AI-FIRST ITSM · SERVICELY
SERVICELY ITSM
by Servicely · Authorized via Stackingo
BRING YOUR OWN LLM
20+ enterprises
THE TICKET NOBODY HAD TO RAISE. SAVE UP TO 30%.
Incident, problem, change and request management with a CMDB, wrapped in SoFi — Servicely's agentic AI layer that resolves routine requests end to end rather than routing them to a queue. End users, approvers and CIs are unlimited and free.
Stackingo gets you further.
Incident, problem and change
Unlimited free end users
Unlimited free CMDB items
Service catalogue and portal
SoFi agentic resolution
Bring your own LLM keys
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
30%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
One licence is actually two editions
UK public pricing shows Named User ITSM and Named User Enterprise SKUs about 18-26% apart. Which modules need Enterprise is not published anywhere.
04
The AI resolution numbers disagree
Servicely's own pages claim 76%, 75% and 60% autonomous resolution with no methodology or named customer behind any of them.
02
Support costs a percentage of licence
Servicely's own reseller listing states ongoing support is costed as a percentage of total licence cost, while marketing pages say support is included.
05
The term is three years, paid up front
Public pricing states a three-year term paid annually at the beginning of each year. You carry the AI ramp risk with no short exit.
03
There is no ServiceNow migration tool
Documented data import is CSV and Excel only. CMDB relationships, flows, ACLs and scoped apps have no documented migration path.
06
You supply and pay for the LLM
Servicely is a layer over your own OpenAI, Azure or Bedrock key. Token spend, model contracts and residency sit outside the licence.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2026
NOT FEATURED
FORRESTER'S WAVE
Enterprise Service Management Platforms · Q4 25
NOT FEATURED
ABOUT SERVICELY ITSM
AI AGENTS THAT EXECUTE THE WORK, NOT JUST MANAGE IT.
Servicely ITSM was built by Dion Williams, who introduced ServiceNow to the Australian market and ran hundreds of its implementations before founding Servicely in 2020 to attack the same problem at a lower cost base.
Servicely ITSM delivers incident, problem, change, request and configuration management with SLAs, a service catalogue, knowledge management and a self-service portal alongside SoFi, the AI layer that reads the ticket, searches knowledge, recommends next steps and can complete the task itself.
The commercial model is the differentiator: licensing is per named user, and end users, approvers, integration orchestrations and every CI in the CMDB are explicitly free and unlimited. Servicely publishes a consistent 30-50% licence saving on migration from ServiceNow, and a 12-week average time to go live.
BEST FOR
Mid-Market IT
Teams leaving ServiceNow on cost, not capability
STRONG FIT
Agentic Automation
Routine requests closed without human handling
REPLACES
ServiceNow ITSM
Replace enterprise ITSM at a fraction of the seat cost
Key Capabilities
INCLUDED IN ALL PLANS
Incident and Problem Management
Structured intake and root-cause workflow with AI-suggested resolutions.
Change and Release Management
Risk-scored approvals with automated implementation and rollback tasks.
Configuration Management Database
Unlimited CIs at no extra cost, feeding dependency-aware ticket context.
SoFi Agentic Resolution
AI agents that complete routine requests instead of routing them onward.
Service Catalogue and Portal
Self-service front door with unlimited free end users and approvers.
SLA and Time Tracking
Targets, escalation and effort capture without a separate reporting module.
MORE FROM SERVICELY
THE SERVICELY ECOSYSTEM
Servicely ITSM shares one platform with ESM, HRSD, ITAM, CSM, SecOps, Risk Management, Project Management and Vendor & Contract Management. Which of those your named-user licence covers depends on the edition, so Stackingo prices the edition explicitly rather than the module list.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on Servicely ITSM?
The floor discount on Servicely ITSM via Stackingo is 10% off Servicely list — locked within the authorized Servicely partner programme, never an ad hoc markdown.
💡
Keep in mind: The marketing says one licence, everything included. Public reseller pricing shows two named-user editions roughly 18-26% apart, and no published list of which modules sit in which.
02
How much do Servicely ITSM buyers save?
Most enterprises land around 30% off Servicely list on Servicely ITSM, a figure set through the authorized reseller channel.
⚠️
Published UK pricing runs GBP 38 to GBP 65 per named user per month on a three-year term paid annually in advance. That is the only public price anywhere, and it comes from a reseller listing.
03
Why buy Servicely ITSM through Stackingo?
Buying Servicely ITSM through Stackingo means one negotiated front at 10%+ off (typically 30%) and candid guidance on where Servicely deals quietly leak budget:
Two editions exist despite the one licence messaging
Support is charged as a percentage of licence spend
Migration tooling is CSV and Excel import, nothing more
AI claims read 76%, 75% and 60% on three pages
Three-year terms are paid annually and in advance
LLM tokens are your cost, outside the licence
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement Servicely ITSM?
More than licensing. Stackingo sells Servicely ITSM and can stand it up end to end — configuring Incident and Problem Management, Change and Release Management, Configuration Management Database, SoFi Agentic Resolution, Service Catalogue and Portal, and SLA and Time Tracking.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is Servicely ITSM and who is it for?
Built by Servicely Pty Ltd in Sydney, founded in 2020 by the team that introduced ServiceNow to Australia and ran hundreds of its deployments.
Best fit · Mid-Market IT
Best fit · Agentic Automation
Typically replaces · ServiceNow ITSM
🎯
Mid-Market IT — teams leaving ServiceNow on cost rather than capability
Agentic Automation — routine requests closed without human handling
Typically replaces ServiceNow ITSM for IT teams replacing enterprise ITSM at a fraction of the seat cost
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 30% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
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