Servicely ITSM Pricing - $48.89 per named user per month

Servicely ITSM Pricing is charged per named user, per month, and that unit never moves with ticket volume. The single published line item is the Named ITSM Licence at £55.00 per named user per month, which converts to $69.85 at the rate Stackingo quotes in. Buy the same licence through Stackingo, an authorised Servicely reseller, and it costs $48.89 per named user per month: up to 30% off list, with a 10% minimum guaranteed, on genuine Servicely licensing across the GCC, UK & Ireland, Europe, Oceania and the US.

What you will pay: Servicely ITSM Pricing at a glance

Servicely runs no public pricing page of its own, so the honest reference point is a filing rather than a marketing page: the price table Servicely lodged with the UK Digital Marketplace under G-Cloud 14. That document caps the Named ITSM Licence at £55.00 per named user per month, on a three-year term paid annually at the beginning of each year. At the rate Stackingo quotes in, £55.00 is $69.85 per named user per month, and the Stackingo price is $48.89. Only one other licence exists in the range, the Named Enterprise Licence at £65.00, or $82.55, which unlocks every application Servicely builds rather than the ITSM set alone.

Anchor on the Named ITSM Licence at $69.85 per named user per month and the discount takes $20.96 off every named user, every month. A twenty-user service desk keeps $419.20 a month; a hundred-user operation keeps $2,096.00. Before you model anything, note one more detail: the Digital Marketplace band runs from £38.00 to £55.00 per user per month, so genuinely large deployments reach a lower list rate on volume alone. Stackingo's discount applies to whichever Servicely ITSM volume pricing band your volume lands in, so the two savings compound rather than cancel out.

How do Servicely ITSM licenses work?

A licence here is one named person's right to work inside the platform for the month. Not a concurrent session, not a ticket allowance, not a capacity tier tied to how busy the desk gets. Servicely keeps the model deliberately narrow: two licence types exist and nothing else. The Named ITSM Licence covers the ITSM application set; the Named Enterprise Licence covers every application the vendor ships. Servicely's own wording is categorical on the point, promising no add-ons and no hidden licensing extras, which is unusual in a category where rivals sell a base licence and then meter the interesting parts separately.

The most valuable thing that narrow model buys is the AI. Intelligent Actions, Intelligent Predictions, Intelligent Search and the Intelligent Virtual Agent sit inside the ITSM licence rather than behind a consumption meter, so adoption never generates a second invoice line that grows quarter by quarter. Because Servicely ITSM licenses are named rather than concurrent, each one belongs to an individual, and reassignment is an administrative task instead of a billing event. Stackingo handles that allocation across joiners, leavers and role changes, which keeps the seat count honest for the whole of a long term.

Servicely ITSM subscription: what you are actually paying for

Most ITSM vendors want you on an annual, auto-renewing subscription with a consumption meter running underneath it: agents by the seat, virtual-agent sessions by the thousand, automation runs by the batch. Servicely charges differently. A Servicely ITSM subscription is a named-user agreement on a three-year term, paid annually at the beginning of each contract year, with the rate fixed to people rather than to demand. Ticket volume moves nothing. Incident severity moves nothing. The number of automations you build moves nothing. What you are paying for is access, counted in humans.

That structure carries one consequence worth planning around. With a three-year term and payment falling at the front of each year, the discount you negotiate at signature is the discount you live with for a long time; there is no monthly escape hatch letting you correct a poor commercial position twelve weeks in. It is exactly why Stackingo scopes the named-user count carefully before quoting rather than after, and why you should confirm with Servicely how self-service requester access is treated in your own tenant instead of assuming it falls outside the licence count.

What Servicely ITSM plans can you buy?

Where most vendors in this category build a bronze, silver and gold ladder and price the rungs to keep you climbing, Servicely publishes no tiers at all. There are two named-user licences and a volume band, and that is the entire commercial surface you have to reason about. It makes the comparison work shorter and the scoping work longer, which is the right trade. Here is the whole of it, with the Stackingo position against each line:

• Named ITSM Licence — $69.85 list / $48.89 with Stackingo, per named user per month. Incident, major incident, request, problem, change and release management, the self-service portal, service catalogue, knowledge management, service level management, the CMDB, field service management, Active Directory automation with single sign-on, and reporting and dashboards. The cheapest paid licence Servicely sells, and the one most IT service desks buy.

• Named Enterprise Licence — $82.55 list / $57.78 with Stackingo, per named user per month. Licenses the named user against every application rather than the ITSM set alone. At a £10 per user per month step over the ITSM licence, it is a small increment if HR service delivery, asset management, contract management or project portfolio management is likely inside the term.

• Volume band — £38.00 to £55.00 per named user per month at list. The Digital Marketplace listing publishes a floor as well as a ceiling, so scale moves your list rate before any reseller discount is applied at all. Stackingo's discount then applies to whichever band you land in.

• Contract term — three years, paid annually in advance. Payment falls at the beginning of each contract year. No monthly-rolling option is published, so the number that needs approval is the three-year total rather than the monthly rate.

Since the gap between the two licences is only $12.70 per user per month at list, and $8.89 once the Stackingo discount is applied, the upgrade decision turns on scope rather than budget. If more than a handful of your named users will touch anything outside ITSM during the term, the Enterprise licence is almost always cheaper than buying ITSM now and reopening the negotiation later.

Does a Servicely partner get you a better price?

Yes, and the mechanism matters more than the headline. Stackingo is an authorised Servicely ITSM partner, which is what makes the up-to-30% position a structured programme rate with a contractual floor of 10%, rather than a one-off markdown extracted at signature and quietly lost at the first renewal review. You buy through the partner, and the partner manages the licence for the whole of its three-year life. On a term that long, the second half of that sentence is doing at least as much work as the first, because nobody renegotiates a price they have stopped looking at.

Buying the wider Servicely estate through one partner also keeps the paperwork sane. Servicely ESM, Servicely HRSD, Servicely ITAM, Servicely CSM, Servicely Project Management, Servicely Risk Management, Servicely SecOps and Servicely Vendor & Contract Management all sit under the same partner agreement. So an IT service desk that later takes on HR cases or asset management adds them on one contract, at one discount position, with one renewal date to remember rather than a calendar of them scattered across three years. Consolidating at the start costs nothing; consolidating afterwards means unpicking agreements that were never designed to line up.

Who is an authorised Servicely ITSM distributor?

Most vendors in this category quote in dollars and localise outward from there. Servicely does not: its only public price list is a sterling filing, which leaves a currency argument sitting in the middle of every procurement conversation unless somebody removes it first. Removing it is part of what a distributor does. Stackingo acts as your Servicely ITSM distributor across the GCC, UK & Ireland, Europe, Oceania and the US, covering licence allocation, named-user changes, invoicing in local currency and renewal tracking under a single agreement rather than a stack of them.

The distribution role also absorbs administrative work a service desk manager would otherwise be carrying personally: provisioning named users, releasing licences when people leave, keeping the split between ITSM and Enterprise licences correct as scope widens, and flagging the moment when lifting a group of users to the Enterprise licence would cost less than the workaround they have been living with. None of that appears in a discount comparison, and all of it appears in the total you pay across three years. It is quiet, continuous work, and it is the reason a distributor relationship tends to be judged at the end of a term rather than at the beginning of one.

Where can you buy Servicely ITSM?

Buying here means something specific: agreeing a named-user count and a licence type, then having those licences provisioned on your tenant under a three-year agreement. There is no self-serve checkout to click through and no public price page to buy from, which is precisely why the route matters. You buy Servicely ITSM through Stackingo, an authorised Servicely reseller. Tell Stackingo how many named users you need and whether ITSM scope or Enterprise scope fits, and the quote comes back showing the Servicely list price, the Stackingo price and the saving on the same line.

That last detail is the point of the definition. A discount stated on its own is a claim; a discount shown next to the list price it was taken from is something your finance team can audit. From there the work is practical rather than commercial. Stackingo provisions genuine licences on your Servicely tenant with managed onboarding, and if you are migrating off an incumbent ITSM platform the same team coordinates the CMDB import and the cut-over window, so the saving is not immediately consumed by an implementation nobody had budgeted for.

Why buy from a Servicely ITSM reseller?

Follow the sequence and the answer becomes obvious. You send the named-user count and the licence type. A quote returns with list, Stackingo price and saving on one line. You confirm, and genuine licences are provisioned on your tenant with onboarding managed. Then, and this is the part that separates a Servicely ITSM reseller from an order-taker, the agreement is tracked for the rest of its term: named users allocated as people join and leave, the ITSM and Enterprise split kept accurate, the renewal benchmarked before it lands rather than after.

On a three-year term that follow-through is where the money actually sits. A discount that erodes at the first renewal costs you very little on a twelve-month contract and a great deal on a thirty-six-month one. Stackingo is an authorised Servicely ITSM reseller supplying genuine licences at up to 30% off list with a contractual floor of 10%, and it holds that position rather than letting it drift back towards list. On a hundred-user deployment, drift of that kind is roughly $75,000 across a single term, which is not a rounding error on anybody's budget. That is the case for buying through a reseller rather than around one.

Servicely ITSM cost by country and currency

The underlying list price is denominated in pounds sterling, because the only public price table is a UK filing. What follows restates the Named ITSM Licence in the currencies Stackingo actually quotes in, so a defensible figure can go into a budget before anyone asks for a formal quote. The rates are indicative and are fixed when your quote is issued, not when you read this page.

Frequently asked questions

What is the US price for Servicely ITSM?

The Named ITSM Licence is published at £55.00 per named user per month, which is $69.85 at the rate Stackingo quotes in. Through Stackingo, an authorised Servicely reseller, the same licence is $48.89 per named user per month, up to 30% off list, with a 10% minimum guaranteed.

Where does Servicely publish its prices?

Not on its own website. The only public list is the price table Servicely filed with the UK Digital Marketplace under G-Cloud 14, dated May 2024, setting the Named ITSM Licence at £55.00 and the Named Enterprise Licence at £65.00 per named user per month. Every figure on this page traces back to that document.

Does the price move with ticket volume?

No. Servicely ITSM is charged per named user, per month. The rate is fixed to the individuals licensed to work in the platform and does not move with ticket volume, incident count or automation usage, so your cost tracks team size rather than demand.

ITSM licence or Enterprise licence: what is the difference?

The ITSM licence covers the IT service management application set at $69.85 list. The Enterprise licence covers every Servicely application at $82.55 list, a step of $12.70 at list or $8.89 after the Stackingo discount. If your users will touch HR, asset, contract or project management, Enterprise is usually cheaper than buying twice.

Is there a separate charge for the AI features?

No. Intelligent Actions, Intelligent Predictions, Intelligent Search and the Intelligent Virtual Agent are included in the ITSM licence. There is no separate AI meter, so adoption does not create a second invoice line that grows across the term.

What contract term does Servicely ITSM run on?

The published term is three years, paid annually at the beginning of each contract year. With no published monthly-rolling option, the number that needs approval is the three-year total rather than the monthly rate, which is why the discount you secure at signature matters so much.

Does Stackingo hold authorised Servicely reseller status?

Yes. Stackingo is an authorised Servicely reseller, issuing genuine Servicely ITSM licences with managed provisioning, renewals and regional support across the GCC, UK & Ireland, Europe, Oceania and the US, at up to 30% below list price with a contractual minimum of 10%.

Related Stackingo pricing guides

Servicely ITSM Pricing sits alongside the related Stackingo licensing pages: Servicely ESM Pricing, Servicely ITAM Pricing, Servicely HRSD Pricing and Servicely CSM Pricing. The Servicely product page carries the transactional overview, or request a tailored Servicely ITSM quote to price the licence against your exact named-user count.

Want your exact number? Tell Stackingo how many named users you need and a tailored Servicely ITSM Pricing quote comes back: genuine Servicely licences, discounts of up to 30% off list, with a 10% minimum guaranteed, and managed renewals across the GCC, UK & Ireland, Europe, Oceania and the US.