ALVAO SERVICE DESK · ALVAO
ALVAO SERVICE DESK
by ALVAO · Authorized via Stackingo
PINKVERIFY ITIL 4
1,000+ implementations
THE SERVICE DESK THAT LIVES IN MICROSOFT 365. SAVE UP TO 20%.
Ticketing, a service catalogue, incident, problem, change enablement and request management with a knowledge base and self-service portal — licensed per agent from $36 a month with a three-agent minimum, and wired into Outlook, Teams, Entra ID and Power BI.
Stackingo gets you further.
Per agent, minimum three
PinkVERIFY on 7 ITIL practices
$36 to $84 per agent monthly
Power BI reporting
Outlook and Teams integration
Cloud or on-premises install
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
20%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Microsoft integration starts at Standard
Outlook and Teams integration begins at $54 per agent, half again above the $36 Start tier. The reason to buy ALVAO is not in the entry tier.
04
PinkVERIFY covers a version nobody runs
The June 2022 certification names ALVAO 11 against seven ITIL 4 practices. The shipping version is 26, so the badge is older than the product.
02
Every AI feature sits in Enterprise
The AI assistant, knowledge base AI, content translation and the Microsoft Copilot connector are Enterprise-only at $84 per agent per month.
05
Some features live in the desktop app
Reviewers report functionality present in the Windows console but absent from the web interface, alongside gaps in the mobile app.
03
Minimum is three agents, billed annually
Three agents at $36 is $1,296 a year before VAT. Pricing is net of VAT and billed annually, so the first invoice covers a full year.
06
Reporting depth draws steady criticism
Custom form creation is described as complicated, reporting customisation as limited and dashboards as too basic, across both G2 and Capterra.
GARTNER MAGIC QUADRANT
Not evaluated · Gartner MQ
PinkVERIFY — 7 ITIL 4 practices
NOT FEATURED
FORRESTER'S WAVE
Not evaluated · Forrester Wave
NOT FEATURED
ABOUT ALVAO SERVICE DESK
ITIL PRACTICE, PUBLISHED PRICING, DEEP MICROSOFT 365 INTEGRATION.
ALVAO Service Desk is built by a Czech vendor founded in 1999 and still owned by its two founders, with no venture or private equity money behind it — around sixty staff, and a Microsoft Preferred Solution listing on AppSource.
ALVAO Service Desk delivers ticketing, a service catalogue, incident, problem, change enablement and request management, a knowledge base, approvals, an audit trail and a self-service portal with Power BI reporting, licensed per agent with a minimum of three, and deployable either on Azure or on your own Windows servers.
ALVAO holds ISO/IEC 27001, ISO 27017, ISO 27018, SOC 2 Type 2 and UK Cyber Essentials, and the product carries PinkVERIFY certification against seven ITIL 4 practices. Pricing is published in full at $36, $54, $63 and $84 per agent per month, net of VAT and billed annually.
BEST FOR
Microsoft 365 IT
IT teams already standardised on Microsoft tools
STRONG FIT
Agent-Based Desks
Small agent teams serving a much larger user base
REPLACES
Shared Mailboxes
Retire untracked IT inboxes and manual approvals
Key Capabilities
INCLUDED IN ALL PLANS
ITIL Practice Coverage
Incident, problem, change enablement and request management as shipped practices.
Service Catalogue and Approvals
A published catalogue with approval routing and a full audit trail per request.
Outlook and Teams Integration
Tickets raised and answered inside Outlook and Teams, from the Standard tier up.
Knowledge Base and Portal
A self-service front door backed by knowledge articles for common requests.
Power BI Reporting
Desk data reported through Power BI rather than a fixed built-in dashboard.
Cloud or On-Premises Install
Azure in the US, EU or UK, or a documented IIS and SQL Server deployment.
MORE FROM ALVAO
THE ALVAO ECOSYSTEM
ALVAO ships exactly two products: this one, licensed per agent, and ALVAO Asset Management, licensed per computer. ALVAO ITSM is simply the name for buying both together, and the package discount is the one figure ALVAO never publishes. Stackingo prices the pair explicitly rather than as a single bundled line.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on ALVAO Service Desk?
The floor discount on ALVAO Service Desk via Stackingo is 10% off ALVAO list — locked within the authorized ALVAO partner programme, never an ad hoc markdown.
💡
Keep in mind: The Microsoft integration that justifies shortlisting ALVAO starts at the Standard tier, and every AI feature including the Copilot connector is Enterprise-only, so the integration list picks the tier, not the seat count.
02
How much do ALVAO Service Desk buyers save?
Most enterprises land around 20% off ALVAO list on ALVAO Service Desk, a figure set through the authorized reseller channel.
⚠️
ALVAO publishes its full price list: $36, $54, $63 and $84 per agent per month, net of VAT and billed annually, with a three-agent minimum — $1,296 a year at entry level.
03
Why buy ALVAO Service Desk through Stackingo?
Buying ALVAO Service Desk through Stackingo means one negotiated front at 10%+ off (typically 20%) and candid guidance on where ALVAO deals quietly leak budget:
Outlook and Teams integration starts at Standard, not at Start
Every AI feature including Copilot is Enterprise tier only
Three-agent minimum makes $1,296 a year the entry point
PinkVERIFY 2022 certifies ALVAO 11 while version 26 ships
The desktop console still holds features the web app does not
Custom forms draw the most consistent reviewer criticism
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That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement ALVAO Service Desk?
More than licensing. Stackingo sells ALVAO Service Desk and can stand it up end to end — configuring ITIL Practice Coverage, Service Catalogue and Approvals, Outlook and Teams Integration, Knowledge Base and Portal, Power BI Reporting, and Cloud or On-Premises Install.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is ALVAO Service Desk and who is it for?
Built by ALVAO, a founder-owned Czech vendor operating since 1999, certified to ISO 27001, SOC 2 Type 2 and PinkVERIFY.
Best fit · Microsoft 365 IT
Best fit · Agent-Based Desks
Typically replaces · Shared Mailboxes
🎯
Microsoft 365 IT — teams already standardised on Microsoft tooling
Agent-Based Desks — small agent teams serving a much larger user base
Typically replaces Shared Mailboxes for IT teams retiring untracked inboxes and manual approval chains
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