XURRENT INCIDENT OPS · XURRENT
XURRENT IMR
by Xurrent · Authorized via Stackingo
150+ INTEGRATIONS
400+ organizations
THE PAGE THAT REACHES THE RIGHT ENGINEER. SAVE UP TO 30%.
Xurrent IMR is Zenduty, acquired in February 2025 and rebranded — alerting by email, phone, SMS, Slack and Teams, on-call schedules, escalation policies, war rooms and automated postmortems, priced publicly from $5 per user per month on annual billing.
Stackingo gets you further.
Email, phone, SMS and chat paging
War rooms and postmortems
On-call rotas and escalation
150+ tool integrations
AI alert correlation
Published per-user pricing
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
30%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Growth is already in every ITSM tier
IMR Growth is included with Xurrent ITSM Starter, Corporate and Enterprise. Buying Growth seats alongside ITSM pays for the same thing twice.
04
The review history still sits under Zenduty
G2 ratings for IMR live on the Zenduty listing and the mobile app still reads formerly Zenduty. Search both names when you reference-check.
02
Status Pages is a $10,000 a year add-on
At IMR Growth, status pages cost ten thousand dollars a year on top. Starter excludes them outright and only Enterprise includes them in plan.
05
Vendor and reviewers disagree on tiers
Xurrent lists postmortems in every IMR tier while G2 reviewers report postmortem and SLA depth held back for higher plans. Confirm against your plan.
03
Starter stops at five users and one team
Starter allows 5 users, 1 team and 5 integrations, with SMS and calls capped at 100 a month in the US, Canada and India and 25 elsewhere.
06
Growth caps teams as well as seats
Growth allows 50 users, 5 teams and 25 integrations. Multi-team engineering organisations usually hit the team cap before the user cap.
GARTNER MAGIC QUADRANT
Not evaluated · Gartner MQ
G2 4.5 across 193 reviews — IMR
NOT FEATURED
FORRESTER'S WAVE
Not evaluated · Forrester Wave
NOT FEATURED
ABOUT XURRENT IMR
PUBLISHED PRICING, PUBLISHED LIMITS, AN ON-CALL ROTA THAT HOLDS.
Xurrent IMR is Zenduty under a new name: Xurrent acquired it on 27 February 2025 and now ships it as Incident Management and Response. The iOS app is still titled Xurrent IMR, formerly Zenduty.
Xurrent IMR delivers alerting across email, phone, SMS, Slack and Teams, on-call scheduling, escalation policies, war rooms, service dependency mapping and automated postmortems with AI alert correlation that Xurrent claims cuts noise by 80%, across more than 150 tool integrations including Datadog, Jira and Slack.
IMR is the one Xurrent line with a fully published price book: Starter at $6 per user monthly or $5 billed annually, Growth at $16 or $14, Enterprise on quote, with a 14-day trial and no card required. Every tier lists alert correlation, playbooks, postmortems and dependency mapping.
BEST FOR
On-Call Eng Teams
Engineering rotas carrying production paging duty
STRONG FIT
Alert Noise Control
Correlation that groups alerts before anyone pages
REPLACES
PagerDuty
Swap PagerDuty or Opsgenie for published pricing
Key Capabilities
INCLUDED IN ALL PLANS
Multi-Channel Alerting
Email, phone, SMS, Slack and Teams paging against one escalation policy.
On-Call Scheduling and Handover
Rotas, overrides and handovers so a page reaches whoever is genuinely on duty.
AI Alert Correlation and Grouping
Related alerts grouped into one incident; Xurrent claims 80% noise reduction.
War Rooms and Response
One co-ordination space per incident, with the timeline captured as it runs.
Automated Postmortems
Timelines and actions drafted from the incident record rather than from memory.
Service Dependency Mapping
Alerts land against the service affected, not just the host that emitted.
MORE FROM XURRENT
THE XURRENT ECOSYSTEM
IMR Growth is included in all three Xurrent ITSM tiers, so an ITSM customer should check what is already held before buying seats a second time. Status Pages sits underneath IMR and is priced there. Stackingo maps your ITSM tier against the IMR price book so the overlap is paid for once.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on Xurrent IMR?
The floor discount on Xurrent IMR via Stackingo is 10% off Xurrent list — locked within the authorized Xurrent partner programme, never an ad hoc markdown.
💡
Keep in mind: IMR Growth is already included in all three Xurrent ITSM tiers, so check what your ITSM subscription carries before buying a single IMR seat on the separate price book.
02
How much do Xurrent IMR buyers save?
Most enterprises land around 30% off Xurrent list on Xurrent IMR, a figure set through the authorized reseller channel.
⚠️
IMR is priced publicly at $5 per user per month on annual billing at Starter and $14 at Growth, with status pages a separate $10,000 a year add-on until Enterprise.
03
Why buy Xurrent IMR through Stackingo?
Buying Xurrent IMR through Stackingo means one negotiated front at 10%+ off (typically 30%) and candid guidance on where Xurrent deals quietly leak budget:
IMR Growth is included in all three Xurrent ITSM tiers
Status pages cost $10,000 a year on top at IMR Growth
Starter limits are 5 users, 1 team and 5 integrations
Growth limits are 50 users, 5 teams and 25 integrations
G2 reviews still sit on the original Zenduty listing
Tier contents are disputed between vendor and reviewers
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement Xurrent IMR?
More than licensing. Stackingo sells Xurrent IMR and can stand it up end to end — configuring Multi-Channel Alerting, On-Call Scheduling and Handover, AI Alert Correlation and Grouping, War Rooms and Response, Automated Postmortems, and Service Dependency Mapping.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is Xurrent IMR and who is it for?
Built by Xurrent, which acquired Zenduty in February 2025 and now ships it as Incident Management and Response.
Best fit · On-Call Eng Teams
Best fit · Alert Noise Control
Typically replaces · PagerDuty
🎯
On-Call Engineering — rotas that carry production paging duty around the clock
Alert Noise Control — correlation that groups alerts before anyone pages
Typically replaces PagerDuty for engineering teams swapping PagerDuty or Opsgenie for published pricing
GET YOUR CUSTOM QUOTE
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GET A QUOTE IN 1 DAY.
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Quote returned in 1 business day
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