there a Device42 ITSM product code to order?
There is not. Device42 sells one platform, and the ITSM use case is delivered by the Core licence. That is why the price quoted here is the Core entry band rather than a product-specific rate — the mapping is an inference from how Device42 sells, not a published line item.
Does Device42 charge per agent or per device?
Per device. One physical or virtual machine is one unit, ten containers are one unit, a hundred archived records are one unit and fifty terabytes are one storage unit. Service desk agents, change managers and report readers consume no licences whatsoever.
Why are these numbers called estimates rather than prices?
Because Device42's pricing page offers only a custom quote form, and its licensing documentation gives units rather than amounts. The $1,449-a-year entry band comes from independent pricing research corroborated across more than one source, so treat it as indicative until Stackingo confirms your band in writing.
How large is the Stackingo saving on Device42?
Up to 30% off list with a guaranteed minimum of 10%. On the entry Core band that works out at about $36.23 a month against the $120.75 monthly-effective list figure, and proportionally more on the higher bands where the annual commitment is larger. Volume and multi-year commitments can go further still.
Is Stackingo authorised to sell Device42 licensing?
Yes. Stackingo is an authorised Device42 reseller, issuing genuine Device42 licensing with managed provisioning, band reviews and renewal tracking across the GCC, UK & Ireland, Europe, Oceania and the US — at up to 30% below list.
Related Stackingo pricing guides
The same Core licence ladder sits underneath every Device42 use case, so it is worth reading this alongside Device42 DCIM Pricing, Device42 ITAM Pricing, Device42 IT Operations Pricing and Device42 Compliance & Audit Pricing at Stackingo. The Device42 product page carries the transactional overview if you would rather skip the explanation, or you can ask for a quote priced against your real device count.
Ready to see your exact number? Tell Stackingo roughly how many devices, IP addresses and cloud instances your service desk needs to see, and a tailored Device42 ITSM Pricing quote follows — genuine Device42 licensing, guaranteed discounts of up to 30%, and renewals someone else keeps track of, across the GCC, UK & Ireland, Europe, Oceania and the US.
