FIREHYDRANT INCIDENT OPS · FIREHYDRANT
FIREHYDRANT
by FireHydrant · Authorized via Stackingo
NOW FRESHWORKS
Count not published
FROM PAGE TO POSTMORTEM, IN ONE PLACE. SAVE UP TO 50%.
Automated runbooks, Signals on-call alerting, Slack-native response and AI-enhanced retrospectives from $25 per responder per month. Freshworks completed its acquisition of FireHydrant on 6 January 2026; the product still sells standalone today.
Stackingo gets you further.
$25 per responder, billed yearly
Slack and Teams native flow
Free tier up to ten responders
350+ API endpoints and a CLI
Signals on-call and alerting
14-day Pro trial, no card
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
50%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Freshworks now owns FireHydrant outright
The acquisition closed on 6 January 2026, and the stated end-state is FireHydrant becoming the incident and reliability layer inside Freshservice.
04
Every AI feature sits on the Enterprise tier
AI insights, retrospectives, summaries and transcription join audit logs, SCIM and unlimited runbooks at custom pricing, not $25 a responder.
02
Nothing changes today is not a contract term
FireHydrant told customers pricing holds during the transition, but no end date, standalone commitment or pricing guarantee has been published.
05
Pro caps runbooks and integrations at five
Five of each is a pilot allowance. A modest service estate hits both ceilings, and unlimited runbooks exist only at Enterprise.
03
Signals alerting is metered at an unpublished rate
Pricing says alerts are charged by volume without giving a unit price, and SMS and voice notifications are available for purchase separately.
06
There are no viewer seats below Enterprise
On Free and Pro everyone who needs to watch an incident is a billed responder. Cheaper viewer licences appear only at Enterprise.
GARTNER MAGIC QUADRANT
Not evaluated · Gartner MQ
Acquired by Freshworks — January 2026
NOT FEATURED
FORRESTER'S WAVE
Not evaluated · Forrester Wave
NOT FEATURED
ABOUT FIREHYDRANT
DECLARE, RUN, RESOLVE AND LEARN, WITHOUT LEAVING THE CHANNEL.
FireHydrant, Inc. was founded in New York by Robert Ross and Daniel Condomitti — published sources put the year between 2017 and 2019 — and raised $32.5M across a Menlo Ventures Series A in 2020 and a Series B in 2021.
FireHydrant delivers automated runbooks, Signals on-call scheduling and alerting, a service catalog, Slack-native response, status pages and AI-enhanced retrospectives across 350+ API endpoints, a CLI and a Terraform provider, with Datadog, Grafana, Jira, ServiceNow, Zendesk and Freshservice connected.
Freshworks Inc. announced the acquisition on 15 December 2025 and closed it on 6 January 2026, with terms undisclosed. The Freshworks release named Palo Alto Networks, BP and Qlik among FireHydrant customers. FireHydrant holds SOC 2 Type II, achieved September 2021, with SAML 2.0 and Okta; ISO 27001 is not claimed.
BEST FOR
SRE and Platform
Engineering teams running formal incident process
STRONG FIT
Slack-Led Response
Incidents declared, run and closed in the channel
REPLACES
PagerDuty/Opsgenie
Signals Migrator imports the on-call config
Key Capabilities
INCLUDED IN ALL PLANS
Automated Incident Runbooks
Declaring an incident opens the channels, roles and comms without manual steps.
Signals On-Call and Alerting
On-call schedules, unlimited escalation policies and alert rules in one module.
Slack and Teams Native Response
Run the whole incident in the channel where the responders already are.
Public and Private Status Pages
Unlimited public status pages from the Pro tier, updated from the incident.
AI-Enhanced Retrospectives
Incident summaries, live Zoom and Meet transcription and drafted retros.
PagerDuty and Opsgenie Migrator
Imports existing on-call configuration instead of rebuilding it by hand.
MORE FROM FIREHYDRANT
THE FIREHYDRANT ECOSYSTEM
FireHydrant is one platform organised as Plan, Respond and Improve rather than separate SKUs — runbooks, Signals on-call, status pages and retrospectives share a responder seat. Its reach is engineering systems: Datadog, Grafana, Jira, ServiceNow, Zendesk and Terraform. Stackingo bundles it with your wider stack on one agreement.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on FireHydrant?
The floor discount on FireHydrant via Stackingo is 10% off FireHydrant list — locked within the authorized FireHydrant partner programme, never an ad hoc markdown.
💡
Keep in mind: The $25 responder rate is not the bill. Signals alerting is charged on alert volume at a rate FireHydrant does not publish, and SMS and voice notifications are purchased separately.
02
How much do FireHydrant buyers save?
Most enterprises land around 50% off FireHydrant list on FireHydrant, a figure set through the authorized reseller channel.
⚠️
Freshworks closed its acquisition of FireHydrant on 6 January 2026, with the stated end-state that it becomes the reliability layer inside Freshservice. Put continuity terms in the contract.
03
Why buy FireHydrant through Stackingo?
Buying FireHydrant through Stackingo means one negotiated front at 10%+ off (typically 50%) and candid guidance on where FireHydrant deals quietly leak budget:
Freshworks ownership closed on 6 January 2026, terms undisclosed
Alert metering carries no published unit price at all
AI features are Enterprise tier, not $25 a responder
The Pro tier caps runbooks and integrations at five each
Viewer seats exist only on an Enterprise agreement
SOC 2 Type II dates to 2021, with no ISO 27001 claimed
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement FireHydrant?
More than licensing. Stackingo sells FireHydrant and can stand it up end to end — configuring Automated Incident Runbooks, Signals On-Call and Alerting, Slack and Teams Native Response, Public and Private Status Pages, AI-Enhanced Retrospectives, and PagerDuty and Opsgenie Migrator.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is FireHydrant and who is it for?
Built by FireHydrant, Inc. of New York and acquired by Freshworks Inc. (NASDAQ: FRSH) in a deal that closed on 6 January 2026.
Best fit · SRE and Platform
Best fit · Slack-Led Response
Typically replaces · PagerDuty/Opsgenie
🎯
SRE and Platform — engineering teams running a formal incident process
Slack-Led Response — incidents declared, run and closed inside the channel
Typically replaces PagerDuty/Opsgenie for teams migrating on-call config with the Signals Migrator
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