MSP BUSINESS OPERATIONS · CONNECTWISE
CONNECTWISE PSA
by ConnectWise · Authorized via Stackingo
70+ AI ACTIONS
7,000+ partners on Asio
EVERY TICKET, TIMED AND BILLED. SAVE UP TO 25%.
The business system behind the service desk — tickets, time capture, agreement billing, projects, procurement and pipeline on one record set. PSA powered by Asio launched on 3 June 2025 and has shipped monthly enhancements since.
Stackingo gets you further.
Service ticketing and dispatch
Project and procurement tracking
Agreement and contract billing
70+ Sidekick AI actions
Billable time and expense
50+ prebuilt RPA workflows
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
25%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Renewal pricing is written to increase
The published Master Agreement of 23 July 2021 states at §13.2 that per-unit pricing during any renewal term will increase. Exit needs 60 days' notice.
04
No list price is published anywhere
ConnectWise publishes pricing for one product in fifteen, and PSA is not it. The pricing page is a quote-request form.
02
Seat counts go up, never down
§13.2 also blocks decreasing licensed quantities mid-term, and fees are non-refundable. Lose a client in month three and you keep paying for the seats.
05
Standard support is business hours
Basic and Standard phone and email support run 08:00 to 17:00 on weekdays. SaaS Assurance is 24x7 for Severity 1 only.
03
The Asio migration is still running
PSA powered by Asio launched in June 2025 and moved partners in cohorts. ConnectWise has published no completion date for the estate.
06
Plenty of reviews, a mid-pack score
PSA carries 4.0 on G2 across 583 reviews and 4.1 on Capterra across 280 — a large sample, and a score below the acquired products.
GARTNER MAGIC QUADRANT
Not evaluated · PSA Platforms
Gartner Peer Insights 4.2 — 8 ratings
NOT FEATURED
FORRESTER'S WAVE
Not evaluated · PSA Platforms
NOT FEATURED
ABOUT CONNECTWISE PSA
TICKETS, TIME, CONTRACTS AND INVOICES IN ONE OPERATING SYSTEM.
ConnectWise PSA is the product previously sold as ConnectWise Manage — the ticketing, contract and billing system at the centre of the ConnectWise stack, relaunched as PSA powered by Asio on 3 June 2025 with partner cohorts from July.
ConnectWise PSA covers service ticketing, time and expense capture, agreement and contract billing, project delivery, procurement and sales pipeline reporting on one record set, so an hour logged against an agreement becomes an invoice line without leaving the system.
Sidekick for PSA adds more than 70 AI actions inside Microsoft Teams, and ConnectWise ships over 50 prebuilt RPA workflows with the product. Monthly enhancement releases ran against a rolling six-month roadmap through November 2025. Peer evidence: 4.0 on G2 across 583 reviews and 4.1 on Capterra across 280.
BEST FOR
Managed Providers
MSPs running contracts, tickets and invoicing daily
STRONG FIT
Ticket-to-Invoice
Billable time captured against every service contract
REPLACES
Manual Billing
Retire spreadsheet time capture and invoicing
Key Capabilities
INCLUDED IN ALL PLANS
Service Ticketing and Dispatch
Intake, assignment and SLA tracking across every client estate you support.
Agreement and Contract Billing
Recurring agreements, prepaid blocks and time-and-materials on one invoice run.
Time and Expense Capture
Every billable hour logged against the agreement that is meant to pay for it.
Project and Procurement Tracking
Project plans, purchase orders and product receipting tied back to the ticket.
Sidekick AI Actions in Teams
More than 70 AI actions exposed to technicians inside Microsoft Teams.
50+ Prebuilt RPA Workflows
Bot automations shipped with the product for repeatable service desk tasks.
MORE FROM CONNECTWISE
THE CONNECTWISE ECOSYSTEM
ConnectWise PSA is the record system the rest of the stack writes into — RMM alerts open tickets, CPQ quotes convert to agreements, WisePay collects the invoice and RPA bots fire from the ticket. ConnectWise Pro packages PSA, RMM, CPQ, RPA and ScreenConnect on one contract. Stackingo quotes either shape.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on ConnectWise PSA?
The floor discount on ConnectWise PSA via Stackingo is 10% off ConnectWise list — locked within the authorized ConnectWise partner programme, never an ad hoc markdown.
💡
Keep in mind: The renewal is where PSA budgets break: the published Master Agreement states at §13.2 that per-unit pricing during any renewal term will increase, so the exit clause matters as much as the first-year rate.
02
How much do ConnectWise PSA buyers save?
Most enterprises land around 25% off ConnectWise list on ConnectWise PSA, a figure set through the authorized reseller channel.
⚠️
Third-party benchmarking put ConnectWise PSA at $95 to $145 per user per month for 10 to 25 users, easing to $75 to $110 above 50 users — estimates, because ConnectWise publishes no list price.
03
Why buy ConnectWise PSA through Stackingo?
Buying ConnectWise PSA through Stackingo means one negotiated front at 10%+ off (typically 25%) and candid guidance on where ConnectWise deals quietly leak budget:
Renewal pricing is contractually written to increase
Licensed quantities cannot be decreased mid-term
The Asio migration has no published completion date
No published price makes benchmarking the only check
Standard support is weekday business hours only
Review scores sit below the acquired product lines
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement ConnectWise PSA?
More than licensing. Stackingo sells ConnectWise PSA and can stand it up end to end — configuring Service Ticketing and Dispatch, Agreement and Contract Billing, Time and Expense Capture, Project and Procurement Tracking, Sidekick AI Actions in Teams, and 50+ Prebuilt RPA Workflows.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is ConnectWise PSA and who is it for?
Built by ConnectWise, the Tampa vendor founded in 1982, whose platform carries 7,000+ partners on Asio, across roughly three million endpoints.
Best fit · Managed Providers
Best fit · Ticket-to-Invoice
Typically replaces · Manual Billing
🎯
Managed Providers — MSPs running contracts, tickets and invoicing every day
Ticket-to-Invoice — billable time captured against every service contract
Typically replaces Manual Billing for service teams retiring spreadsheet time capture and invoicing
GET YOUR CUSTOM QUOTE
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GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 25% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
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