Serviceware ITSM Pricing - $52.65 per agent per month
Serviceware ITSM Pricing does not include the employees who raise the tickets, the process modules you decide to switch on, the depth of the configuration management database, or the integration and migration work that gets the platform live — all of that is scoped rather than listed. What it does cover is one named service desk agent seat, and the figure to plan around is an indicative reseller anchor of EUR 65.00 per agent per month, roughly $70.20. Stackingo, an authorised Serviceware reseller, places that same seat at $52.65 per agent per month — up to 25% below the anchor on genuine Serviceware licensing across the GCC, UK & Ireland, Europe, Oceania and the US.
The short version of Serviceware ITSM Pricing
The short version: there is no rate card to find. Serviceware SE keeps its commercial terms off its own website entirely, so the honest starting point is a client-supplied reseller anchor — EUR 65.00 per named service desk agent per month, converted at 1.08 to about $70.20. Call that what it is: a budgeting anchor, not a published list price lifted from a vendor page. Stackingo prices from it and lands the same agent seat at $52.65 per agent per month, which puts $17.55 back on every licensed agent every month. Everything beneath that headline is scope rather than price.
Licence | Indicative anchor (per agent, per month) | Stackingo (per agent, per month) | What it covers |
Serviceware ITSM agent seat | $70.20 (EUR 65.00) | $52.65 (save up to 25%) | One named IT service desk agent working incidents, service requests, problems and changes on Serviceware Processes — end users raising tickets are not licensed |
One row is all the evidence will carry, and padding it out would be invention dressed as research. Process scope, configuration management depth and integration work are sized during scoping, so they cannot honestly be tabulated in advance. The seat arithmetic does scale cleanly, though, and that is usually enough to build a budget on: a fifteen-agent service desk sits $263.25 a month below the anchor, and a sixty-agent operation $1,053.00 a month below it.
Which of the Serviceware ITSM plans should you buy?
Start with what the word means here, because it does not mean what it usually means. In most service desk software a plan is a named tier — bronze, silver, gold — with capability deliberately withheld at the lower rungs to create upward pressure. Serviceware does not package itself that way at all. ITSM is one of the service management disciplines running on Serviceware Processes, and what you actually buy is a named agent seat plus a scope agreed in conversation. The Serviceware ITSM plans are therefore better read as the components of a quote than as products you pick between:
The named service desk agent seat — $70.20 anchor, $52.65 through Stackingo, per agent per month. The one component with a defensible figure behind it, and the line the up-to-25% position applies to. It buys one named agent working whichever ITSM processes your deployment has switched on.
Requesters and end users — outside the count entirely. Nobody raising an incident through the portal, by email or by phone consumes a licence. Headcount growth on its own does not move this bill; support-team growth does.
Process scope and configuration management depth — settled at scoping. Going live with incident and request alone is a different engagement from taking change, problem and full configuration management with them. Serviceware sizes that per customer, which is precisely why no public rate exists for it.
Integrations and rollout — project cost, not subscription cost. Monitoring feeds, identity providers, asset discovery and any migration off an incumbent service desk are professional-services work. Price them next to the seats so the first-year number is whole rather than half the story.
Buyers used to comparing three published columns find this uncomfortable, and reasonably so. The workaround is discipline rather than optimism: hold the agent count identical across every proposal, hold the process scope identical, collect the quotes inside the same fortnight, and insist each line shows the anchor beside the discounted figure. Stackingo puts its side of that in writing for exactly this reason — a procurement file that still makes sense when someone reviews it a year later is worth more than a persuasive conversation nobody wrote down.
What is a Serviceware ITSM subscription and how does it work?
Here is the sequence it actually follows. You count the people who work tickets — first line, second line, change managers, problem managers, the service owners. That number becomes the seat count. The seats are licensed on an annual term with the rate expressed monthly. Employees who merely raise incidents are never added to it, so ten thousand staff supported by forty agents produces a forty-seat subscription and nothing more. The count is revisited when the support function itself changes size, and at no other point in the year. It is a headcount question from beginning to end.
What that rhythm buys is a bill that behaves predictably, which consumption-metered tooling rarely does: ticket volume can triple in a bad quarter without the invoice noticing. What it does not buy is a public number to plan against, because Serviceware SE holds its commercial terms private and shows nothing on its site. The EUR 65.00 per agent per month anchor fills that gap for budgeting, and it matters that Stackingo discounts from a stated figure rather than one improvised to make a Serviceware ITSM subscription look cheaper than it is.
Serviceware ITSM licenses, explained
Named, one per person, not shareable. That is the whole answer; the rest is consequence. Serviceware ITSM licenses attach to an individual agent, who gets the process functionality your deployment has in scope — incident, request fulfilment, problem, change, and the knowledge and configuration data underneath — with every action attributable back to them. Attribution is not a technicality. It is what makes a change approval defensible and an audit trail worth reading. A seat is not a floating token passed around a shift roster. Shared logins would dissolve exactly the evidence a service desk exists to produce.
Two things follow for anyone scoping a deal. A desk running a night shift or a follow-the-sun rota should count real people rather than peak simultaneous logins, or it will under-license itself into an awkward conversation later. And turnover costs nothing: when an agent leaves, Stackingo reassigns the seat as an administrative task rather than reopening commercial terms, and any Serviceware ITSM licenses added mid-term arrive at the discounted rate instead of snapping back to the $70.20 anchor. Both points tend to surface late, which is the argument for settling them while the quote is still open.
How to buy Serviceware ITSM without paying list
The order of operations is what keeps you off the anchor. First, tell Stackingo how many agents need licensing and which processes go live in phase one — incident and request only, or the full change and problem set alongside them. Second, a quote comes back carrying the indicative anchor, the Stackingo price and the saving on a single line, in your budgeting currency. Third, you confirm the agent count and the phase-one scope. Fourth, provisioning happens on your Serviceware tenant with onboarding managed alongside it. Nothing in that sequence requires a purchase order before you have seen the number.
Running it in that order is the practical answer to how you buy Serviceware ITSM without quietly paying the anchor, because the reference figure is on the page from the first quote rather than reconstructed afterwards from memory. Where an incumbent service desk is being displaced, migration of open tickets, knowledge articles and configuration data is coordinated by the same team that handled the licensing — which stops the transition consuming the $17.55 per agent per month that justified the move in the first place. The saving should survive the implementation rather than fund it.
Who is the best Serviceware ITSM reseller?
Work through it as a sequence of questions rather than a single one. Is the reseller authorised? Stackingo is an authorised Serviceware ITSM reseller, so the licences are genuine, the tenant is Serviceware’s own and the support relationship is untouched. What is the discount, and does it have a floor? Up to 25% below the indicative anchor, with a contractual minimum of 10%. What reference point is that discount measured against? And who owns licence administration after signature? Most Serviceware ITSM reseller conversations stop after the first question. The remaining questions are where the money actually is.
The third question is the one that matters most on a product with no published price. Buyers negotiating blind rarely know whether they did well, and almost never spot the renewal where the position erodes back toward the anchor. Stackingo prices from a stated EUR 65.00 figure, prints that anchor and the $52.65 discounted rate beside each other, and treats every renewal as a position to defend rather than a form to process. Nothing about the product itself changes — only the invoice, and who does the paperwork around it.
How a Serviceware partner protects your discount
The mistake is assuming a discount is a property of the deal rather than of the relationship behind it. A one-off concession won at signature has nothing holding it in place, and on a product with no published price there is no rate card to check it against when the renewal comes round — which is exactly how a strong opening number decays into an unremarkable one without anybody noticing. Stackingo is an authorised Serviceware reseller partner, and the up-to-25% position carries a contractual minimum of 10% behind it, so what you hold is a floor rather than a promise.
The second thing partner status buys is reach across the estate, which buyers underestimate far more often than they overestimate it. ESM, HRSM, CSM and FSM all run on the same Serviceware Processes platform, and Serviceware Financial covers IT financial management beside them. A service desk that later becomes the template for HR or facilities service delivery therefore expands inside the existing agreement — one contract, one renewal date, one discount position — rather than restarting the commercial conversation with a Serviceware ITSM partner from a blank sheet. One agreement is simply less to lose track of.
What an authorised Serviceware ITSM distributor adds
Take a sixty-agent operation and do the sum. Sixty seats at the $70.20 anchor against sixty at $52.65 is $1,053.00 a month; a fifteen-agent desk on the same basis is $263.25 a month. Now picture those agents split across several regional service desks buying independently — parallel agreements, staggered renewal dates, invoices raised in different currencies, and no single view of who actually holds a licence. Collapsing that back into one is most of what a Serviceware ITSM distributor is for. The discount is the easy part to see; the fragmentation is what quietly costs more.
Stackingo performs the role across the GCC, UK & Ireland, Europe, Oceania and the US, handling licence allocation, seat adjustments, local-currency invoicing and renewal tracking on a single agreement. In practice it is quiet, continuous work: adding agents ahead of a major go-live, releasing seats when a support contract ends, keeping the licensed list honest against who is genuinely working tickets, and flagging when another Serviceware discipline belongs inside the existing contract rather than bought separately at a later date. None of it is glamorous, and all of it is the difference between a licence position that stays accurate and one that drifts.
What will Serviceware ITSM cost in your region?
The anchor is a euro figure, so the euro rows sit closest to the source and every other line is a conversion of it. The table exists for one practical purpose: to let an IT manager put a defensible per-agent number into a budget request in the currency finance actually works in. Rates drift between today and your quote, and the figure that binds is the one fixed on the quote document rather than the one printed here.
Market | Currency | List (per month) | Stackingo (per month) |
Australia | AUD | A$106.70 | A$80.03 |
Austria | EUR | €64.58 | €48.44 |
Bahrain | BHD | BD26.40 | BD19.80 |
Belgium | EUR | €64.58 | €48.44 |
Bulgaria | EUR | €64.58 | €48.44 |
Croatia | EUR | €64.58 | €48.44 |
Cyprus | EUR | €64.58 | €48.44 |
Czechia | CZK | Kč1,614.60 | Kč1,210.95 |
Denmark | DKK | kr480.87 | kr360.65 |
England | GBP | £55.46 | £41.59 |
Estonia | EUR | €64.58 | €48.44 |
Finland | EUR | €64.58 | €48.44 |
France | EUR | €64.58 | €48.44 |
Germany | EUR | €64.58 | €48.44 |
Greece | EUR | €64.58 | €48.44 |
Hungary | HUF | Ft24,921.00 | Ft18,690.75 |
Ireland | EUR | €64.58 | €48.44 |
Italy | EUR | €64.58 | €48.44 |
Kuwait | KWD | KD21.55 | KD16.16 |
Latvia | EUR | €64.58 | €48.44 |
Lithuania | EUR | €64.58 | €48.44 |
Luxembourg | EUR | €64.58 | €48.44 |
Malta | EUR | €64.58 | €48.44 |
Netherlands | EUR | €64.58 | €48.44 |
New Zealand | NZD | NZ$116.53 | NZ$87.40 |
Northern Ireland | GBP | £55.46 | £41.59 |
Oman | OMR | OMR27.03 | OMR20.27 |
Poland | PLN | zł277.29 | zł207.97 |
Portugal | EUR | €64.58 | €48.44 |
Qatar | QAR | QR255.53 | QR191.65 |
Romania | RON | lei319.41 | lei239.56 |
Saudi Arabia | SAR | SR263.25 | SR197.44 |
Scotland | GBP | £55.46 | £41.59 |
Slovakia | EUR | €64.58 | €48.44 |
Slovenia | EUR | €64.58 | €48.44 |
Spain | EUR | €64.58 | €48.44 |
Sweden | SEK | kr737.10 | kr552.83 |
United Arab Emirates | AED | AED257.81 | AED193.36 |
United States | USD | $70.20 | $52.65 |
Wales | GBP | £55.46 | £41.59 |
Frequently asked questions
What does one Serviceware ITSM agent seat cost?
A single named agent seat sits at an indicative reseller anchor of EUR 65.00 per agent per month, or about $70.20 converted. Stackingo, an authorised Serviceware reseller, prices the same seat at $52.65 per agent per month — up to 25% below the anchor, with a contractual floor of 10%. Serviceware SE publishes no price list of its own.
If Serviceware publishes nothing, where does this figure come from?
From a client-supplied reseller anchor of EUR 65.00 per agent per month, converted at 1.08 to give $70.20. Nothing here is scraped from Serviceware’s website. The only public trace found anywhere was a Capterra vendor card listing Serviceware Processes at EUR 75.00 per month with no unit attached, which is far too vague to price a seat from.
Does someone who only raises tickets need a licence?
No. Only the IT agents working inside the platform are licensed. End users raising incidents and service requests through the portal, by email or by phone are never counted, so your subscription tracks the size of the support team rather than the size of the company.
Is a Serviceware ITSM seat tied to a person or shared across a shift?
Tied to a person. Each licensed agent has their own identity, which is what makes change approvals and audit trails meaningful. A service desk running shifts should scope on actual people rather than simultaneous logins, and Stackingo will reassign a seat administratively when someone leaves.
Should $70.20 be treated as a Serviceware list price?
No — it is an indicative reseller anchor, EUR 65.00 per agent per month converted into US dollars, rather than a published list price. It is solid enough for a budget line and for comparing options side by side, but the number that binds is the one on your quote, fixed on the day it is issued.
What is the Stackingo saving on Serviceware ITSM worth?
Up to 25% against the anchor with a 10% minimum — $17.55 per agent per month at the headline position. A fifteen-agent service desk saves $263.25 a month and a sixty-agent operation saves $1,053.00 a month. Larger agent commitments can push the position further.
Is Stackingo authorised to supply Serviceware licences?
Yes. Stackingo is an authorised Serviceware reseller issuing genuine ITSM licences with managed provisioning, renewals and regional support across the GCC, UK & Ireland, Europe, Oceania and the US, at up to 25% below the indicative anchor.
Related Stackingo pricing guides
The adjacent Stackingo licensing lines quote from the same per-agent anchor, which makes the comparison direct: Serviceware ESM Pricing, Serviceware HRSM Pricing, Serviceware CSM Pricing and Serviceware ITFM Pricing. The Serviceware product page carries the transactional overview, or request a tailored Serviceware ITSM quote to price it against your real agent count and process scope.
Need a number your budget holder will sign off? Send Stackingo your service desk agent count and a tailored Serviceware ITSM Pricing quote follows — genuine Serviceware licences, discounts of up to 25% against the indicative anchor, and managed renewals across the GCC, UK & Ireland, Europe, Oceania and the US.
