XURRENT ITSM CORE · XURRENT
XURRENT ITSM
by Xurrent · Authorized via Stackingo
GARTNER MQ 2026
400+ organizations
ONE SERVICE RECORD, EVERY SUPPLIER. SAVE UP TO 30%.
The former 4me platform, renamed Xurrent in September 2024 — incident, problem, change, request, knowledge and service level management, with Account Trusts letting each supplier and customer keep its own account while work crosses the boundary.
Stackingo gets you further.
Incident, problem and change
Knowledge and self-service portal
Request catalogue and approvals
ESM breadth set by tier
Account Trusts for SIAM
ISO 27001, ISO 27018, SOC 2
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
30%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
A Platform User is a requester, not an agent
Xurrent defines a Platform User as an end user who submits requests. Per-seat comparisons against per-agent tools mean nothing until that is pinned down.
04
ESM breadth is a tier, not a second purchase
Starter is ITSM only, Corporate adds limited ESM, Enterprise unlimited. The second department is a tier upgrade, not a new product.
02
Xurrent publishes no ITSM list price
Pricing is described as tailored to each customer. The $5 figure visible on Capterra is IMR Starter annual, not an ITSM seat rate of any kind.
05
BYOK and 24/7 escalation are top tier only
Bring-your-own-key, a named CSM, unlimited integrations and 24/7 escalation all sit in Enterprise. Security policy tends to set the tier here.
03
Tier sizes are 10, 50 and 100 users
Starter, Corporate and Enterprise are each sized in Platform Users. Whether those numbers are minimums or allocations is nowhere stated publicly.
06
Integration counts stay capped by tier
Templated integrations run 1 at Starter, 3 at Corporate and unlimited at Enterprise, even though the iPaaS layer ships in every subscription.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2026
Gartner Niche Player — ITSM Platforms 2026
NICHE PLAYER
FORRESTER'S WAVE
Not evaluated · Forrester Wave
NOT FEATURED
ABOUT XURRENT ITSM
ITIL PRACTICE DEPTH, FEDERATED ACROSS EVERY SERVICE PROVIDER.
Xurrent ITSM is the company's core licensed product and the direct descendant of 4me: founded in 2010 as ITRP, renamed 4me in January 2018, then Xurrent in September 2024, on one continuous engine throughout.
Xurrent ITSM delivers incident, problem, change and release, request fulfilment, knowledge management and service level management on a single platform, with enterprise service management for non-IT teams gated by subscription tier inside the same licence rather than sold as a second product.
Security posture is the most fully documented part of the story: ISO 27001:2022 and ISO 27018 certification, SOC 2 Type II, a German C5 attestation, customer-selected data residency, TLS 1.3 in transit and encryption at rest. Xurrent describes itself as an ITIL accredited tool vendor across 19 practices.
BEST FOR
Multi-Sourced IT
Enterprises running IT across several suppliers
STRONG FIT
SIAM Operations
Federated tickets without a shared supplier tenant
REPLACES
ServiceNow ITSM
Leave enterprise ITSM without losing ITIL depth
Key Capabilities
INCLUDED IN ALL PLANS
Incident and Problem Practices
Intake, classification, major incident handling and root cause on one record.
Change and Release Enablement
Risk-assessed approvals and release windows tied to the configuration model.
Request Fulfilment and Catalogue
A published catalogue with automated tasks, approvals and running SLA clocks.
Account Trusts for SIAM
Each supplier and customer keeps its own account while work crosses between.
Knowledge and Self-Service
Articles surfaced in the portal so requesters resolve before raising a ticket.
Tier-Gated ESM Scope
Non-IT teams run on the same licence, with breadth set by the subscription tier.
MORE FROM XURRENT
THE XURRENT ECOSYSTEM
Xurrent ITSM is the licence everything else hangs off. IMR Growth is included in all three ITSM tiers, Status Pages sits underneath IMR, and the in-house iPaaS layer ships with every subscription. Stackingo can quote the ITSM tier and the separate IMR price book on a single agreement.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on Xurrent ITSM?
The floor discount on Xurrent ITSM via Stackingo is 10% off Xurrent list — locked within the authorized Xurrent partner programme, never an ad hoc markdown.
💡
Keep in mind: The seat definition decides everything here: a Platform User is an end user who submits requests, not an agent, so no quote is comparable with a per-agent competitor until both sides are normalised.
02
How much do Xurrent ITSM buyers save?
Most enterprises land around 30% off Xurrent list on Xurrent ITSM, a figure set through the authorized reseller channel.
⚠️
Xurrent publishes no list price for ITSM and sizes its tiers at 10, 50 and 100 Platform Users. The $5 seen on Capterra is IMR Starter annual, not an ITSM rate.
03
Why buy Xurrent ITSM through Stackingo?
Buying Xurrent ITSM through Stackingo means one negotiated front at 10%+ off (typically 30%) and candid guidance on where Xurrent deals quietly leak budget:
Platform User means requester, not agent, in Xurrent licensing
No published price makes an independent benchmark the only check
Tier user counts of 10, 50 and 100 are never explained publicly
ESM breadth is a tier upgrade rather than a second product
BYOK and 24/7 escalation exist only in the Enterprise tier
Integration caps run 1, 3 and unlimited despite included iPaaS
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement Xurrent ITSM?
More than licensing. Stackingo sells Xurrent ITSM and can stand it up end to end — configuring Incident and Problem Practices, Change and Release Enablement, Request Fulfilment and Catalogue, Account Trusts for SIAM, Knowledge and Self-Service, and Tier-Gated ESM Scope.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is Xurrent ITSM and who is it for?
Built by Xurrent, the renamed 4me, placed as a Niche Player in the 2026 Gartner Magic Quadrant for ITSM Platforms, published in July 2026.
Best fit · Multi-Sourced IT
Best fit · SIAM Operations
Typically replaces · ServiceNow ITSM
🎯
Multi-Sourced IT — enterprises running IT across several suppliers at once
SIAM Operations — federated tickets without a shared supplier tenant
Typically replaces ServiceNow ITSM for IT teams leaving enterprise ITSM without giving up ITIL depth
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 30% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
Add other vendors to the same RFQ for free