ESM PLATFORM · HALO
HALOESM
by Halo · Authorized via Stackingo
G2 LEADER 2026
100k+ companies
ONE PLATFORM. EVERY DEPARTMENT. SAVE UP TO 55%.
Service management for HR, facilities, finance and legal — the same ITIL-grade workflows, CMDB and Halo AI that run IT, extended to every department at one agent price.
Stackingo gets you further.
Multi-department service desks
No-code approval workflows
Halo AI request triage
Per-department branded portals
Shared CMDB + asset tracking
All modules · one agent price
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
55%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Agent count drives pricing — definition matters
HaloESM prices per agent, not per employee served. Define approver-only and read-only roles in the SOW before seat counts are agreed.
04
HaloESM & HaloITSM share architecture, not scope
ESM covers non-IT functions, ITSM covers corporate IT. They run on one platform but licence separately — confirm which agents sit where.
02
Department rollout is sequential, not parallel
Each function needs its own catalogue, approval matrix and SLA design. Budget four to eight weeks per department after the first goes live.
05
Halo AI is bundled — but output tracks knowledge
Triage, summarisation and suggested replies cost nothing extra, but a sparse per-department knowledge base needs 4–8 weeks of curation.
03
No-code configuration carries governance risk
Codeless customisation across many departments speeds rollout, but without documented ownership rule sprawl compounds over 18–36 months.
06
Non-IT departments need process design first
HR, legal and finance rarely arrive with documented workflows. Tooling won't create the process — scope design alongside the licence.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2025
Recognised Leader — Trusted Consistently
NOT FEATURED
FORRESTER'S WAVE
Enterprise Service Management · Q2 24
NOT FEATURED
ABOUT HALOESM
EVERY DEPARTMENT, ONE SERVICE PLATFORM. NOTHING BEHIND A TIER.
Built by Halo Service Solutions, HaloESM extends the Halo service platform beyond IT — giving HR, facilities, finance, legal and procurement teams the same request, approval and SLA engine.
HaloESM delivers omnichannel request management, approvals, knowledge, asset and contract workflows to every business function under a single agent-based licence — with Halo AI triaging, summarising and suggesting resolutions before a request reaches a human queue.
Each department gets its own branded portal, catalogue and SLA set while sharing one CMDB, one knowledge base and one reporting layer. The architecture is shared with HaloITSM, HaloPSA and HaloCRM, so expanding from IT into the wider enterprise needs no second platform.
BEST FOR
Multi-Dept Ent.
3+ service desks; HR, facilities, finance, legal
STRONG FIT
Shared Services
One catalogue, approvals and SLAs across functions
REPLACES
ServiceNow ESM
Retire per-department tools and shared mailboxes
Key Capabilities
INCLUDED IN ALL PLANS
Multi-Department Service Desks
Separate catalogues, SLAs and portals per function; one shared data layer.
Halo AI Request Triage
Triage, summarise, suggest replies and route; bundled, no consumption fee.
Configuration Management Database
One CMDB across departments; discovery still needs Lansweeper or Entra ID.
No-Code Approval & Workflow Builder
Visual builder sets routing, approvals and SLA actions; no versioning.
Branded Self-Service Portals
Per-department portal with knowledge deflection; depth tracks article count.
One Agent Price, All Modules
Every module at every tier; cost scales with agents, not departments.
MORE FROM HALO
THE HALO ECOSYSTEM
HaloESM sits alongside HaloITSM, HaloCSM, HaloPSA and HaloCRM in the Halo Service Solutions portfolio. Bundle any combination on a single Stackingo commercial agreement and consolidate vendor relationships across IT, enterprise service delivery, MSP operations and CX.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What's the entry-level discount for HaloESM buyers?
The floor discount on HaloESM via Stackingo is 10% off Halo list — locked within the authorized Halo partner programme, never an ad hoc markdown.
💡
Keep in mind: HaloESM deploys quickly for IT-adjacent teams, but HR, legal and finance functions without documented processes add 4–8 weeks of design work per department.
02
On average, how much comes off HaloESM list price?
Most enterprises land around 55% off Halo list on HaloESM, a figure set through the authorized reseller channel.
⚠️
HaloESM prices exclusively per agent, not per employee served. However, "agent" scope (read-only vs full-access vs approver roles) must be explicitly defined in the SOW — miscounting approver-only accounts inflates seat cost by 15–25% in typical multi-department rollouts.
03
What makes Stackingo the smarter route for HaloESM?
Buying HaloESM through Stackingo means one negotiated front at 10%+ off (typically 55%) and candid guidance on where Halo deals quietly leak budget:
Agent count drives all pricing — but definition matters
All-inclusive model still assumes per-department process design
No-code configuration carries long-term governance risk
HaloESM and HaloITSM share architecture but licence separately
Halo AI capability is natively bundled — but depth tracks knowledge
Rollout timeline is department-dependent, not platform-dependent
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo implement HaloESM, not just licence it?
More than licensing. Stackingo sells HaloESM and can stand it up end to end — configuring Multi-Department Service Desks, Halo AI Request Triage, Configuration Management Database, No-Code Approval & Workflow Builder, Branded Self-Service Portals, and One Agent Price, All Modules.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is HaloESM and who is it best for?
Developed by Halo Service Solutions, HaloESM is a unified enterprise service platform built for HR, facilities, finance and legal teams needing IT-grade process without a second vendor
Best fit · Multi-Department Enterprises
Best fit · Shared Services Centres
Typically replaces · ServiceNow ESM / Shared Mailboxes
🎯
Multi-Department Enterprises — 3+ service functions beyond corporate IT
Shared Services Centres — HR, finance and facilities on one catalogue
Typically replaces ServiceNow ESM / Shared Mailboxes for teams consolidating departmental tools
GET YOUR CUSTOM QUOTE
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GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 55% below list pricing
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