Serviceware HRSM Pricing - $52.65 per agent per month
Serviceware HRSM Pricing is aimed squarely at HR operations: the shared-services desks, HR business partners and payroll specialists who work employee cases rather than raise them. Those are the people the licence counts, and no one else is counted at all. The indicative reseller anchor sits at EUR 65.00 per agent per month, roughly $70.20, and through Stackingo, an authorised Serviceware reseller, the equivalent HR service agent seat comes to $52.65 per agent per month — up to 25% below that anchor on genuine Serviceware licensing across the GCC, UK & Ireland, Europe, Oceania and the US.
What you will pay: Serviceware HRSM Pricing at a glance
Begin with what does not exist. Serviceware SE publishes no price list for HRSM anywhere on its own site, and there is no public plan ladder to quote from. Stackingo therefore works to a client-supplied reseller anchor of EUR 65.00 per HR service agent per month, which converts to roughly $70.20 at the rate used across these pages. Read it as an indicative anchor for budgeting rather than a published list price: it is the number Stackingo prices against, not a figure lifted off a vendor page. Set beside it, the Stackingo seat costs $52.65 per agent per month, which is $17.55 saved on every HR agent you license.
Licence | Indicative anchor (per agent, per month) | Stackingo (per agent, per month) | What it covers |
Serviceware HRSM agent seat | $70.20 (EUR 65.00) | $52.65 (save up to 25%) | One named HR service agent working employee cases, HR workflows, document and process automation inside Serviceware Processes — employees raising requests are not licensed |
Only the agent seat is evidenced, so only the agent seat is quoted here. Serviceware configures HRSM around whichever modules and integrations a particular HR function actually needs, which means everything past the seat — extra process modules, implementation, integration into your HRIS — gets scoped inside the quote rather than sold off a rate card. The seat itself is straightforward arithmetic. A twelve-agent HR service desk keeps $210.60 a month against the anchor, and a forty-agent shared-services team keeps $702.00 a month.
What Serviceware HRSM plans can you buy?
Ask a US HR-tech vendor for pricing and back comes a Growth, Pro and Enterprise ladder with a feature matrix underneath it. Serviceware sells nothing of the kind. There are no published Serviceware HRSM plans, because HRSM is one of the service management disciplines delivered on Serviceware Processes, and the vendor packages it by module and scope instead of by named tier. What a quote actually gets assembled from looks like this:
The HR agent seat — $70.20 anchor / $52.65 with Stackingo, per agent per month. The only component carrying a firm number. It covers one named HR service agent working employee cases and HR workflows inside the platform, and it is the line Stackingo discounts by up to 25%.
Employee self-service access — not licensed per head. Staff raising HR requests through the portal are consumers rather than agents, so headcount growth on the employee side never moves the subscription. This is the single biggest reason HRSM budgets behave differently from tools priced per employee.
Process modules and scope — configured, not listed. Onboarding, offboarding, case management, document workflows and the knowledge layer are scoped to what your HR function genuinely runs. Serviceware sizes them inside the quote, which is exactly why no public rate card exists for them.
Implementation and integration — quoted per project. Connecting HRSM to an HRIS, a payroll system or an identity provider is professional-services work rather than a subscription line, and it should be priced beside the seats so the first-year number is honest.
A missing public ladder is not a warning sign; it is simply how enterprise German software tends to be sold. It does carry one practical consequence. The only reliable way to weigh Serviceware HRSM against a per-plan competitor is to have both quoted for the same agent count and the same scope on the same day, then insist on seeing that comparison in writing. Stackingo will put it in writing, which takes the guesswork out of a decision that otherwise rests on impressions.
How are Serviceware HRSM licenses counted?
One seat per identified person. Serviceware HRSM licenses are named rather than concurrent, and that single rule is the whole counting method. A seat travels with an individual agent's account, so two part-time coordinators sharing a rota consume two seats instead of taking turns with one. That matters more in HR than in IT support, because HR operations teams carry a long tail of occasional users: regional advisers, a payroll specialist, a works council liaison. Each of them touches the system a handful of times a month, and each still needs a distinct identity for audit purposes.
Separate that tail from your core desk before signing anything, and ask Stackingo to scope the two groups explicitly. Getting the split right is usually worth more than another point of discount, and it is far easier to settle at quote stage than to unpick at renewal, when the numbers are already fixed. Reassignment afterwards is administrative rather than commercial: a leaver's seat passes to a joiner without triggering a new billing event. Stackingo manages that allocation for the life of the agreement, and seats added mid-term arrive at your discounted rate rather than reverting to the anchor.
Serviceware HRSM subscription: what you are actually paying for
Tools priced per employee bill you for the whole company: five thousand staff, five thousand units, whether or not a single one of them ever raises a request. A Serviceware HRSM subscription charges for the delivery side alone. You take one named seat per HR service agent, HR business partner or shared-services administrator working inside the platform, triaging employee requests, running onboarding and offboarding workflows, handling payroll and contract queries. For a five-thousand-person company with an eighteen-person HR operations team, that one distinction is the entire cost model, and it is the reason the two approaches diverge so sharply at scale.
The subscription runs on an annual term at a monthly per-agent rate, which is the shape most Serviceware customers contract on. Grow the workforce and nothing on the invoice moves; grow the HR desk and it moves by exactly one seat at a time. Because Serviceware SE quotes privately rather than publishing rates, plan against the EUR 65.00 per agent per month anchor described above rather than anything found on a comparison site. Stackingo prices from that anchor, applies the reseller discount and sets both numbers on the same quote line, which makes the saving verifiable rather than asserted.
What makes a good Serviceware HRSM reseller?
A benchmark you can see. That is the answer, and with a vendor that publishes nothing it is not a small thing to ask for. Where no rates are public, a direct buyer has no way of telling a good quote from a mediocre one, because there is nothing to compare it against. A Serviceware HRSM reseller worth the margin prices from a known anchor, shows the anchor and the discounted figure side by side, and then holds that position at renewal instead of letting it drift upwards once the initial deal has been signed and quietly forgotten.
Stackingo does precisely that, as an authorised Serviceware reseller supplying genuine HRSM licences at up to 25% below the indicative anchor, with a contractual discount floor of 10%. The licence itself is the vendor's own: same tenant, same modules, same support entitlements, same upgrade path you would receive contracting directly with Serviceware SE. What differs is the commercial line, the currency on your invoice, and the fact that somebody else carries the administrative work surrounding both. Ask for the anchor, the discount and the floor on one document before signature, and ask what happens to all three at the second renewal.
Where should you buy Serviceware HRSM?
The sequence goes like this. You tell Stackingo, an authorised Serviceware reseller, how many HR service agents need licensing and which HR processes you intend to run in the platform. A tailored quote comes back showing the indicative anchor, the Stackingo price and the saving on a single line, denominated in the currency you are budgeting in. You confirm the agent count and the scope of what goes live in phase one, along with anything you would rather defer to a later stage. Stackingo then arranges provisioning on your Serviceware tenant with managed onboarding, and the licences are issued.
Two things belong inside that sequence rather than after it. Scope the occasional-user tail alongside the core desk first, because it is the part that gets forgotten and then costs money. Second, if you are migrating from a general-purpose ticketing tool, or from HR cases living in a shared mailbox, have the cutover coordinated by the same team handling the licences. Implementation windows have a habit of quietly consuming the saving that justified the move in the first place. Neither step takes long, and both cost considerably less before the licences are issued than after.
What changes when you buy through a Serviceware partner?
The discount stops being a favour and becomes a structure. Stackingo is an authorised Serviceware reseller partner, both the partner you buy HRSM through and the partner who manages the licence for the length of the agreement, and that status is exactly what turns the up-to-25% position into a programme discount rather than a one-off concession won in a single quarter and lost at the first renewal. Anyone can offer a number once. Holding it across three renewals is a different proposition. The 10% floor is the clause worth reading twice, because it is the number that survives a bad negotiating quarter.
The second change appears when your Serviceware estate grows. ITSM, ESM, CSM, FSM and the Serviceware Financial line for IT financial management all sit under the same partner agreement. An HR function that begins with HRSM and later shares the platform with IT or customer service does it on one paper trail, one renewal date and the same discount position, rather than reopening the commercial conversation from scratch with a different team and a different quarter-end bearing down on it. A second discipline becomes a change order instead of a project in its own right.
What an authorised Serviceware HRSM distributor adds
Buy direct in four countries and you end up with four relationships, four invoice currencies and a renewal calendar nobody owns. A single authorised Serviceware HRSM distributor collapses all of that. Stackingo acts in that role across the GCC, UK & Ireland, Europe, Oceania and the US, covering licence allocation, seat changes, local-currency invoicing and renewal tracking under one agreement. For a shared-services HR function operating in several countries, the consolidation frequently matters as much as the discount does, and it is the part buyers habitually price at zero: one agreement, one currency conversation, one date in the calendar.
The remainder of the distributor's job is the routine administration an HR operations leader would otherwise absorb personally. Provisioning agents at the start of a hiring wave. Releasing seats when a regional team is restructured. Keeping the licensed count aligned with who is genuinely working in the platform rather than who was once given access. Flagging the moment an adjacent Serviceware discipline would be cheaper folded into the existing agreement than bought separately eighteen months later. None of it is glamorous, and none of it happens unless somebody is explicitly accountable.
What does Serviceware HRSM cost in your currency?
Serviceware is a German vendor and the underlying anchor is denominated in euros, so the euro rows sit closest to source and everything else is converted from them. The table restates the same agent seat in the currencies Stackingo quotes in, which is enough to put a defensible line in a budget before anyone requests a formal quote. Rates move. The figure in your quote is the fixed one, and it is fixed on the day the quote is issued.
Market | Currency | List (per month) | Stackingo (per month) |
Australia | AUD | A$106.70 | A$80.03 |
Austria | EUR | €64.58 | €48.44 |
Bahrain | BHD | BD26.40 | BD19.80 |
Belgium | EUR | €64.58 | €48.44 |
Bulgaria | EUR | €64.58 | €48.44 |
Croatia | EUR | €64.58 | €48.44 |
Cyprus | EUR | €64.58 | €48.44 |
Czechia | CZK | Kč1,614.60 | Kč1,210.95 |
Denmark | DKK | kr480.87 | kr360.65 |
England | GBP | £55.46 | £41.59 |
Estonia | EUR | €64.58 | €48.44 |
Finland | EUR | €64.58 | €48.44 |
France | EUR | €64.58 | €48.44 |
Germany | EUR | €64.58 | €48.44 |
Greece | EUR | €64.58 | €48.44 |
Hungary | HUF | Ft24,921.00 | Ft18,690.75 |
Ireland | EUR | €64.58 | €48.44 |
Italy | EUR | €64.58 | €48.44 |
Kuwait | KWD | KD21.55 | KD16.16 |
Latvia | EUR | €64.58 | €48.44 |
Lithuania | EUR | €64.58 | €48.44 |
Luxembourg | EUR | €64.58 | €48.44 |
Malta | EUR | €64.58 | €48.44 |
Netherlands | EUR | €64.58 | €48.44 |
New Zealand | NZD | NZ$116.53 | NZ$87.40 |
Northern Ireland | GBP | £55.46 | £41.59 |
Oman | OMR | OMR27.03 | OMR20.27 |
Poland | PLN | zł277.29 | zł207.97 |
Portugal | EUR | €64.58 | €48.44 |
Qatar | QAR | QR255.53 | QR191.65 |
Romania | RON | lei319.41 | lei239.56 |
Saudi Arabia | SAR | SR263.25 | SR197.44 |
Scotland | GBP | £55.46 | £41.59 |
Slovakia | EUR | €64.58 | €48.44 |
Slovenia | EUR | €64.58 | €48.44 |
Spain | EUR | €64.58 | €48.44 |
Sweden | SEK | kr737.10 | kr552.83 |
United Arab Emirates | AED | AED257.81 | AED193.36 |
United States | USD | $70.20 | $52.65 |
Wales | GBP | £55.46 | £41.59 |
Frequently asked questions
How much does Serviceware HRSM cost per agent?
The indicative reseller anchor is EUR 65.00 per agent per month, about $70.20. Through Stackingo, an authorised Serviceware reseller, the same seat is $52.65 per agent per month — up to 25% below the anchor, with a contractual floor of 10%. Serviceware SE does not publish a public price for HRSM.
Does Serviceware publish an HRSM rate card?
No. Serviceware SE quotes privately and publishes no rate card for HRSM or any other Processes discipline. The only public figure found anywhere was a Capterra vendor card for Serviceware Processes at EUR 75.00 per month on an unstated per-unit basis, which is why Stackingo prices from a client-supplied anchor instead.
Are employees who raise HR requests licensed?
No. Only HR service agents working inside the platform consume a licence. Employees submitting requests through the self-service portal are not licensed and are not counted, so growing headcount across the business does not increase your Serviceware HRSM subscription.
Do the seats work as named licences or concurrent ones?
Per named agent. A seat belongs to an identified person rather than to a shared login, so two part-time HR coordinators need two seats. Reassigning a seat when someone joins or leaves is an administrative change handled by Stackingo, not a new billing event.
How reliable is the $70.20 figure?
It is an indicative reseller anchor supplied by the client, converted from EUR 65.00 per agent per month, not a scraped or published Serviceware list price. It is sound for budgeting and for comparing options, but the binding number is the one on your quote, fixed on the day it is issued.
What is the saving worth on Serviceware HRSM through Stackingo?
Up to 25% against the anchor, with a minimum of 10% — $17.55 per agent per month at the headline position. A twelve-agent HR service desk saves $210.60 a month and a forty-agent shared-services team saves $702.00 a month. Larger agent commitments can improve on that.
Is Stackingo an authorised Serviceware reseller?
Yes. Stackingo issues genuine HRSM licences with managed provisioning, renewals and regional support across the GCC, UK & Ireland, Europe, Oceania and the US, at up to 25% below the indicative anchor.
Related Stackingo pricing guides
The neighbouring Stackingo licensing lines all quote from this same per-agent anchor, which makes them worth reading together: Serviceware ITSM Pricing, Serviceware ESM Pricing, Serviceware CSM Pricing and Serviceware ITFM Pricing. The Serviceware product page carries the transactional overview, or request a tailored quote to price HRSM against your exact agent count and process scope.
Want the figure for your own HR desk? Tell Stackingo how many HR service agents need licensing. Back comes a tailored Serviceware HRSM Pricing quote — genuine Serviceware licences, discounts of up to 25% against the indicative anchor, and managed renewals — across the GCC, UK & Ireland, Europe, Oceania and the US.
