DCIM PLATFORM · DEVICE42
DEVICE42 DCIM
by Freshworks · Authorized via Stackingo
DCIM + CMDB + ITAM
60+ countries
KNOW EVERY RACK. AND EVERY CABLE.
Rack elevations, patch-panel cable runs, power draw and spare parts documented in one platform — with DCIM, CMDB and ITAM sharing a single discovered data set.
Stackingo gets you further.
Rack elevations + floor plans
Spare parts management
Patch panel cable management
Capacity and headroom planning
Power and environmental data
Auto-generated documentation
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
45%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
First rack audit is the real project
Discovery finds the logical device; it cannot see which U it occupies. Expect a physical audit per site before elevations are trustworthy.
04
Device count includes network and power kit
Switches, PDUs and appliances count toward the device-based subscription, not just servers. Scope the full rack, not just compute.
02
Power data needs SNMP-capable PDUs
Live power draw depends on intelligent PDUs and environmental sensors. Basic power strips give you no telemetry to visualise.
05
Edge and colo sites need their own audit
Each additional site repeats the physical audit cycle. Multi-site rollouts run sequentially, not in parallel.
03
Cable documentation starts manual
Structured cabling and patch panel runs are entered, not discovered. The payoff is real, but budget the initial data-entry effort honestly.
06
DCIM is a use case, not a separate SKU
DCIM runs on the same subscription as ITAM and the rest. You are licensing devices, not buying a standalone DCIM product.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2026
NOT FEATURED
FORRESTER'S WAVE
Enterprise Service Management · Q2 24
NOT FEATURED
ABOUT DEVICE42
DCIM, CMDB AND ITAM ON ONE DISCOVERED DATA SET.
Device42, a Freshworks company, documents the physical layer as thoroughly as the logical one — rack elevations, cable runs, power draw and spare parts, all tied to the same discovered asset records.
Device42 DCIM maps server room layouts, rack elevations, patch panels, cable runs and power distribution against live discovery data — so the physical documentation stops drifting from reality the moment someone racks a server without updating the diagram.
Because DCIM, CMDB and ITAM share one data set, a discovered server appears in the rack diagram, the asset register and the dependency map at once. Customers including Imperial College London and HBC run it across colocation, on-premises and edge sites, cloud-hosted or fully on-premises.
BEST FOR
Data Centre Ops
Colo, on-prem and edge sites needing rack truth
STRONG FIT
Capacity Planning
Rack, power and cooling headroom in one view
REPLACES
Visio/Excel DCIM
Retire hand-drawn rack diagrams and cable sheets
Key Capabilities
INCLUDED IN ALL PLANS
Rack & Room Visualisation
Scaled elevations and floor plans; needs accurate initial rack audit.
Patch Panel & Cable Management
Documents structured cabling end to end; entry is manual at first.
Power & Environmental Data
Draws from PDUs and sensors; depends on SNMP-capable hardware.
Spare Parts & Supply Management
Tracks spares by location and part; needs procurement data loaded.
Capacity & Headroom Planning
Rack unit, power and port headroom by row, cabinet and site.
Auto-Generated DC Documentation
Diagrams and reports rebuild from discovery, not manual redraws.
MORE FROM FRESHWORKS
THE FRESHWORKS ECOSYSTEM.
Device42 DCIM shares one discovery engine with the ITAM, IT Operations, ITSM, Compliance, Migration and Sustainability use cases — all on a single device-based subscription. Bundle Device42 with Freshservice or other Freshworks products on one Stackingo agreement and unlock cross-product partner pricing.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What's the minimum discount on Device42 DCIM through Stackingo?
At minimum, Stackingo prices Device42 DCIM 10% under Freshworks's list rate, within the bounds of Freshworks's authorized discount programme.
💡
Keep in mind: Device42 discovers the logical device but not the rack unit it occupies, so a physical audit per site sits between go-live and trustworthy rack elevations.
02
How much comes off Device42 DCIM list price?
On average, buyers save up to 55% versus Freshworks direct list pricing, structured within the authorized reseller programme rather than ad hoc markdowns.
⚠️
Device42 prices on device count, and that count includes switches, PDUs and appliances — not just servers. Scoping the full rack rather than compute alone avoids a 15-25% surprise at renewal.
03
Why buy Device42 DCIM through Stackingo?
Beyond the 10%-to-55% discount, Stackingo's value on Device42 DCIM is commercial clarity — flagging the traps that inflate Device42 bills:
Device count includes network and power kit, not just servers
Physical rack audit is a services line, not a licence line
Power telemetry requires SNMP-capable PDUs and sensors
Cable documentation is entered manually before it pays back
Multi-site rollout repeats the audit cycle per location
All seven use cases sit on one subscription
✓
You submit one RFQ across every product and quantity, get a single comparable quote, and gain renewal defence so you never auto-renew at list.
04
Can Stackingo also implement Device42 DCIM?
More than licensing. Stackingo sells Device42 DCIM and can stand it up end to end — spanning Rack & Room Visualisation, Patch Panel & Cable Management, Power & Environmental Data, Spare Parts & Supply Management, Capacity & Headroom Planning, and Auto-Generated DC Documentation.
🛠️
Stackingo will deliver in-house, orchestrate a certified partner, or benchmark independent quotes for you, so the licence and the rollout sit side by side on one proposal.
05
What is Device42 DCIM and who is it best for?
Integrated DCIM, CMDB, ITAM and reporting in a single platform from a Freshworks company, cloud or on-premises.
Best fit · Data Centre Operations
Best fit · Multi-Site and Colocation Estates
Typically replaces · Visio and Excel Rack Diagrams
🎯
Data Centre Operations — teams managing racks, cabling and power across sites.
Multi-Site and Colocation Estates — on-premises, colo and edge locations under one register.
Typically replaces Visio and Excel Rack Diagrams for teams retiring hand-drawn elevations and cable sheets.
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 45% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
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