AGENTIC SERVICE AUTOMATION · CONNECTWISE
CONNECTWISE AI AGENTS
by ConnectWise · Authorized via Stackingo
LAUNCHED JUN 2026
7,000+ partners on Asio
AGENTS THAT WORK THE TICKET. SAVE UP TO 25%.
Announced in June 2026, ConnectWise AI Agents span service delivery, security operations, compliance, support, accounting and endpoint management — successor to the Sidekick brand, running on the ConnectWise Agentic layer of the platform.
Stackingo gets you further.
Service delivery agents
Customer support handling
Security operations agents
Accounting and back-office work
Compliance and reporting tasks
Endpoint management actions
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
25%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
No separate price has been published
Third-party reporting says the AI capability ships inside ConnectWise Pro rather than as a priced add-on. Get the licensing model in writing before budgeting.
04
Value depends on the platform you are on
Agents run on the ConnectWise Agentic layer of the ConnectWise Platform. Partners still mid-migration will not see the same surface area.
02
ConnectWise names no individual agents
The categories are published; the roster is not. Ask for the specific agents, their scopes and their availability dates rather than accepting the category list.
05
There is no independent rating yet
The product launched in June 2026 and carries no G2, Capterra or Gartner Peer Insights score. There is no third-party evidence to check.
03
The efficiency claims are modelled
45% less handling time and 5 to 12 margin points come from a vendor model of a hypothetical $3M MSP, not from measured customer results.
06
Bundle terms are the real exposure
If AI ships inside ConnectWise Pro it ships under the Master Agreement, where §13.2 states per-unit renewal pricing will increase.
GARTNER MAGIC QUADRANT
Not evaluated · Agentic AI for MSPs
Launched June 2026 on ConnectWise Agentic
NOT FEATURED
FORRESTER'S WAVE
Not evaluated · Agentic AI for MSPs
NOT FEATURED
ABOUT CONNECTWISE AI AGENTS
AGENTIC AUTOMATION ACROSS SERVICE, SECURITY AND BACK OFFICE.
ConnectWise AI Agents arrived in June 2026 as the successor to the Sidekick brand, running on the ConnectWise Agentic layer introduced with the ConnectWise Platform. ConnectWise has not published individual agent names.
ConnectWise positions AI Agents across service delivery, security operations, compliance, customer support, accounting and endpoint management as task-level agents rather than one assistant — though ConnectWise has published neither the individual agent names nor a separate price for them.
The efficiency figures ConnectWise cites — 45% less ticket handling time, 30 to 40% lower ticket volume, 80 to 90% of recurring issues resolved and 5 to 12 margin points — are vendor-modelled for a hypothetical $3M managed service provider, not measured results from named customers. Read them as a model, not a benchmark.
BEST FOR
Ticket-Heavy MSPs
Providers whose ticket volume outgrows headcount
STRONG FIT
Recurring Requests
Repeatable work that never needed a technician
REPLACES
Manual Triage
Retire hand-sorting of every inbound ticket
Key Capabilities
INCLUDED IN ALL PLANS
Service Delivery Automation
Agentic handling of the repeatable service desk work that fills a queue.
Security Operations Support
Agents applied to security operations workflows alongside the SOC services.
Compliance and Reporting Tasks
Agentic assistance across the compliance evidence and reporting cycle.
Customer Support Handling
Front-line support interactions handled before a technician is assigned.
Accounting and Back-Office Work
Agents pointed at billing and back-office process, not only the service desk.
Endpoint Management Actions
Agentic execution against managed endpoints through the ConnectWise Platform.
MORE FROM CONNECTWISE
THE CONNECTWISE ECOSYSTEM
AI Agents run across the ConnectWise stack rather than beside it: triage inside PSA, script generation in RMM, alert handling in SIEM. Third-party reporting places the AI capability inside ConnectWise Pro rather than as a priced add-on, so the real question is which bundle you sign. Stackingo will get that in writing.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on ConnectWise AI Agents?
The floor discount on ConnectWise AI Agents via Stackingo is 10% off ConnectWise list — locked within the authorized ConnectWise partner programme, never an ad hoc markdown.
💡
Keep in mind: There is no evidence of separate AI Agents pricing — third-party reporting places the capability inside ConnectWise Pro — so the negotiation is really about which bundle you sign and on what term.
02
How much do ConnectWise AI Agents buyers save?
Most enterprises land around 25% off ConnectWise list on ConnectWise AI Agents, a figure set through the authorized reseller channel.
⚠️
ConnectWise publishes no individual agent names and no separate price for AI Agents. Ask for the roster, the scopes and the licensing model in writing before you commit.
03
Why buy ConnectWise AI Agents through Stackingo?
Buying ConnectWise AI Agents through Stackingo means one negotiated front at 10%+ off (typically 25%) and candid guidance on where ConnectWise deals quietly leak budget:
Separate pricing has never been published for the agents
Agent names are unpublished, so ask for the roster
The efficiency figures are modelled on a hypothetical $3M MSP
Platform version decides what the agents can reach
Independent ratings do not exist for a June 2026 launch
Bundle terms carry the renewal increase clause
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement ConnectWise AI Agents?
More than licensing. Stackingo sells ConnectWise AI Agents and can stand it up end to end — configuring Service Delivery Automation, Security Operations Support, Compliance and Reporting Tasks, Customer Support Handling, Accounting and Back-Office Work, and Endpoint Management Actions.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What are ConnectWise AI Agents and who are they for?
Built by ConnectWise, on the agentic layer released with the ConnectWise Platform in June 2026, from Tampa, Florida.
Best fit · Ticket-Heavy MSPs
Best fit · Recurring Requests
Typically replaces · Manual Triage
🎯
Ticket-Heavy MSPs — providers whose ticket volume has outgrown their headcount
Recurring Requests — repeatable work that never needed a technician
Typically replaces Manual Triage for service desks retiring the hand-sorting of every inbound ticket
GET YOUR CUSTOM QUOTE
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GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 25% below list pricing
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