HYBRID IT ASSET DISCOVERY · DEVICE42
DEVICE42 ITAM
by Freshworks · Authorized via Stackingo
AGENTLESS DISCOVERY
60+ countries
FIND EVERY ASSET. WITHOUT AN AGENT.
Agentless discovery of every hardware, software and cloud asset from mainframe to container — with licence counts reconciled against what you actually purchased.
Stackingo gets you further.
Agentless credentialed discovery
Cloud + on-prem inventory
Software licence reconciliation
Continuously updated CMDB
Hardware lifecycle tracking
30+ integrations · REST API
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
45%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Device count is the only pricing lever
Device42 licenses on an annual subscription by device count. Decommissioned and duplicate CIs still count until cleaned, so scope the estate before quoting.
04
The seven use cases are one licence
ITAM, DCIM, ITOM, ITSM, compliance, migration and sustainability run on the same subscription. You are scoping devices, not buying seven products.
02
Discovery depth depends on credentials
Agentless scanning needs working credentials per platform. Locked-down or legacy segments return shallow records until access is properly granted.
05
CMDB accuracy tracks scan frequency
A weekly scan cadence means a week-old CMDB. Fast-moving cloud estates need tighter scheduling, which adds load on discovery infrastructure.
03
Licence reconciliation needs purchase data
Software compliance only works once entitlement records are imported. Without procurement data it shows what is installed, not what is over-licensed.
06
Freshworks ownership changed the roadmap
Device42 is now a Freshworks subsidiary. Confirm support terms and Freshservice integration commitments in writing at contract stage.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2026
NOT FEATURED
FORRESTER'S WAVE
Enterprise Service Management Platforms · Q4 25
NOT FEATURED
ABOUT DEVICE42
AGENTLESS DISCOVERY FROM MAINFRAME TO CLOUD CONTAINER.
Device42, a Freshworks company, builds agentless discovery and dependency mapping for hybrid estates — inventorying hardware, software, cloud and legacy systems without deploying a single endpoint agent.
Device42 ITAM inventories servers, network gear, storage, software licences and cloud resources into one continuously updated CMDB — so the asset register underneath your ITSM, audit and renewal decisions reflects what is actually running, not what someone last typed into a spreadsheet.
Discovery runs credentialed and agentless across Windows, Linux, mainframe, hypervisor and cloud, then reconciles installed software against purchased entitlements to surface over- and under-licensing. Deployment is cloud or on-premises, licensed as an annual subscription based on device count.
BEST FOR
Hybrid Estates
Mixed on-prem, cloud and legacy infrastructure
STRONG FIT
Asset Truth Source
One inventory feeding ITSM, audit and finance
REPLACES
Spreadsheet ITAM
Retire manual inventories and agent-only tools
Key Capabilities
INCLUDED IN ALL PLANS
Agentless Credentialed Discovery
Scans Windows, Linux, mainframe, hypervisor and cloud; needs credentials.
Software Licence Reconciliation
Compares installed software against purchased counts; surfaces over-buy.
Hardware Lifecycle & Warranty
Tracks purchase, warranty and end-of-life dates; needs procurement import.
Continuously Updated CMDB
CI records refresh on each scan; accuracy tracks scan frequency and scope.
Cloud Resource Inventory
AWS and Azure resources inventoried alongside on-premises assets.
30+ ITSM & Automation Integrations
ServiceNow, Freshservice, Jira, Splunk, Ansible; open REST API beyond.
MORE FROM FRESHWORKS
THE FRESHWORKS ECOSYSTEM.
Device42 ITAM shares one discovery engine with the DCIM, IT Operations, ITSM, Compliance, Migration and Sustainability use cases — all on a single device-based subscription. Bundle Device42 with Freshservice or other Freshworks products on one Stackingo agreement and unlock cross-product partner pricing.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What's the minimum discount on Device42 ITAM through Stackingo?
At minimum, Stackingo prices Device42 ITAM 10% under Freshworks's list rate, within the bounds of Freshworks's authorized discount programme.
💡
Keep in mind: Device42 licenses by device count, so the number that moves your price is the size of the discovered estate — not how many of the seven use cases you switch on.
02
How much comes off Device42 ITAM list price?
On average, buyers save up to 55% versus Freshworks direct list pricing, structured within the authorized reseller programme rather than ad hoc markdowns.
⚠️
Device42 prices on device count, not per user or per module. Stale CIs, decommissioned kit and duplicates all count until reconciled — cleaning the estate before the quote typically removes 10-20% of billable devices.
03
Why buy Device42 ITAM through Stackingo?
Beyond the 10%-to-55% discount, Stackingo's value on Device42 ITAM is commercial clarity — flagging the traps that inflate Device42 bills:
Device count is the only lever that moves the price
Stale CIs inflate the count until they are reconciled
Credential coverage decides how deep discovery actually goes
All seven use cases sit on one subscription
Multi-year terms unlock meaningful additional savings
Freshworks ownership changes support and roadmap terms
✓
You submit one RFQ across every product and quantity, get a single comparable quote, and gain renewal defence so you never auto-renew at list.
04
Can Stackingo also implement Device42 ITAM?
More than licensing. Stackingo sells Device42 ITAM and can stand it up end to end — spanning Agentless Credentialed Discovery, Software Licence Reconciliation, Hardware Lifecycle & Warranty, Continuously Updated CMDB, Cloud Resource Inventory, and 30+ ITSM & Automation Integrations.
🛠️
Stackingo will deliver in-house, orchestrate a certified partner, or benchmark independent quotes for you, so the licence and the rollout sit side by side on one proposal.
05
What is Device42 ITAM and who is it best for?
Agentless discovery and dependency mapping for hybrid IT from a Freshworks company, deployed cloud or on-premises.
Best fit · Hybrid IT Estates
Best fit · Asset & Licence Governance
Typically replaces · Spreadsheet Asset Registers
🎯
Hybrid IT Estates — mixed on-premises, cloud and legacy infrastructure.
Asset & Licence Governance — teams reconciling installed software against entitlements.
Typically replaces Spreadsheet Asset Registers for teams retiring manual inventories and agent-only tools.
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 45% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
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