YOUR STACK. ONE FRONT.

AI Agents handle triage, routing, and resolution before a human ever opens a ticket.

Service management for HR, facilities, finance and legal — the same ITIL-grade workflows, CMDB and Halo AI that run IT, extended to every department at one agent price.

ITIL-aligned PSA built ground-up for MSPs — tickets, contracts, billing, and projects in one codebase.

ITIL 4-aligned service management with native AI, CMDB, and no-code workflow automation — all modules included at every tier.

Meta's official WhatsApp Business API embedded inside CallHippo's virtual phone platform — omnichannel inbox, broadcast campaigns, and CRM sync without switching tools.

Automated runbooks, Signals on-call alerting, Slack-native response and AI-enhanced retrospectives from $25 per responder per month. Freshworks completed its acquisition of FireHydrant on 6 January 2026; the product still sells standalone today.

Omnichannel sales, marketing, and customer service unified in one codeless platform — with AI built in, not bolted on.

Omnichannel customer service — email, voice, chat, SMS, social and a branded portal in one agent view, with Halo AI virtual agents deflecting before a human picks up.