IT OPERATIONS INTELLIGENCE · DEVICE42
DEVICE42 IT OPERATIONS
by Freshworks · Authorized via Stackingo
10X FASTER RESOLUTION
60+ countries
KNOW WHAT BREAKS. BEFORE YOU TOUCH IT.
Application dependency mapping and real-time asset intelligence so outage impact is understood before the change is made — Device42 reports 10x faster outage resolution and 4.8x return on investment.
Stackingo gets you further.
Application dependency mapping
Insights+ operational dashboards
Real-time asset visibility
InsightsAI natural-language query
Storage + certificate discovery
Change impact analysis
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
30%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Dependency accuracy tracks scan coverage
Maps are only as good as what discovery reached. Unscanned segments appear as gaps, and gaps read as "no dependency" rather than "unknown".
04
Scan cadence trades freshness for load
Tighter scanning keeps dependency maps current but adds load on discovery infrastructure and target systems. Tune it deliberately.
02
Outage claims assume mature adoption
The 10x faster resolution figure is Device42's own, from customers with broad coverage. Partial deployments will not reproduce it in the first quarter.
05
This is intelligence, not monitoring
Device42 tells you what exists and what depends on what. It is not an APM or alerting tool — pair it with monitoring, do not replace it.
03
InsightsAI answers only as well as the data
Natural-language query is genuinely useful, but it queries your CMDB. Stale or partial CI data returns confident, wrong answers.
06
ITOM is a use case, not a separate SKU
IT Operations runs on the same subscription as ITAM and the rest. You are licensing devices, not buying a standalone ITOM product.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2025
NOT FEATURED
FORRESTER'S WAVE
Enterprise Service Management · Q2 24
NOT FEATURED
ABOUT DEVICE42
DEPENDENCY MAPPING THAT TURNS OUTAGES INTO SHORT ONES.
Device42, a Freshworks company, maps application dependencies automatically across hybrid estates — replacing the tribal knowledge that usually decides how long an outage lasts with an evidenced, current picture.
Device42 IT Operations connects application dependency mapping, real-time asset visibility and Insights+ analytics into one operational picture — so a change advisory board can see the blast radius of a change, and an incident team can see what sits upstream of the thing that just failed.
Native application dependency mapping traces service relationships without agents, while Insights+ dashboards and InsightsAI turn natural-language questions into answers over the discovered estate. Device42 reports customers resolving outages 10x faster and achieving 4.8x return on investment.
BEST FOR
Enterprise ITOps
Teams running change with unclear dependencies
STRONG FIT
Impact Analysis
See blast radius before approving a change
REPLACES
Tribal Knowledge
Retire guesswork about what depends on what
Key Capabilities
INCLUDED IN ALL PLANS
Application Dependency Mapping
Traces service relationships agentlessly; depth tracks scan coverage.
Real-Time Asset Visibility
Current state of every discovered device, refreshed on scan cadence.
Storage & Certificate Discovery
Finds storage arrays and expiring certificates; needs array credentials.
Insights+ Dashboards
Prebuilt operational views for incident, capacity and change analysis.
InsightsAI Natural-Language Query
Turns plain questions into SQL over your estate; answers need clean data.
Change Impact Analysis
Shows upstream and downstream blast radius before a change is approved.
MORE FROM FRESHWORKS
THE FRESHWORKS ECOSYSTEM.
Device42 IT Operations shares one discovery engine with the ITAM, DCIM, ITSM, Compliance, Migration and Sustainability use cases — all on a single device-based subscription. Bundle Device42 with Freshservice or other Freshworks products on one Stackingo agreement and unlock cross-product partner pricing.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What's the minimum discount on Device42 IT Operations through Stackingo?
At minimum, Stackingo prices Device42 IT Operations 10% under Freshworks's list rate, within the bounds of Freshworks's authorized discount programme.
💡
Keep in mind: Dependency maps are only as complete as discovery coverage, so unscanned network segments show as absence of dependency rather than absence of data.
02
How much comes off Device42 IT Operations list price?
On average, buyers save up to 55% versus Freshworks direct list pricing, structured within the authorized reseller programme rather than ad hoc markdowns.
⚠️
Device42 prices on device count, so operational value scales with coverage while cost scales with the same number. Broad scanning is what makes the 10x resolution claim reachable.
03
Why buy Device42 IT Operations through Stackingo?
Beyond the 10%-to-55% discount, Stackingo's value on Device42 IT Operations is commercial clarity — flagging the traps that inflate Device42 bills:
Device count is the only lever that moves the price
Scan coverage decides whether dependency maps are trustworthy
InsightsAI quality depends on CMDB hygiene, not licence tier
Monitoring is still needed — this is not APM
Scan cadence trades data freshness against system load
All seven use cases sit on one subscription
✓
You submit one RFQ across every product and quantity, get a single comparable quote, and gain renewal defence so you never auto-renew at list.
04
Can Stackingo also implement Device42 IT Operations?
More than licensing. Stackingo sells Device42 IT Operations and can stand it up end to end — spanning Application Dependency Mapping, Real-Time Asset Visibility, Storage & Certificate Discovery, Insights+ Dashboards, InsightsAI Natural-Language Query, and Change Impact Analysis.
🛠️
Stackingo will deliver in-house, orchestrate a certified partner, or benchmark independent quotes for you, so the licence and the rollout sit side by side on one proposal.
05
What is Device42 IT Operations and who is it best for?
Automated discovery and dependency mapping for IT operations from a Freshworks company, cloud or on-premises.
Best fit · Enterprise IT Operations
Best fit · Change and Incident Teams
Typically replaces · Tribal Dependency Knowledge
🎯
Enterprise IT Operations — teams running change across interdependent services.
Change and Incident Teams — CAB and major-incident teams needing blast radius.
Typically replaces Tribal Dependency Knowledge for teams retiring guesswork about service dependencies.
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 55% below list pricing
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