CMDB & DISCOVERY FOR ITSM · DEVICE42
DEVICE42 ITSM
by Freshworks · Authorized via Stackingo
30+ INTEGRATIONS
60+ countries
YOUR ITSM IS ONLY AS GOOD AS ITS CMDB.
Discovery and dependency mapping that feeds ServiceNow, Freshservice and Jira Service Management a CMDB deeper than their native tooling produces — and keeps it current.
Stackingo gets you further.
ServiceNow CMDB sync
Dependency context on tickets
Freshservice + JSM connectors
CI reconciliation rules
Business application discovery
Auto-updating CMDB feed
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
45%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
This complements your ITSM, it is not one
Device42 supplies the CMDB and dependency data. You still need ServiceNow, Freshservice or JSM for ticketing, workflow and SLAs.
04
Freshservice is the deepest path
Since the Freshworks acquisition, the Freshservice integration gets the most attention. ServiceNow remains certified but confirm parity for your version.
02
CI mapping is configured, not default
The connector ships, but class mapping and reconciliation rules are configured per estate. Budget that work before expecting a clean sync.
05
Discovery credentials gate CMDB depth
Agentless scanning needs credentials per platform. Segments without access appear as thin CIs, which reads as a CMDB gap downstream.
03
De-duplication rules decide data quality
Poorly tuned matching either multiplies CIs or merges distinct ones. Getting this right early is what separates a useful CMDB from a noisy one.
06
ITSM is a use case, not a separate SKU
This runs on the same device-based subscription as ITAM and the rest. You are licensing devices, not buying a CMDB product separately.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2026
NOT FEATURED
FORRESTER'S WAVE
Enterprise Service Management Platforms · Q4 25
NOT FEATURED
ABOUT DEVICE42
THE DISCOVERY LAYER UNDERNEATH YOUR SERVICE DESK.
Device42, a Freshworks company, sits underneath the service desk rather than replacing it — supplying ServiceNow, Freshservice and Jira Service Management with discovery and dependency data their native tooling does not reach.
Device42 ITSM pushes discovered configuration items, business application maps and dependency relationships into your existing service desk — so incident, change and problem records carry real infrastructure context instead of a CI field somebody filled in eighteen months ago.
Certified connectors cover ServiceNow, Freshservice, Jira Service Management, Cherwell and HPSM, with reconciliation rules that de-duplicate CIs rather than multiplying them. Because Device42 is now a Freshworks company, the Freshservice path is the most tightly integrated of the set.
BEST FOR
ITSM Owners
Teams whose CMDB decayed after implementation
STRONG FIT
CMDB Accuracy
Discovery depth their native tooling misses
REPLACES
Native Discovery
Replace shallow built-in ITSM discovery agents
Key Capabilities
INCLUDED IN ALL PLANS
ServiceNow CMDB Synchronisation
Certified connector with reconciliation rules; mapping is configured, not default.
Freshservice & JSM Connectors
Native paths into Freshservice and Jira Service Management asset models.
Business Application Discovery
Identifies applications and their supporting infrastructure automatically.
Dependency Mapping for Tickets
Attaches upstream and downstream context to incident and change records.
CI Reconciliation & De-duplication
Matches discovered CIs to existing records; rules need tuning per estate.
Auto-Updating CMDB Feed
CI data refreshes on scan cadence rather than on manual review cycles.
MORE FROM FRESHWORKS
THE FRESHWORKS ECOSYSTEM.
Device42 ITSM shares one discovery engine with the ITAM, DCIM, IT Operations, Compliance, Migration and Sustainability use cases — all on a single device-based subscription. Bundle Device42 with Freshservice or other Freshworks products on one Stackingo agreement and unlock cross-product partner pricing.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What's the minimum discount on Device42 ITSM through Stackingo?
At minimum, Stackingo prices Device42 ITSM 10% under Freshworks's list rate, within the bounds of Freshworks's authorized discount programme.
💡
Keep in mind: Device42 feeds your service desk rather than replacing it, so the licence sits alongside ServiceNow, Freshservice or JSM rather than instead of them.
02
How much comes off Device42 ITSM list price?
On average, buyers save up to 55% versus Freshworks direct list pricing, structured within the authorized reseller programme rather than ad hoc markdowns.
⚠️
Device42 prices on device count, independent of how many ITSM agent seats you run. A large estate with a small service desk still prices on the estate, so scope discovery targets carefully.
03
Why buy Device42 ITSM through Stackingo?
Beyond the 10%-to-55% discount, Stackingo's value on Device42 ITSM is commercial clarity — flagging the traps that inflate Device42 bills:
Device count prices independently of ITSM agent seats
CI class mapping is configured per estate, not shipped ready
De-duplication rules decide whether the CMDB is useful or noisy
Freshservice path is the deepest since the acquisition
Credential coverage gates how deep each CI record goes
All seven use cases sit on one subscription
✓
You submit one RFQ across every product and quantity, get a single comparable quote, and gain renewal defence so you never auto-renew at list.
04
Can Stackingo also implement Device42 ITSM?
More than licensing. Stackingo sells Device42 ITSM and can stand it up end to end — spanning ServiceNow CMDB Synchronisation, Freshservice & JSM Connectors, Business Application Discovery, Dependency Mapping for Tickets, CI Reconciliation & De-duplication, and Auto-Updating CMDB Feed.
🛠️
Stackingo will deliver in-house, orchestrate a certified partner, or benchmark independent quotes for you, so the licence and the rollout sit side by side on one proposal.
05
What is Device42 ITSM and who is it best for?
Advanced discovery and dependency mapping for existing ITSM platforms from a Freshworks company, cloud or on-premises.
Best fit · ServiceNow and Freshservice Owners
Best fit · CMDB Remediation Programmes
Typically replaces · Native ITSM Discovery Tools
🎯
ServiceNow and Freshservice Owners — teams whose native discovery misses too much.
CMDB Remediation Programmes — organisations rebuilding a CMDB that decayed.
Typically replaces Native ITSM Discovery Tools for teams replacing shallow built-in discovery agents.
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 45% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
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