HaloCSM Pricing - $44.55 per agent per month
HaloCSM Pricing hands $54.45 per agent per month back to a service budget. In cash that is the whole story: Halo's published US list for a named agent licence is $99.00 per agent per month, and through Stackingo, an authorised HaloCSM reseller, the identical licence is $44.55. The saving reaches 55% on genuine Halo licensing, with a contractual floor of 10%, across the GCC, UK & Ireland, Europe, Oceania and the US.
HaloCSM Pricing, in one table
Halo prices its whole platform on one named agent licence rather than on modules, which is why no separate CSM price card exists to hunt down. Customer service management is what the all-in-one licence does when you point it at customers. Halo's US list opens at $99.00 per agent per month in the 1 to 24 agent band; through Stackingo the same licence is $44.55 per agent per month. Everybody on the other side of the desk costs nothing. Customers raising enquiries through the self-service portal are never licensed and never counted, so a five-person team pays for five agents whether it fields five hundred enquiries a year or five hundred thousand.
Agent band | Halo list (per agent, per month) | Stackingo (per agent, per month) | What the licence covers |
1–24 agents | $99.00 | $44.55 (save 55%) | The complete Halo platform in one licence — CSM alongside ITSM, ESM, CRM and PSA capability, with unlimited free end-user portal access |
25–49 agents | $95.00 | $42.75 (save 55%) | Identical platform and feature set; Halo's first volume band, applied once your named agent count passes 24 |
50–99 agents | $89.00 | $40.05 (save 55%) | Identical platform; the band most established customer service operations settle into by their second renewal |
100–249 agents | $85.00 | $38.25 (save 55%) | Identical platform; beyond this point Halo's published curve keeps sliding, reaching $58.00 per agent at 2,000 agents |
Convert that into money and the shape is obvious. The entry band anchors at $99.00 per agent per month, Stackingo takes it to $44.55, and the gap is $54.45 per agent. A twelve-agent customer service desk therefore keeps $653.40 every month that would otherwise have gone to list; a forty-agent desk sitting in the $95.00 band keeps $2,090.00 a month. Halo does publish its own reduction for annual prepayment — 5% off the list rate — but that only moves $99.00 to $94.05 per agent per month, a rounding error beside the reseller position. Stackingo assesses both together when building the quote rather than presenting them as alternatives.
How is a HaloCSM subscription billed?
Take twelve named agents on the entry band. Halo's US list is $99.00 per agent per month; through Stackingo the same twelve licences are $44.55 each. The per-head difference is $54.45, and across twelve agents that comes to $653.40 returned to the budget every month. That calculation is the billing model in full: a HaloCSM subscription is a named agent count multiplied by a per-agent rate, billed monthly or annually, with nothing else in the formula. No modules to add. No edition to graduate to. No per-ticket meter ticking away underneath. Count the people who will work inside the tool and you have your invoice.
The interesting consequence arrives in year two or three. With no edition to outgrow, a customer service team that later wants asset tracking, a change calendar or an internal HR queue triggers no upgrade conversation and no new line item, because those capabilities already sit inside the agents you are paying for. Headcount stays the only variable in the equation. Stackingo holds the discounted rate for the term of the agreement, which means seats opened for a seasonal peak open at your rate rather than at Halo's list, and a HaloCSM subscription does not quietly reprice itself somewhere between one renewal and the next.
What HaloCSM plans can you buy?
A plan, in Halo's vocabulary, is not a feature tier. It is a single all-in-one platform licence attached to a named agent, and the vendor says exactly that on its own pricing page: no tiers, no bolt-ons, with ITSM, ESM, CSM, CRM and PSA capability all sitting behind the same per-agent figure. Define it that way and the question of which HaloCSM plans you can buy has a one-word answer — one. What genuinely varies is the volume band your agent count falls into, and HaloCSM volume pricing moves the published rate like this:
1 to 24 agents — $99.00 list / $44.55 with Stackingo, per agent per month. The entry band, and the starting point for nearly every new deployment. Halo sets no minimum agent count, so a three-person service team buys at precisely this rate.
25 to 99 agents — $95.00 falling to $89.00 list / $42.75 falling to $40.05 with Stackingo. Two bands covering the range most multi-queue operations occupy. The band applies to the whole estate, not only to the agents sitting above the threshold.
100 agents and above — $85.00 list / $38.25 with Stackingo, and still sliding. The published curve keeps descending from there, reaching $58.00 per agent per month at 2,000 agents. Large contact centres should model the curve rather than the entry rate.
Concurrent licensing — $198.00 list per agent per month, twice the named rate. Designed for shift-based desks where a seat is shared. It only pays where the sharing ratio genuinely beats two to one.
The Halo Enterprise Package — a flat $1,000,000 per year for unlimited licences. An uncapped alternative with funded implementation, relevant only where agent numbers make per-seat arithmetic beside the point.
Two published reductions sit beside those bands and get mistaken for discounts. Annual prepayment removes 5% from the list rate; registered charities and not-for-profits qualify for 15%. Neither substitutes for a reseller position, because both are applied to the list figure while the Stackingo discount of up to 55% is applied to the licence itself. Halo runs a free trial and publishes no perpetual free tier, so nothing zero-cost hides beneath the HaloCSM plans above. The $99.00 band is the real starting line, and it is the line Stackingo discounts.
Who needs HaloCSM licenses, and how many?
Put the two licence types side by side with real numbers. A named licence lists at $99.00 per agent per month. A concurrent licence, shared between people on different shifts, lists at $198.00 — exactly twice as much. So a concurrent seat only earns its place where three or more staff genuinely rotate through it. At two people to a seat you are spending $198.00 for what two named licences at $99.00 would have covered, and you have bought yourself a scheduling constraint at no extra charge. Run that arithmetic before you count HaloCSM licenses, because it settles the licence type and the licence type settles everything after.
Once the type is fixed, counting is trivial, because only agents are counted. A licence belongs to one identified person who works cases, and it carries the full feature set across every channel Halo supports. Everyone on the other side of the desk — customers raising enquiries, checking a portal, replying to an email thread — is unlicensed and invisible to the bill. That single rule decouples licence cost from the size of your customer base entirely. Stackingo scopes named against concurrent using your real shift pattern, manages seat allocation as people arrive and leave, and treats reassignment as administration rather than a billing event, so the effective rate never drifts back towards list.
How a HaloCSM distributor simplifies procurement
Rivals in this category nearly always split the bill: a base edition, a premium tier holding the one feature you actually needed, then per-module add-ons for customer portals or asset tracking. Halo refuses the split and charges a single named agent rate with everything inside it. It does, however, do one thing most rivals do not — it publishes separate USD, GBP and EUR price cards instead of converting from a single base currency. That is exactly where a HaloCSM distributor earns its keep, because a company running service teams in Dubai, Dublin and Denver can otherwise end up holding three contracts on three price bases with three renewal dates.
Stackingo folds all of that into one agreement spanning the GCC, UK & Ireland, Europe, Oceania and the US, covering licence allocation, seat changes, local-currency invoicing and renewal tracking. It also absorbs the operational work customer service leaders otherwise squeeze between other duties: provisioning agents ahead of a seasonal peak, releasing dormant seats at renewal instead of quietly paying for them, confirming which volume band the combined estate qualifies for, and flagging where a separately purchased CRM or PSA tool duplicates capability your Halo agents already own. Across three years that consolidation is frequently worth more than the headline percentage.
Why buy through a Halo partner?
The sequence, in the order it actually happens. You state your named agent count and say whether you intend to prepay annually. Stackingo, as an authorised HaloCSM partner, identifies the volume band that count qualifies for and builds a HaloCSM quote putting Halo's list price, the Stackingo price and the saving on one line. You confirm. Licences are provisioned on your own Halo tenant — genuine, and identical to anything bought direct. The renewal date then goes into Stackingo's diary rather than only yours, and the band is re-checked before that date instead of after it.
Durability is what the partner relationship adds at each of those steps. An up-to-55% position held by a Halo partner is a structured programme rate with a contractual minimum of 10% in writing, not an opening concession that thins out at the first renewal. It also keeps the wider estate coherent. HaloITSM, HaloESM, HaloPSA and the CRM capability all sit behind the same platform licence and the same partner agreement, so a customer service function that later absorbs an internal IT desk does it on one paper trail, at one renewal date, without opening a second procurement cycle.
How do you choose a HaloCSM reseller?
Picking a reseller for Halo is not the same exercise as picking one for its competitors, and the difference is structural. A rival's quote can bury margin in the module mix — a healthy discount on the base edition, full price on the add-ons nobody priced separately. A Halo quote has nowhere to bury anything, because there is exactly one number per agent. That makes the test blunt: does the quote show Halo's list, the discount and the net rate per agent on a single line? Stackingo quotes that way as standard, which is what makes the position auditable rather than merely asserted.
The second test is renewal, where most discounts quietly erode. Stackingo tracks your renewal date, checks whether the agent count crossed a volume band during the term, and rebuilds the quote against the correct band instead of rolling last year's figure forward. A desk that grew from twenty-two agents to twenty-eight should not still be priced as though it sat in the 1 to 24 band, and it should not have to spot that for itself. Throughout, the licences are unchanged: same tenant, same release cadence, same support entitlement as buying direct.
Where should you buy HaloCSM?
Buying, in this context, means acquiring a named agent entitlement on your own Halo tenant; nothing physical changes hands. That entitlement is provisioned by an authorised reseller and administered for the life of the agreement. The product is identical whichever route you take, so what differs is the commercial line and who takes responsibility for defending it. On that definition the answer to where you should buy HaloCSM is Stackingo, an authorised Halo reseller, which supplies genuine Halo licences and owns the renewal, the band checks and the seat administration that come afterwards.
The process is deliberately short. Tell Stackingo how many named agents you need and whether you intend to prepay annually; a tailored quote comes back naming the volume band you qualify for and setting out what happens to your rate if you cross the next threshold mid-term. Confirm the count and the licences are provisioned with managed onboarding. Migrating off an incumbent tool? The same team coordinates the ticket history import, the portal branding and the agent training window, so the saving is not swallowed by an implementation surprise in month two.
What will HaloCSM cost in your region?
Halo does something unusual for a vendor of its size: it publishes separate USD, GBP and EUR price cards instead of converting everything from a single base currency. The table below starts from the US list of $99.00 per agent per month and restates that entry band in the currencies Stackingo quotes in, so a service director can sanity-check a budget line before requesting anything formal. Rates are indicative, and they are fixed when your quote is issued rather than at the moment you read this page.
Market | Currency | List (per month) | Stackingo (per month) |
Australia | AUD | A$150.48 | A$67.72 |
Austria | EUR | €91.08 | €40.99 |
Bahrain | BHD | BD37.22 | BD16.75 |
Belgium | EUR | €91.08 | €40.99 |
Bulgaria | EUR | €91.08 | €40.99 |
Croatia | EUR | €91.08 | €40.99 |
Cyprus | EUR | €91.08 | €40.99 |
Czechia | CZK | Kč2,277.00 | Kč1,024.65 |
Denmark | DKK | kr678.15 | kr305.17 |
England | GBP | £78.21 | £35.19 |
Estonia | EUR | €91.08 | €40.99 |
Finland | EUR | €91.08 | €40.99 |
France | EUR | €91.08 | €40.99 |
Germany | EUR | €91.08 | €40.99 |
Greece | EUR | €91.08 | €40.99 |
Hungary | HUF | Ft35,145.00 | Ft15,815.25 |
Ireland | EUR | €91.08 | €40.99 |
Italy | EUR | €91.08 | €40.99 |
Kuwait | KWD | KD30.39 | KD13.68 |
Latvia | EUR | €91.08 | €40.99 |
Lithuania | EUR | €91.08 | €40.99 |
Luxembourg | EUR | €91.08 | €40.99 |
Malta | EUR | €91.08 | €40.99 |
Netherlands | EUR | €91.08 | €40.99 |
New Zealand | NZD | NZ$164.34 | NZ$73.95 |
Northern Ireland | GBP | £78.21 | £35.19 |
Oman | OMR | OMR38.12 | OMR17.15 |
Poland | PLN | zł391.05 | zł175.97 |
Portugal | EUR | €91.08 | €40.99 |
Qatar | QAR | QR360.36 | QR162.16 |
Romania | RON | lei450.45 | lei202.70 |
Saudi Arabia | SAR | SR371.25 | SR167.06 |
Scotland | GBP | £78.21 | £35.19 |
Slovakia | EUR | €91.08 | €40.99 |
Slovenia | EUR | €91.08 | €40.99 |
Spain | EUR | €91.08 | €40.99 |
Sweden | SEK | kr1,039.50 | kr467.78 |
United Arab Emirates | AED | AED363.58 | AED163.61 |
United States | USD | $99.00 | $44.55 |
Wales | GBP | £78.21 | £35.19 |
Frequently asked questions
How much does HaloCSM cost per month in the United States?
Halo's US list is $99.00 per agent per month in the 1 to 24 agent band, which is where HaloCSM starts. Through Stackingo, an authorised Halo reseller, the identical named licence is $44.55 per agent per month — a guaranteed saving of up to 55%, with a contractual floor of 10%.
Do HaloCSM and HaloITSM have to be purchased as two products?
No. Halo sells one platform at one price and states that ITSM, ESM, CSM, CRM and PSA capability all ship inside it. HaloCSM is simply what that single licence does when pointed at external customers, so the $99.00 per agent per month figure is the same whether you use it for customers, for internal IT, or for both.
Do customers who raise tickets consume a licence?
They do not. Only named agents are licensed. End users and customers working through the self-service portal are free and uncounted, which is why the bill stays the same whether your desk handles a few hundred enquiries a year or several hundred thousand.
Does HaloCSM have a free tier that never expires?
No. Halo offers a free trial but publishes no perpetual free tier, so the $99.00 per agent per month entry band is the genuine starting price. Stackingo brings that band down to $44.55 per agent per month.
How does the rate change as agent numbers grow?
The published USD rate falls as named agents rise: $99.00 up to 24 agents, $95.00 up to 49, $89.00 up to 99, $85.00 up to 249, and onward to $58.00 per agent at 2,000 agents. The band applies to the whole estate, and Stackingo's discount is applied to whichever band you qualify for.
What does the saving amount to on an actual service desk?
Up to 55% off Halo list, with a minimum of 10%, which is $54.45 per agent per month in the entry band. A twelve-agent customer service desk keeps $653.40 a month; a forty-agent desk in the $95.00 band keeps $2,090.00 a month. Volume commitments can unlock further savings.
Is Stackingo authorised to resell Halo licences?
Yes. Stackingo holds an authorised Halo reseller agreement, issuing genuine HaloCSM licences with managed provisioning, renewals and regional support across the GCC, UK & Ireland, Europe, Oceania and the US — at up to 55% below list price.
Related Stackingo pricing guides
HaloESM Pricing, HaloITSM Pricing and HaloPSA Pricing at Stackingo all sit behind the same all-in-one platform licence, so reading HaloCSM Pricing next to them shows how far a single licence stretches. The HaloCSM product page carries the transactional overview, and a tailored quote prices the licence against your exact named agent count.
Want the number for your own desk? Tell Stackingo how many named agents your service desk runs and a tailored HaloCSM Pricing quote follows — genuine Halo licences, guaranteed discounts of up to 55%, managed renewals, and coverage across the GCC, UK & Ireland, Europe, Oceania and the US.
