FireHydrant Pricing - $12.50 per responder per month
FireHydrant Pricing puts $12.50 per responder per month back on the table. The Pro plan lists at $25.00 per responder per month, billed annually; through Stackingo, an authorised FireHydrant reseller, the identical licence is $12.50 per responder per month — a saving of up to 50% on genuine FireHydrant licensing across the GCC, UK & Ireland, Europe, Oceania and the US.
What does FireHydrant Pricing look like at a glance?
FireHydrant charges per responder per month on an annual commitment. Pro is the entry paid tier at $25.00 per responder per month; through Stackingo the same licence is $12.50 per responder per month, which halves the line. A responder is anyone who can be paged or who acts during an incident, not everyone who reads an incident channel. FireHydrant also publishes a free tier capped at ten responders with two runbooks and a single status page, and an Enterprise tier that is quote-only, so Pro is the honest comparison point and the tier the discount is anchored to.
Plan | List (per responder, per month, billed annually) | Stackingo (per responder, per month, billed annually) | What you get |
Free | $0.00 | n/a | Up to 10 responders, 2 runbooks, 3 integrations, 1 status page — no Signals on-call scheduling, no service catalogue |
Pro | $25.00 | $12.50 (save 50%) | 5 runbooks, unlimited status pages, service catalogue and Signals on-call scheduling — the entry paid tier and the one most response teams buy |
Enterprise | Quote-only | Quoted below list | Adds viewer licences, unlimited runbooks, private incidents, FireHydrant AI, incident analytics, alert grouping, live call routing and audit logs |
The anchor is Pro at $25.00 per responder per month, so the Stackingo price of $12.50 per responder per month is a straight saving of $12.50 every month per responder. A twenty-responder rota therefore drops from $500.00 to $250.00 a month, or from $6,000.00 to $3,000.00 across a twelve-month term. Enterprise is quoted rather than listed, and Stackingo quotes it below whatever FireHydrant proposes direct.
Who needs FireHydrant licenses, and how many?
A responder, in FireHydrant's model, is a person who can be paged, assigned a role in an incident, or asked to run a runbook step. That is the unit FireHydrant licenses are counted in. It is deliberately narrower than a user account: the executive who watches the incident channel, the support lead who reads the retrospective and the customer who checks the status page are none of them responders, and none of them consume a licence. Scope the number of people who could plausibly be woken at three in the morning and you have your count.
In practice most engineering organisations over-estimate this figure on the first pass, then cut it once they map their actual rotas. If four squads each run a primary and a secondary, plus two incident commanders and an engineering manager who escalates, that is ten responders, which is $250.00 a month at list and $125.00 a month through Stackingo. Non-responder visibility comes through status pages and, on Enterprise, through viewer licences, so paying full responder rate for spectators is the one mistake worth avoiding at signature.
FireHydrant plans, tier by tier
There are three FireHydrant plans and only one of them carries a public number. Free is a genuine starter tier, Pro is the published paid tier at $25.00 per responder per month, and Enterprise is quote-only. Here is what separates them:
Free — $0.00, up to 10 responders. Two runbooks, three integrations and one status page. Enough to run an incident channel and a public page, but it stops short of on-call scheduling and the service catalogue, so it rarely survives a real on-call rotation.
Pro — $25.00 list / $12.50 with Stackingo, per responder per month. Five runbooks, unlimited status pages, the service catalogue and Signals on-call scheduling. This is the tier that replaces a separate paging tool, and it is the tier the Stackingo discount is calculated against.
Enterprise — quote-only. Adds viewer licences for non-responders, unlimited runbooks, private incidents, FireHydrant AI, incident analytics, alert grouping, live call routing and audit logs. FireHydrant publishes no figure here, so the only way to know the number is to have it quoted.
The step that matters commercially is Free to Pro, because that is where on-call scheduling arrives and where a second vendor usually leaves the stack. The step that matters contractually is Pro to Enterprise, because viewer licences change the economics for large organisations with many observers and few responders. Stackingo prices both steps on one sheet, so you can see whether the Enterprise quote is genuinely cheaper than Pro plus the workarounds you would otherwise build around it.
How does a FireHydrant subscription actually work?
The common misreading is that $25.00 is a monthly-billing option you can leave whenever you like. It is not. FireHydrant quotes that rate billed annually, which makes a FireHydrant subscription a twelve-month commitment expressed as a monthly-effective figure, roughly $300.00 per responder per year at list and $150.00 through Stackingo. Budget it as an annual line and the number stops moving around.
Once that is clear, the rest of a FireHydrant subscription is easy to run. The only variable that shifts your bill is the responder count, and responders are named rather than concurrent, so a leaver frees a seat and a joiner takes it without a billing event. Stackingo holds the discount for the full term, which means responders added mid-year are added at your rate rather than at list, and the renewal conversation starts from the discounted position instead of quietly resetting to $25.00.
What changes when you buy through a FireHydrant partner?
The price changes and nothing else does. Buying through a FireHydrant partner gives you the same tenant, the same Pro feature set, the same integrations and the same vendor support entitlements you would get buying direct, at $12.50 per responder per month instead of $25.00. The licences are genuine and provisioned on FireHydrant's own platform; the difference sits entirely on the commercial line.
What a partner adds beyond the discount is continuity. Incident tooling is bought once and then quietly renewed for years, which is exactly the pattern in which discounts erode. Stackingo tracks the renewal date, re-benchmarks the responder count against your actual rotas, and puts the list price and the discounted price side by side on every quote so the saving stays auditable rather than asserted.
What makes a good FireHydrant reseller?
A FireHydrant reseller is an authorised party that issues genuine FireHydrant licences under a vendor agreement, rather than a broker reselling somebody else's tenant. The distinction matters more here than in most categories. Incident response tooling holds your escalation policies, your service catalogue and your entire post-incident record, so the paper trail behind the licence has to be clean enough to survive an audit.
Judged on that basis, a good reseller does three things. It quotes the list price alongside its own so the discount is verifiable, which here means $25.00 shown against $12.50. It scopes the responder count honestly rather than inflating it to grow the order. And it stays present between purchase and renewal, when responder counts drift and nobody inside the business is watching the licence line. Stackingo is an authorised FireHydrant reseller on all three counts, with a guaranteed discount of up to 50% and a contractual floor of 10%.
What does a FireHydrant distributor handle?
Most incident tools in this category charge per user, which quietly taxes visibility: the more people who can see an incident, the more you pay. FireHydrant charges per responder instead, so observers cost nothing and only the people who act are licensed. That single difference changes what a FireHydrant distributor has to manage. The job is not policing seat sprawl, it is keeping the rota count accurate, because your bill tracks who is on call rather than who is watching.
Stackingo acts as your FireHydrant distributor across the GCC, UK & Ireland, Europe, Oceania and the US, which means one agreement, invoicing in local currency, and a single renewal date for organisations running follow-the-sun rotas across several regions. It also means somebody outside your engineering organisation is checking each quarter whether the responder count still matches the rotas, and whether Enterprise viewer licences would now cost less than the arrangement you have improvised around Pro.
Where should you buy FireHydrant?
The sequence is short. You tell Stackingo how many responders sit on your rotas and whether you need Pro or Enterprise. Stackingo returns a quote showing the FireHydrant list price, the Stackingo price and the saving on the same line. You confirm the responder count, and the licences are provisioned on your FireHydrant tenant. There is no migration step, because the tenant and the product are the vendor's own; only the invoice changes hands.
So the answer to where you should buy FireHydrant is through an authorised reseller rather than on the self-serve page, unless you are staying on the free tier. Self-serve gets you $25.00 per responder per month and nobody to call at renewal. Stackingo gets you $12.50 per responder per month, managed provisioning, local-currency invoicing and a discount written into the agreement rather than granted once and then forgotten.
FireHydrant cost, converted into local currency
FireHydrant sells and bills in USD. The table below converts the Pro entry tier into the currencies Stackingo quotes in, so a budget holder in Dubai, Riyadh, London or Stockholm can sanity-check the figure before asking for paper. Treat these as indicative: the rate that matters is the one fixed on your quote, not the one showing on the day you read this.
Market | Currency | List (per month) | Stackingo (per month) |
Australia | AUD | A$38.00 | A$19.00 |
Austria | EUR | €23.00 | €11.50 |
Bahrain | BHD | BD9.40 | BD4.70 |
Belgium | EUR | €23.00 | €11.50 |
Bulgaria | EUR | €23.00 | €11.50 |
Croatia | EUR | €23.00 | €11.50 |
Cyprus | EUR | €23.00 | €11.50 |
Czechia | CZK | Kč575.00 | Kč287.50 |
Denmark | DKK | kr171.25 | kr85.63 |
England | GBP | £19.75 | £9.88 |
Estonia | EUR | €23.00 | €11.50 |
Finland | EUR | €23.00 | €11.50 |
France | EUR | €23.00 | €11.50 |
Germany | EUR | €23.00 | €11.50 |
Greece | EUR | €23.00 | €11.50 |
Hungary | HUF | Ft8,875.00 | Ft4,437.50 |
Ireland | EUR | €23.00 | €11.50 |
Italy | EUR | €23.00 | €11.50 |
Kuwait | KWD | KD7.68 | KD3.84 |
Latvia | EUR | €23.00 | €11.50 |
Lithuania | EUR | €23.00 | €11.50 |
Luxembourg | EUR | €23.00 | €11.50 |
Malta | EUR | €23.00 | €11.50 |
Netherlands | EUR | €23.00 | €11.50 |
New Zealand | NZD | NZ$41.50 | NZ$20.75 |
Northern Ireland | GBP | £19.75 | £9.88 |
Oman | OMR | OMR9.63 | OMR4.81 |
Poland | PLN | zł98.75 | zł49.38 |
Portugal | EUR | €23.00 | €11.50 |
Qatar | QAR | QR91.00 | QR45.50 |
Romania | RON | lei113.75 | lei56.88 |
Saudi Arabia | SAR | SR93.75 | SR46.88 |
Scotland | GBP | £19.75 | £9.88 |
Slovakia | EUR | €23.00 | €11.50 |
Slovenia | EUR | €23.00 | €11.50 |
Spain | EUR | €23.00 | €11.50 |
Sweden | SEK | kr262.50 | kr131.25 |
United Arab Emirates | AED | AED91.81 | AED45.91 |
United States | USD | $25.00 | $12.50 |
Wales | GBP | £19.75 | £9.88 |
Frequently asked questions
What is the entry price for FireHydrant?
The Pro plan lists at $25.00 per responder per month, billed annually. Through Stackingo, an authorised FireHydrant reseller, the same licence is $12.50 per responder per month, a saving of up to 50% with a contractual floor of 10%.
Is FireHydrant charged per user or per responder?
Per responder. Only people who can be paged or assigned a role in an incident consume a licence, at $25.00 each per month at list and $12.50 through Stackingo. Observers, status page readers and end users are never counted.
Can I run FireHydrant for free?
Yes, up to ten responders, with two runbooks, three integrations and one status page. It excludes Signals on-call scheduling and the service catalogue, which is why most teams move to Pro at $25.00 per responder per month, or $12.50 through Stackingo.
Does FireHydrant offer monthly billing at $25.00?
No. The $25.00 per responder per month figure is quoted billed annually, so it is a monthly-effective rate on a twelve-month commitment: about $300.00 per responder per year at list, or $150.00 per responder per year at the Stackingo price of $12.50 per month.
What does the FireHydrant Enterprise tier cost?
FireHydrant does not publish an Enterprise figure; it is quote-only. It adds viewer licences, unlimited runbooks, private incidents, FireHydrant AI, incident analytics and audit logs. Stackingo quotes Enterprise below FireHydrant's direct proposal, in the same way it takes Pro from $25.00 to $12.50.
How much would twenty responders save with Stackingo?
Twenty responders on Pro cost $500.00 a month at FireHydrant list and $250.00 a month through Stackingo, so the saving is $250.00 every month, or $3,000.00 over a twelve-month term, at the full up-to-50% discount.
Is Stackingo an authorised FireHydrant reseller?
Yes. Stackingo issues genuine FireHydrant licences with managed provisioning, local-currency invoicing and renewal tracking across the GCC, UK & Ireland, Europe, Oceania and the US, at up to 50% below the $25.00 list price.
Related Stackingo pricing guides
Compare FireHydrant Pricing with related Stackingo licensing for incident and service operations: Xurrent ITSM Pricing, Xurrent Status Pages Pricing and SuperOps IT Helpdesk Pricing sit alongside it in the same buying conversation. See the FireHydrant product page for the transactional overview, or request a tailored quote priced against your actual responder count.
Want the number for your rota? Tell Stackingo how many responders you page and you will get a tailored FireHydrant Pricing quote — genuine FireHydrant licences, guaranteed discounts of up to 50% off the $25.00 list price, managed provisioning and tracked renewals — across the GCC, UK & Ireland, Europe, Oceania and the US.
