ESM & ITFM PLATFORM · SERVICEWARE
SERVICEWARE
by Serviceware · Authorized via Stackingo
FORRESTER LEADER 2026
1,100+ customers
ONE GERMAN PLATFORM VENDOR. SAVE UP TO 25%.
Serviceware SE is a Frankfurt-listed German software vendor with 1,100+ customers, a Forrester Wave Leader placement in IT Financial Management and a Strong Performer rating in Enterprise Service Management. Start here, then go to the module you need.
Stackingo gets you further.
Six-module platform portfolio
1,100+ enterprise customers
Forrester ITFM Wave Leader
German and EU hosting only
Forrester ESM Strong Performer
Frankfurt Prime Standard listed
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
25%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Four product names, one licence
ITSM, ESM, HRSM and CSM are configurations of a single platform licence. Buying them as separate line items is how budgets get inflated.
04
Editions gate more than they appear to
Knowledge sits at Professional, the AI chatbot at Enterprise. Most business cases quietly require the top tier.
02
ITFM and FSM are genuinely separate
Different codebases, different buyers, different pricing. These are the two lines that justify their own negotiation.
05
Multi-year commitment is the norm
Contract liabilities run up to 60 months and backlog exceeds annual revenue. Negotiate the term, not just the rate.
03
No list price is published anywhere
Serviceware publishes neither price nor licensing unit for any edition, which makes independent benchmarking the only real check.
06
Delivery capacity is Germany-weighted
353 of 444 staff are in Germany against 1,100+ customers. Outside DACH, partner availability sets your timeline.
GARTNER MAGIC QUADRANT
IT Financial Management · 2026
Forrester Wave Leader — ITFM 2026
NOT FEATURED
FORRESTER'S WAVE
IT Financial Management Software · Q2 26
LEADER
ABOUT SERVICEWARE
SERVICE DELIVERY AND IT COST CONTROL, FROM ONE EUROPEAN VENDOR.
Serviceware SE was founded in 1998 as PM Computer Services, took the Serviceware name in 2018 and listed on the Frankfurt Stock Exchange's Prime Standard the same year. It reported EUR 115.3m revenue in FY2024/25 across 1,100+ customers.
The Serviceware portfolio spans enterprise service management, IT financial management, knowledge management, corporate performance management and field service — five product lines assembled through acquisition, sharing a common AI and governance layer and hosted exclusively in German and EU data centres.
Two independent Forrester evaluations anchor the portfolio: Leader in The Forrester Wave for IT Financial Management Software in Q2 2026, one of only three, and Strong Performer in The Forrester Wave for Enterprise Service Management Platforms in Q4 2025 at first inclusion. Serviceware is not present in any Gartner Magic Quadrant.
BEST FOR
European Enterprise
Organisations needing EU-only data residency
STRONG FIT
Platform Consolidation
Service delivery and IT cost control from one vendor
REPLACES
Multi-Vendor Stack
Retire separate ESM, ITFM and knowledge tools
Key Capabilities
INCLUDED IN ALL PLANS
Enterprise Service Management
The licensed platform behind the ITSM, HRSM and CSM configurations.
IT Financial Management
Forrester Wave Leader for Q2 2026, allocating cost from ledger to consumer.
Knowledge Management Engine
The SABIO-derived engine, the most independently reviewed product in the range.
Field Service and Dispatch
Dispatch, routing and mobile work orders from the Careware lineage.
Corporate Performance Management
Planning, consolidation and reporting on the cubus outperform engine.
EU-Only Hosting and Governance
German and EU data centres, GDPR alignment and audit trails throughout.
MORE FROM SERVICEWARE
THE SERVICEWARE ECOSYSTEM
Serviceware ITSM, ESM, HRSM and CSM all run on the same licensed platform, so choosing between them is a configuration decision rather than a purchasing one. Serviceware ITFM and FSM sit on separate codebases and are priced separately. Stackingo structures whichever combination you need on one agreement.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on Serviceware licences?
The floor discount on Serviceware via Stackingo is 10% off Serviceware list — locked within the authorized Serviceware partner programme, never an ad hoc markdown.
💡
Keep in mind: The single most useful thing to know before quoting: ITSM, ESM, HRSM and CSM are one platform licence, while ITFM and FSM are separate products on separate codebases.
02
How much do Serviceware buyers typically save?
Most enterprises land around 25% off Serviceware list on Serviceware, a figure set through the authorized reseller channel.
⚠️
Serviceware reported EUR 115.3m revenue in FY2024/25 with an order backlog of EUR 117.1m — more than a year of revenue already committed under multi-year contracts.
03
Why buy Serviceware through Stackingo?
Buying Serviceware through Stackingo means one negotiated front at 10%+ off (typically 25%) and candid guidance on where Serviceware deals quietly leak budget:
Four product names resolve to one platform licence
ITFM and FSM are the genuinely separate purchases
No published price makes benchmarking the only real check
Edition gating pushes most cases to the top tier
Multi-year terms run up to sixty months as standard
Partner capacity sets timelines outside the DACH region
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement Serviceware?
More than licensing. Stackingo sells Serviceware and can stand it up end to end — configuring Enterprise Service Management, IT Financial Management, Knowledge Management Engine, Field Service and Dispatch, Corporate Performance Management, and EU-Only Hosting and Governance.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is Serviceware and who is it for?
Founded in 1998 and listed on the Frankfurt Stock Exchange since 2018, Serviceware SE serves 1,100+ customers including 18 DAX-listed companies.
Best fit · European Enterprise
Best fit · Platform Consolidation
Typically replaces · Multi-Vendor Stack
🎯
European Enterprise — organisations that require EU-only data residency
Platform Consolidation — service delivery and IT cost control from one vendor
Typically replaces Multi-Vendor Stack for enterprises retiring separate ESM, ITFM and knowledge tools
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