AR REMOTE ASSISTANCE · ZOHO
ZOHO LENS
by Zoho · Authorized via Stackingo
G2 HIGH PERFORMER 2026
1M+ companies
RESOLVE FIELD ISSUES FASTER. NO DISPATCH REQUIRED.
Cloud-based AR remote assistance that puts expert eyes on any physical problem — through a smartphone camera or smart glasses — without a site visit.
Stackingo gets you further.
AR live streaming + annotation
Mobile SDK for custom apps
Hands-free smart glass support
Multi-participant expert sessions
Session recording + audit trail
QR/barcode scanning in-session
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
15%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Pricing is per-technician, not per-session
Zoho Lens charges by technician seat, not session volume. Orgs with many occasional experts may overpay without careful seat planning.
04
Rebranding requires Professional plan activation
White-label portal URLs, custom email domains, and branded session invites are Pro-only—don't size customer-facing rollouts on Standard.
02
Mobile SDK is a Professional-tier gate
The Mobile SDK — letting customers join sessions in your branded app — is Pro-only. Standard customers must download the Zoho Lens app.
05
Session recording storage is cloud-only
Recordings stay in Zoho's cloud, no native on-prem storage. Regulated industries needing local residency for session footage must evaluate this first.
03
Smart glass compatibility is hardware-dependent
Lens supports only Epson, Vuzix, RealWear. Unsupported glasses risk a stranded asset — check compatibility matrix before procurement.
06
Zoho One inclusion changes the cost calculus
Lens is bundled in Zoho One. Orgs on Zoho One should check if Lens is already licensed before a standalone purchase negotiation.
GARTNER MAGIC QUADRANT
Low-Code Application · 2023
Recognised Leader — Trusted Consistently
CHALLENGER
FORRESTER'S WAVE
Low-Code Platform · Q4 21
Strong Performer — high growth trajectory
STRONG PERFORMER
ABOUT ZOHO
ENTERPRISE SOFTWARE BUILT WITHOUT VENTURE CAPITAL PRESSURE.
Privately held and profitable for over two decades, Zoho Corporation builds integrated business software used by 100 million+ users across 150+ countries — free of external investor constraints.
Zoho's 45+ products span CRM, service desk, field service, finance, HR, and collaboration — all on one unified account with shared identity and cross-product data flows.
Zoho Lens sits within this ecosystem as its physical-world layer — extending digital service workflows into real environments through AR-guided support, turning any smartphone or smart glass into a remote expert's eyes.
BEST FOR
Field Svc&Maint.
Asset-heavy infra; expert dispatch costly, delay costs
STRONG FIT
Ind. Field Service
Complex physical fixes; visual guidance over travel
REPLACES
On-Site Dispatch
Routing experts to every issue; AR keeps them at desks
Key Capabilities
INCLUDED IN ALL PLANS
AR Annotation Engine
Experts draw 2D/3D markers on live video; annotations stay spatially anchored.
Hands-Free Smart Glass Mode
Routes through Epson, Vuzix, RealWear devices hands-free; instructions overlay real.
Session Recording & Compliance Log
Sessions auto-record to cloud by admin policy for audit, review, training archives.
Mobile SDK Integration
Pro plan embeds session start in your branded iOS/Android app; users join, no Lens.
AR Measurement & Barcode Scanner
Remote experts measure objects on-screen, scan QR, barcode, OCR for instant parts.
Multi-Participant Expert Sessions
Many engineers join one live stream at once, converging on an incident; no switching.
MORE FROM ZOHO
THE ZOHO ECOSYSTEM.
Zoho Lens integrates natively with Zoho Desk, Zoho CRM, and Zoho SalesIQ — enabling AR sessions to be launched directly from tickets or contact records. Bundle multiple Zoho products on one Stackingo agreement for cross-product partner pricing.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
How low does Zoho Lens pricing start with Stackingo?
Every Zoho Lens quote from Stackingo opens at no less than 5% below Zoho list pricing, routed through Zoho's authorized reseller channel.
💡
Keep in mind: Lens is bundled within Zoho One subscriptions, so organizations already running Zoho One should confirm whether it is already licensed before starting a standalone purchase negotiation.
02
What is the typical discount achieved on Zoho Lens?
Zoho Lens buyers generally see up to 15% taken off Zoho's list pricing through Stackingo's authorized position.
⚠️
The Mobile SDK — which lets customers join sessions inside your own branded app — is restricted to the Professional plan. Standard-tier deployments require customers to download the Zoho Lens app directly.
03
What does Stackingo add when procuring Zoho Lens?
Stackingo gives you a single commercial front for Zoho Lens at a guaranteed minimum 5% (up to 15% on average), plus advisory on the cost traps that catch buyers:
Pricing is per-technician, not per-session
Mobile SDK is a Professional-tier gate
Smart glass compatibility is hardware-dependent
Rebranding requires Professional plan activation
Session recording storage is cloud-only
Zoho One inclusion changes the cost calculus
✓
You get a one-stop RFQ, a like-for-like quote your board can sign off, and renewal cover that stops silent list-price increases.
04
Who handles Zoho Lens deployment if I buy via Stackingo?
Both sides are covered. Stackingo licences Zoho Lens and can run the implementation — from AR Annotation Engine, Hands-Free Smart Glass Mode, Session Recording & Compliance Log, Mobile SDK Integration, AR Measurement & Barcode Scanner, and Multi-Participant Expert Sessions.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What problem does Zoho Lens solve, and for whom?
Privately held and profitable for over two decades, Zoho Corporation builds integrated business software used by more than 100 million users across 150+ countries
Best fit · Field Service & Maintenance Teams
Best fit · Industrial Field Service
Typically replaces · On-Site Dispatch Models
🎯
Field Service & Maintenance Teams — Operations running asset-heavy infrastructure
Industrial Field Service — Complex physical troubleshooting — machinery, wiring
Typically replaces On-Site Dispatch Models for teams routing experts physically to every hardware issue.
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 15% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
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