ITSM PLATFORM · FRESHWORKS
FRESHSERVICE
by Freshworks · Authorized via Stackingo
4.4 (1,128 ) reviews
⭐⭐⭐⭐⭐
75,000+ companies
GARTNER NICHE PLAYER 2025
MODERN ITSM DEPLOYED IN DAYS. SAVE UP TO 55%.
Cloud-native ITSM, ITOM and ITAM and ESM in one AI-powered platform. Freshworks list pricing is the starting point.
Stackingo gets you further.
AI Native Platform
IT asset management (ITAM)
Self-service employee portal
Complete ESM Suite
1,000+ integrations
GDPR · HIPAA · SOC2
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
25%
Cost Savings
Below Freshworks list, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Five things experienced ITSM buyers wish they'd known earlier — plus the analyst evidence behind FreshService's market position.
01
Agent count is the biggest pricing lever
Right-sizing your active agent count (vs total IT staff) typically saves 12–18% before any partner discount is applied.
02
Annual vs multi-year unlocks more
2-year and 3-year commitments unlock additional discount tiers. For stable teams, a 3-year term routinely beats annual list by 22–28%.
04
ITAM is enterprise-only
Hardware/software asset discovery requires the Enterprise tier. If asset tracking is the goal, do not size around Pro.
05
Implementation is not bundled
Onboarding services are separate. Plan for 2–6 weeks. Stackingo can include implementation in the same RFQ.
03
Freddy AI sits in different tiers regionally
AI capabilities included in Pro globally are sometimes unbundled in GCC/EMEA. Confirm scope before signing.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2025
Recognised Leader — 4 years running
LEADER
FORRESTER'S WAVE
Enterprise Service Management · Q2 24
Strong Performer — high growth trajectory
STRONG PERFORMER
ABOUT FRESHSERVICE
MODERN ITSM THAT DEPLOYS IN DAYS — NOT QUARTERS.
Cloud-native incident, change, and asset management with Freddy AI at the core. Built for IT teams that need enterprise capability without enterprise implementation cycles.
FreshService unifies incident, problem, change, release and IT asset management into one cloud-native platform — with Freddy AI auto-routing tickets and matching them against historical resolutions before any human touches them.
The change advisory board (CAB) workflow handles risk scoring, approval routing, and rollback planning. The CMDB tracks every asset and its dependencies. The employee portal deflects routine requests before they hit the desk.
BEST FOR
Mid-Market IT
100–2,000 endpoints, 5–50 agent teams scaling fast.
STRONG FIT
Enterprise ESM
Cross-functional service desks: HR, Facilities, Legal.
REPLACES
Legacy
ServiceNow
Teams looking to shed cost & complexity.
Key Capabilities
INCLUDED IN ALL PLANS
Freddy AI
Auto-categorise, route & suggest resolutions. Cuts agent handling time up to 40%.
Change Management
CAB workflows, risk scoring, approval routing & rollback planning built in.
IT Asset Management
Hardware + software discovery, contract tracking & full CMDB with dependency mapping.
Self-Service Portal
Branded employee portal with KB, service catalogue & ticket deflection.
1,000+ Integrations
Jira, Slack, Teams, Azure AD, Okta & every major cloud platform — no custom dev.
Compliance & Residency
GDPR, HIPAA, SOC 2 compliant. Data residency in EU, US, AUS & on request.
MORE FROM FRESHWORKS
THE FRESHWORKS ECOSYSTEM.
FreshService sits within a wider customer experience suite. Bundle multiple Freshworks products on one Stackingo agreement and unlock cross-product partner pricing.
Freshdesk
CUSTOMER SUPPORT
Omnichannel customer support with shared inbox, ticketing, and AI-powered automation.
VIEW DETAILS →
Freshsales
CRM & SALES
Sales CRM with built-in pipeline, email tracking, and Freddy lead scoring.
COMING SOON →
Freshchat
CONVERSATIONAL
Live chat, bots, and messaging for web, mobile, WhatsApp, and Apple Business Chat.
COMING SOON →
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Freshcaller
Cloud PBX
Cloud business phone system with call routing, IVR, and CRM integrations.
COMING SOON →
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
If FreshService isn't the right shape, we sell six other ITSM platforms. One RFQ, side-by-side quotes, no preferred-vendor bias.
ServiceNow
ServiceNow
ENTERPRISE
COMING SOON→
Jira SM
Altassian
DEV-LED
COMING SOON→
Halo ITSM
Halo
MID-MARKET
COMING SOON→
Zoho Desk
Zoho
BUDGET
COMING SOON→
HubSpot
Hubspot
CX-LED
COMING SOON→
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 25% below Freshworks list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
Add other vendors to the same RFQ for free