REMOTE DESKTOP & MONITORING · NETSUPPORT LTD
247CONNECT
by NetSupport · Authorized via Stackingo
36 YEARS IN MARKET
22M+ companies
REMOTE ACCESS WITHOUT THE RMM OVERHEAD. SAVE UP TO 20%.
Cloud-hosted remote desktop and background device management for MSPs and SME IT teams. Zero Trust security baked in — no infrastructure, no per-session fees.
Stackingo gets you further.
Unlimited concurrent operators
Background tools — no screen disruption
Zero Trust / AES-256 + 2FA
Windows · macOS · Android · iOS
Unattended & on-demand access
ServiceNow session integration
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
47%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Connections are per operator, not team-wide
5 device connections per operator, not team-pooled. High-volume MSPs should map technician headcount before assuming unlimited throughput.
04
Optimised for SME/MSP scale — not enterprise
247Connect favors lightweight rollout, not centralized orchestration. Ents w/ 10k+ endpoints or multi-tenant SSO may hit licensing limits.
02
Unattended access needs pre-deployed agents
Off-hours maintenance needs the device agent deployed & persisted. Strict lockdown/GPO/AV setups should validate agent feasibility first.
05
Pricing entry hides per-operator cost
Cost scales with operator seats. MSPs onboarding multiple techs should model total seats at signature, not pilot headcount, to avoid surprise.
03
ServiceNow is a session-tracker, not ITSM bridge
Native ServiceNow links sessions to tickets but doesn't automate the ticket lifecycle (create, resolve, escalate); needs custom middleware.
06
iOS & Android: remote view only — not unattended
Mobile access spans platforms but lacks depth: bg processes, PowerShell, file transfer skew Windows/macOS; mobile mgmt < desktop.
GARTNER MAGIC QUADRANT
Digital Employee Experience Management · 2025
NOT FEATURED
FORRESTER'S WAVE
Unified Endpoint Management · Q4 23
NOT FEATURED
ABOUT NETSUPPORT LTD
REMOTE SUPPORT INFRASTRUCTURE BUILT OVER THREE DECADES — NOT BOLTED ON.
NetSupport Ltd, a UK developer with 30+ years in remote access, IT management, and classroom tech, offers remote control, asset management, and digital learning. 247Connect is its cloud-native, MSP arm.
247Connect was a deliberate departure from bloated RMM platforms. NetSupport stripped the toolset to its operational core — secure remote access, background maintenance, and live device visibility — rebuilt as a cloud-hosted product deployable in under an hour.
The Zero Trust security model is not a marketing overlay — it reflects NetSupport's long-standing product philosophy of building access controls into the session protocol layer itself, rather than relying on perimeter-level network security as a compensating control.
BEST FOR
MSP & SME IT Teams
2–50 techs for distributed SME clients; live in hrs
STRONG FIT
Ad-Hoc/ Unattended
Mix scheduled maint + reactive helpdesk; switch access
REPLACES
RMM Platforms
Exit complex RMM (ConnectWise, Kaseya); cost, bloat
Key Capabilities
INCLUDED IN ALL PLANS
Dual-Mode Session Architecture
Two separate access modes—persistent agents and session codes—routed transparently.
Background Maintenance Without Screen Interruption
Runs PowerShell, Task Manager, file transfers in a background channel off the screen.
Zero Trust Session Enforcement
AES-256 transport, 2FA login, mutual-endpoint handshake; no network trust fallback.
Flat Operator Licensing With Per-Operator Connection Lanes
All registered operators stay active at once, each with up to 5 device connections.
Live Hardware Inventory Without Agent Polling Overhead
Operator console shows CPU, RAM, storage, OS for managed devices; no discovery.
ServiceNow Session Contextualisation
Remote sessions link to ServiceNow tickets, writing session context; no state change.
MORE FROM NETSUPPORT LTD
THE NETSUPPORT PRODUCT FAMILY.
247Connect sits alongside NetSupport Manager (on-premise remote control), NetSupport DNA (IT asset management), and NetSupport Notify (mass alerting) within the broader NetSupport portfolio. Organisations with hybrid on-premise and cloud environments can bundle NetSupport products on a single Stackingo agreement for unified procurement and partner pricing.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
How low does 247Connect pricing start with Stackingo?
The floor discount on 247Connect via Stackingo is 10% off 247Connect list — locked within the authorized 247Connect partner programme, never an ad hoc markdown.
💡
One detail that shapes the number: Mobile platform support is cross-platform in access scope but functionally asymmetric.
02
What's the average saving on 247Connect through Stackingo?
Realistic savings on 247Connect run up to 20% below 247Connect direct, all within authorized programme limits.
⚠️
The 5 simultaneous device connections ceiling applies per individual operator — not pooled across the team. High-volume MSP environments with burst-heavy incident queues must map technician headcount carefully before assuming unlimited throughput at team level.
03
What makes Stackingo the smarter route for 247Connect?
Going through Stackingo for 247Connect locks in 10%+ savings (around 20%) and surfaces the fine print buyers miss:
Concurrent connections are operator-scoped, not team-wide.
Unattended access depends on pre-deployed managed device agents.
ServiceNow integration is a session-tracker, not a full ITSM bridge.
Platform is optimised for SME/MSP scale.
Pricing entry point hides per-operator cost accumulation.
iOS and Android support covers remote view, not full unattended management.
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo implement 247Connect, not just licence it?
Either way. Stackingo can simply licence 247Connect, or take it all the way through deployment — spanning Dual-Mode Session Architecture, Background Maintenance Without Screen Interruption, Zero Trust Session Enforcement, Flat Operator Licensing With Per-Operator Connection Lanes, Live Hardware Inventory Without Agent Polling Overhead, and ServiceNow Session Contextualisation.
🛠️
Whether Stackingo implements it, manages a certified partner, or simply helps you compare third-party quotes, services and licence stay on a single comparable proposal.
05
Who gets the most value from 247Connect?
NetSupport Ltd is a UK-based software developer with over 30 years of experience building remote access, IT management, classroom technology tools.
Best fit · MSP & SME IT Teams
Best fit · Ad-Hoc & Unattended Remote Support
Typically replaces · Heavyweight RMM Platforms
🎯
MSP & SME IT Teams — 2–50 technicians supporting distributed SME clients.
Ad-Hoc & Unattended Remote Support — Environments mixing scheduled maintenance windows
Typically replaces Heavyweight RMM Platforms for teams exiting complex RMM tools
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Up to 20% below list pricing
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