HaloESM Pricing - $44.55 per agent per month
HaloESM Pricing leaves out the largest group of people who will ever touch the system: your employees. Nobody who raises a request is licensed, counted or capped, no matter how many of them there are. The bill covers the fulfilment side of the desk and nothing else, at $99.00 per agent per month on Halo's US list, or $44.55 per agent per month through Stackingo, an authorised Halo reseller. Same named agent licence, same platform, up to 55% below list on genuine Halo licensing across the GCC, UK & Ireland, Europe, Oceania and the US.
How is HaloESM Pricing structured?
One rate, one platform, one countable population. Enterprise service management usually turns expensive because every department that joins wants a tool of its own, and Halo answers that commercially instead of technically: a single per-agent rate, with ESM, ITSM, CSM, CRM and PSA all stated to sit inside it. The US list rate is $99.00 per agent per month for the first 24 agents. Stackingo supplies the identical licence at $44.55 per agent per month, which leaves $54.45 per agent per month on the table for anyone who buys at list. Requesters remain unlicensed throughout. That is why pushing HaloESM out of IT and into HR, facilities, finance or legal costs money only where it adds fulfillers.
Agent band | Halo list (per agent, per month) | Stackingo (per agent, per month) | What the licence covers |
1–24 agents | $99.00 | $44.55 (save 55%) | One platform licence spanning ESM, ITSM, CSM, CRM and PSA capability, with unlimited free employee portal access |
25–49 agents | $95.00 | $42.75 (save 55%) | No change in features — the first published volume step, typical of an ESM rollout that has reached two or three departments |
50–99 agents | $89.00 | $40.05 (save 55%) | No change in features; the band shared-service centres usually reach once HR and facilities queues are live |
100–249 agents | $85.00 | $38.25 (save 55%) | No change in features; Halo's published curve continues from here towards $58.00 per agent at 2,000 agents |
The arithmetic from the first band is quick enough to do in a meeting. List $99.00, Stackingo $44.55, saving $54.45 per agent per month. A twenty-agent shared services function keeps $1,089.00 a month. Sixty agents, priced in the $89.00 band, keep $2,937.00 a month. Halo does publish a 5% reduction for paying a year up front, which on its own takes list to $94.05 per agent per month; worth taking, but an order of magnitude smaller than the reseller position and not a substitute for it. Stackingo weighs the two together when the quote is drawn up rather than presenting them as a choice.
What do HaloESM licenses cover?
Competing enterprise service management suites bill by department, by module, or worst of all by employee headcount, which means a 6,000-person organisation pays for 6,000 people whether or not any of them ever opens a ticket. Halo runs the opposite way. HaloESM licenses attach to named individuals on the fulfilment side and to nobody else, and every one of them carries the complete feature set no matter what that person is doing with it: resolving an IT incident, approving a purchase requisition, booking a desk. Requesters cost nothing and are never counted. In most business cases that is the sharpest line on the page.
One variation is worth knowing before you sign. For rota-covered functions Halo publishes a concurrent option priced at exactly double the named rate: $198.00 per agent per month at list, against $99.00 named. It only repays itself where several people genuinely share a single seat across the day, which is rarer in practice than it sounds, so Stackingo models both shapes against your real rota rather than defaulting to whichever is quicker to quote. Everyday movement afterwards, such as reassigning a leaver's seat or standing a seasonal team down, counts as housekeeping and leaves your agreed rate untouched.
How does a HaloESM subscription actually work?
Buyers routinely budget for an ESM edition, then add a second line for ITSM, then brace for a third when customer service asks to join. None of those things exist to buy. A HaloESM subscription is named agent access to the entire Halo platform, charged per agent per month, taken monthly or annually, with no ESM module to switch on and nothing held back behind a tier. Halo's own enterprise service management page carries no price of its own and states that one price includes all features as standard. Procurement is therefore left with a single question: how many people will fulfil requests?
That reshapes an ESM programme, not just its budget line. Rollouts almost always begin in IT and spread outward, and under module pricing each new department reopens a commercial conversation. Here the second and third departments cost whatever their fulfilment teams cost and not a cent more, because the workflow engine, the catalogue, the approval routing and the portal were all bought on day one. Stackingo holds your discounted rate for the term, so the agents added when HR or facilities goes live join at your rate rather than at Halo's list.
Which of the HaloESM plans should you buy?
In most vendors' vocabulary a plan is a bundle of features fenced off behind a price. Halo publishes nothing of the sort and says as much: no tiers, no bolt-ons, nothing withheld. Every capability ships at one price, and ITSM, ESM, CSM, CRM and PSA are simply the names given to the same platform pointed at different kinds of work. The only genuine choice among the HaloESM plans, then, is which volume band your named agent count falls into:
1 to 24 agents — $99.00 list / $44.55 with Stackingo, per agent per month. Where nearly every ESM programme starts. Halo publishes no minimum agent count, so a small shared services team can begin here without committing to headcount it does not yet have.
25 to 99 agents — $95.00 then $89.00 list / $42.75 then $40.05 with Stackingo. Two published steps. Crossing a threshold reprices the entire estate rather than the incremental agents alone, which is why the twenty-fourth and forty-ninth agents are worth planning around.
100 agents and above — $85.00 list / $38.25 with Stackingo, and still falling. The published curve runs down to $58.00 per agent per month at 2,000 agents. Large shared service organisations should model against that curve, not against the entry band.
Concurrent licensing — $198.00 list per agent per month, twice the named rate. Built for rota-covered desks where a seat is genuinely shared. It only pays back above a two-to-one sharing ratio.
The Halo Enterprise Package — $1,000,000 per year, fixed, for unlimited licences. Funded implementation is included. It matters only once the agent population is large enough that per-seat arithmetic has stopped being the deciding factor.
Two further published reductions apply to the list figure rather than replacing a reseller position: 5% for paying a year up front, and 15% for registered charities and not-for-profits. Halo runs a trial but publishes no perpetual free tier, so there is nothing underneath the $99.00 band to compare against. That band is the real entry point for HaloESM, and it is the number Stackingo's up-to-55% discount is calculated from.
Does a Halo partner get you a better price?
A HaloESM partner is a company Halo has authorised to sell, provision and administer its licences, working inside a programme that sets the commercial position in writing. Stackingo holds that status. It is why an up-to-55% discount can be described as a programme entitlement rather than a first-year inducement, and why a 10% floor can be written into an agreement instead of promised across a table. The distinction reads as procedural. It is in fact the whole difference between a rate that holds at renewal and one that drifts quietly back towards list.
Keeping one partner across the estate counts for more in ESM than in most categories, because ESM expands by its nature. HaloITSM, HaloCSM, HaloPSA and the CRM capability all sit behind the same platform licence and the same partner agreement. When a service function absorbs customer-facing queues, or a professional services team moves under the same roof, it happens on paperwork you already hold, at a discount position you already have, with no fresh negotiation and no second renewal date to track. One contact, one renewal calendar, one number to defend internally, however many service functions end up on the platform.
What does a HaloESM distributor handle?
Groups running service teams in several territories keep making the same error: comparing figures that were never denominated on the same basis. Halo publishes three separate regional price cards instead of converting from one, so the group per-agent number nobody can quite defend is an artefact of the price list rather than of anyone's spreadsheet. A HaloESM distributor takes that ambiguity out. Stackingo distributes across the GCC, UK & Ireland, Europe, Oceania and the US, folding licence allocation, seat movement, local-currency invoicing and renewal tracking into one agreement and producing a single honest view of what the group pays per agent.
The rest of the distribution role is the administration shared services managers otherwise squeeze around their day job. Standing agents up before a departmental go-live. Releasing dormant seats at renewal instead of paying for them a second year. Confirming which volume band the consolidated estate now qualifies for. Noticing where a departmental tool bought in isolation duplicates capability the Halo licence already includes. Over a three-year term that consolidation regularly outweighs the headline discount percentage, which is not what most buyers expect going in. It is unglamorous, continuous, and almost never anyone's actual job internally.
The practical route to buy HaloESM
To buy HaloESM is to buy named agent licences on the Halo platform, nothing more elaborate than that. Through Stackingo, an authorised HaloESM reseller, the transaction opens on a single number: how many people will fulfil requests, and whether you intend to prepay for the year. The quote that comes back puts Halo's list, the Stackingo price and the saving on one line, names the volume band you qualify for, and states what changes if you cross the next threshold mid-term. None of the discount has to be taken on trust or reverse-engineered from a percentage.
The sequence after that is short. Confirm the agent count and Stackingo provisions genuine Halo licences on your tenant with managed onboarding. Where the rollout displaces several departmental tools at once, the same team sequences the catalogue build, the approval routing and the training windows department by department. That matters more than it sounds: a commercial saving is easily spent again on an implementation that overran by a quarter. Agree the order of those windows before the first agent is provisioned, not during the second department's go-live when the calendar has stopped being negotiable.
What makes a good HaloESM reseller?
Follow what actually happens across a term. A HaloESM reseller quotes you, provisions the tenant, and then the interesting part starts: a department is absorbed, a shared services centre consolidates, a subsidiary is divested, and any one of those can move you across a volume band with nobody noticing. Stackingo re-tests the band at every renewal, rebuilds the quote from your current agent count rather than last year's, and defends the discount instead of letting it erode a few points per cycle. That sequence, not the opening number, is what separates one reseller from another.
The opening number still counts. Stackingo resells HaloESM as an authorised Halo partner at up to 55% off list, with a contractual minimum of 10%. What arrives is ordinary Halo: same tenant, same features, same release cadence, same vendor support. Choosing a reseller changes the invoice and who is accountable for it, never the software your fulfilment teams log into on Monday morning, and anyone claiming otherwise is selling something else. Ask a prospective reseller to put the floor in writing, then ask what happens at renewal if your agent count has fallen rather than risen. The answers tend to be informative.
HaloESM cost by country and currency
Halo keeps separate USD, GBP and EUR price cards rather than converting everything from one base, and the figures here all derive from the US list of $99.00 per agent per month. The table restates that first band in the currencies Stackingo quotes in, which is usually enough for a shared services budget holder to sanity-check the order of magnitude before asking anybody for paper. Treat the rates as indicative; the binding one is fixed on your quote.
Market | Currency | List (per month) | Stackingo (per month) |
Australia | AUD | A$150.48 | A$67.72 |
Austria | EUR | €91.08 | €40.99 |
Bahrain | BHD | BD37.22 | BD16.75 |
Belgium | EUR | €91.08 | €40.99 |
Bulgaria | EUR | €91.08 | €40.99 |
Croatia | EUR | €91.08 | €40.99 |
Cyprus | EUR | €91.08 | €40.99 |
Czechia | CZK | Kč2,277.00 | Kč1,024.65 |
Denmark | DKK | kr678.15 | kr305.17 |
England | GBP | £78.21 | £35.19 |
Estonia | EUR | €91.08 | €40.99 |
Finland | EUR | €91.08 | €40.99 |
France | EUR | €91.08 | €40.99 |
Germany | EUR | €91.08 | €40.99 |
Greece | EUR | €91.08 | €40.99 |
Hungary | HUF | Ft35,145.00 | Ft15,815.25 |
Ireland | EUR | €91.08 | €40.99 |
Italy | EUR | €91.08 | €40.99 |
Kuwait | KWD | KD30.39 | KD13.68 |
Latvia | EUR | €91.08 | €40.99 |
Lithuania | EUR | €91.08 | €40.99 |
Luxembourg | EUR | €91.08 | €40.99 |
Malta | EUR | €91.08 | €40.99 |
Netherlands | EUR | €91.08 | €40.99 |
New Zealand | NZD | NZ$164.34 | NZ$73.95 |
Northern Ireland | GBP | £78.21 | £35.19 |
Oman | OMR | OMR38.12 | OMR17.15 |
Poland | PLN | zł391.05 | zł175.97 |
Portugal | EUR | €91.08 | €40.99 |
Qatar | QAR | QR360.36 | QR162.16 |
Romania | RON | lei450.45 | lei202.70 |
Saudi Arabia | SAR | SR371.25 | SR167.06 |
Scotland | GBP | £78.21 | £35.19 |
Slovakia | EUR | €91.08 | €40.99 |
Slovenia | EUR | €91.08 | €40.99 |
Spain | EUR | €91.08 | €40.99 |
Sweden | SEK | kr1,039.50 | kr467.78 |
United Arab Emirates | AED | AED363.58 | AED163.61 |
United States | USD | $99.00 | $44.55 |
Wales | GBP | £78.21 | £35.19 |
Frequently asked questions
How much does HaloESM cost in the US?
Halo's US list is $99.00 per agent per month for the first 24 named agents, which is the entry point for HaloESM. Stackingo supplies the same licence at $44.55 per agent per month — up to 55% below list, with a contractual minimum discount of 10%.
Is HaloESM priced separately from the rest of the Halo platform?
No. Halo's enterprise service management page carries no price of its own and states that one price includes all features as standard, linking through to the single platform price card. ESM, ITSM, CSM, CRM and PSA all sit behind the same $99.00 per agent per month figure.
Are the employees who raise requests licensed too?
No. Only the agents who fulfil requests are licensed. Employees using the portal are free and unlimited, which is why extending HaloESM from IT into HR, facilities, finance or legal adds licence cost only where it adds fulfillers.
Is there a free version of HaloESM?
No. Halo provides a trial but publishes no perpetual free tier, so $99.00 per agent per month is the genuine starting price rather than an upgrade from something free. Stackingo brings that to $44.55 per agent per month.
What happens to the rate as the agent count grows?
Halo's published USD rate steps down with volume: $99.00 to 24 agents, $95.00 to 49, $89.00 to 99, $85.00 to 249, and onward to $58.00 per agent at 2,000. The new band applies to the whole estate, and the Stackingo discount is calculated against whichever band you qualify for.
What is the saving worth on HaloESM through Stackingo?
Up to 55%, floored at 10% — $54.45 per agent per month in the entry band. A twenty-agent shared services team keeps $1,089.00 a month and a sixty-agent estate in the $89.00 band keeps $2,937.00 a month. Larger commitments can improve on that.
Is Stackingo an authorised Halo reseller?
Yes. Stackingo supplies genuine HaloESM licences, with managed provisioning, renewal tracking and regional support across the GCC, UK & Ireland, Europe, Oceania and the US at up to 55% below list price.
Related Stackingo pricing guides
HaloESM Pricing belongs with the rest of the Stackingo Halo range, and every one of those guides prices from the same single platform licence: HaloITSM Pricing, HaloCSM Pricing and HaloPSA Pricing. The HaloESM product page holds the transactional detail, or request a tailored HaloESM quote priced against your own fulfilment headcount instead of a worked example.
Want your own number rather than an example? Tell Stackingo how many fulfilment agents your service organisation runs. Back comes a tailored HaloESM Pricing quote — genuine Halo licences, guaranteed discounts of up to 55%, and managed renewals — across the GCC, UK & Ireland, Europe, Oceania and the US.
