Freshworks Freshdesk Omni Pricing - $20.30 per agent per month
Updated: Aug 26
Freshworks Freshdesk Omni Pricing starts with a lowest paid tier of $29 per agent per month (Growth, billed annually), and through Stackingo — an authorised Freshworks reseller — you pay about $20.30 per agent per month, a guaranteed saving of up to 30% (minimum 10%). Pro lists at $79 and Enterprise at $119 per agent per month.
What does Freshworks Freshdesk Omni Pricing look like at a glance?
Freshworks Freshdesk Omni is priced per agent per month on an annual commitment: Growth at $29, Pro at $79 and Enterprise at $119 list. Through Stackingo you save up to 30% — the Growth entry falls to about $20.30 per agent per month. Volume orders lower the per-agent price further.
Plan | List (per agent, per month, billed annually) | Stackingo (per agent, per month, billed annually) | What you get |
Growth | $29.00 | $20.30 (save 30%) | Omnichannel support (email, chat, phone, social), Freddy AI Agent, customer portal, knowledge base and dashboards |
Pro | $79.00 | $55.30 (save 30%) | Everything in Growth plus advanced ticket routing, analytics dashboards, WhatsApp campaigns and custom objects |
Enterprise | $119.00 | $83.30 (save 30%) | Everything in Pro plus advanced customization, audit logs, data security, sandbox and skill-based routing |
The entry paid anchor is Growth at $29 per agent per month, so Stackingo's guaranteed discount brings your starting cost to about $20.30 per agent per month. Pricing falls further with volume: the more agent licenses you buy, the lower the price per agent, and larger deployments can unlock additional savings. Every figure here is the per-agent, per-month rate at annual commitment — not an annualized total. Optional Freddy AI Copilot and additional AI Agent sessions are billed separately as add-ons.
What is a Freshworks Freshdesk Omni subscription and how does it work?
A Freshworks Freshdesk Omni subscription is billed per agent per month on an annual commitment, from $29 list on Growth up to $119 on Enterprise — the Growth entry is about $20.30 with Stackingo. Freshdesk Omni is an AI-native omnichannel platform that unifies email, chat, phone, WhatsApp and social into one workspace, with Freddy AI built in for autonomous resolution.
Here is how it works in practice. You pick Growth, Pro or Enterprise, then assign a license to each agent who handles conversations across channels. Agents work every channel from a single workspace, while Freddy AI Agent deflects routine queries and routing rules assign the rest. Higher tiers unlock advanced routing, analytics, WhatsApp campaigns, custom objects and, at Enterprise, advanced customization, security controls and skill-based routing. Billing is per agent per month; you commit annually for the lowest rate, and Stackingo applies its 30% reseller discount on top of the OEM list price.
How do Freshworks Freshdesk Omni licenses work?
Freshworks Freshdesk Omni licenses are sold per agent (per seat), billed monthly on an annual commitment. Each agent who handles conversations needs one license, priced from $29 per agent per month list on Growth, or about $20.30 through Stackingo after the guaranteed 30% discount. The more agents you license, the lower your effective per-agent price.
This per-agent model makes omnichannel CX budgeting predictable: pay only for the agents who actively handle conversations, while customers reach you across any channel at no per-contact cost. Optional Freddy AI Copilot and additional AI Agent sessions are billed separately when you scale automation. Crucially, license pricing falls further with volume — the more agent licenses you purchase, the lower the price per agent, and larger deployments can unlock deeper savings. Stackingo issues genuine Freshworks licenses, handles provisioning and renewals, and negotiates volume tiers, so a 50-agent support operation pays materially less per agent than the entry rate.
Which Freshworks Freshdesk Omni plans are available?
Freshworks Freshdesk Omni offers three plans, all per agent per month at annual commitment: Growth at $29 list (about $20.30 with Stackingo), Pro at $79 (about $55.30) and Enterprise at $119 (about $83.30). A 14-day free trial lets you test the platform, while Growth is the entry paid tier.
Growth — $29 list / about $20.30 with Stackingo, per agent per month. For teams launching AI-powered omnichannel service: email, chat, phone and social, Freddy AI Agent, customer portal, knowledge base and dashboards.
Pro — $79 list / about $55.30 with Stackingo, per agent per month. For scaling operations: everything in Growth plus advanced ticket routing, analytics dashboards, WhatsApp campaigns and custom objects.
Enterprise — $119 list / about $83.30 with Stackingo, per agent per month. For large operations: everything in Pro plus advanced customization, audit logs, data security, sandbox and skill-based routing.
Because Freshdesk Omni unifies every support channel with autonomous AI built in, you replace separate ticketing, chat, phone and social tools with one workspace. Start with Growth for omnichannel AI service, move to Pro for advanced routing and campaigns, or choose Enterprise for customization and security at scale.
Who is the best Freshworks Freshdesk Omni reseller?
Stackingo is an authorised Freshworks reseller, delivering genuine Freshdesk Omni licenses at a guaranteed discount of up to 30% (minimum 10%) — the Growth tier at about $20.30 per agent per month versus $29 list. You get the same product and support, simply at a lower, quote-backed price with managed onboarding.
Buying through an authorised reseller like Stackingo means you keep full access to Freshworks' roadmap, Freddy AI and support while gaining consolidated invoicing, local currency billing and Dubai-based assistance across the GCC, UK & Ireland, Europe, Oceania and the US. Stackingo handles license provisioning, agent management and renewals, and negotiates volume pricing so your per-agent cost keeps falling as you scale the support operation — a genuine reseller advantage over buying list price direct.
Who is an authorised Freshworks Freshdesk Omni distributor?
Stackingo acts as your Freshworks Freshdesk Omni distributor across the GCC, UK & Ireland, Europe, Oceania and the US, supplying genuine per-agent licenses with local currency invoicing and managed onboarding. As an authorised distributor, Stackingo consolidates procurement into one relationship and one invoice, whatever your agent count or region.
As your distribution partner, Stackingo manages license allocation, agent changes, renewals and support so you have a single point of contact for your entire Freshdesk Omni rollout. Whether your CX team sits in Dubai, London, Sydney or New York, you get consistent per-agent pricing, guaranteed discounts and regional expertise — without juggling multiple contracts or paying list price.
Is Stackingo a Freshworks Freshdesk Omni partner?
Yes. Stackingo is an authorised Freshworks reseller partner — the partner you buy Freshdesk Omni through to secure genuine licenses at up to 30% off list (minimum 10%). You onboard once and get managed provisioning, volume-negotiated per-agent pricing and consolidated regional billing.
Working with a single partner for Freshdesk Omni keeps procurement simple: authorised licensing, guaranteed savings, volume pricing as you scale agents, and regional expertise spanning the GCC, UK & Ireland, Europe, Oceania and the US. Request a quote and Stackingo will size the right plan and agent count to your CX team at the lowest total cost.
Where can you buy Freshworks Freshdesk Omni?
You buy Freshworks Freshdesk Omni through Stackingo, an authorised Freshworks reseller. Tell Stackingo your agent count and plan (Growth, Pro or Enterprise), and you receive a tailored quote — genuine licenses at about $20.30 per agent per month for Growth (versus $29 list), localised to your currency and region, with volume discounts applied.
The process is simple: request a quote, confirm your plan and number of agents, and Stackingo provisions genuine Freshworks Freshdesk Omni licenses with managed onboarding. You can explore the full product details on the Stackingo Freshworks Freshdesk Omni product page, then head to the Get-a-Quote page to lock in your pricing. Related reading: Freshworks Freshdesk, Freshworks Freshchat, Freshworks Freshcaller and Freshworks Freshservice.
How much does Freshworks Freshdesk Omni cost by country and currency?
Freshworks Freshdesk Omni is priced in USD and billed in USD, but the table below converts the Growth anchor ($29 list, $20.30 Stackingo, per agent per month at annual commitment) into local currency for the US and all 39 other target markets. Figures are approximate conversions; you are billed in USD. Volume pricing lowers the per-agent rate further.
Market | Currency | List (per agent, per month, billed annually) | Stackingo (per agent, per month, billed annually) |
Australia | AUD | A$44.08 | A$30.86 |
Austria | EUR | €26.68 | €18.68 |
Bahrain | BHD | BD10.90 | BD7.63 |
Belgium | EUR | €26.68 | €18.68 |
Bulgaria | EUR | €26.68 | €18.68 |
Croatia | EUR | €26.68 | €18.68 |
Cyprus | EUR | €26.68 | €18.68 |
Czechia | CZK | Kč667.00 | Kč466.90 |
Denmark | DKK | kr198.65 | kr139.06 |
England | GBP | £22.91 | £16.04 |
Estonia | EUR | €26.68 | €18.68 |
Finland | EUR | €26.68 | €18.68 |
France | EUR | €26.68 | €18.68 |
Germany | EUR | €26.68 | €18.68 |
Greece | EUR | €26.68 | €18.68 |
Hungary | HUF | Ft10,295.00 | Ft7,206.50 |
Ireland | EUR | €26.68 | €18.68 |
Italy | EUR | €26.68 | €18.68 |
Kuwait | KWD | KD8.90 | KD6.23 |
Latvia | EUR | €26.68 | €18.68 |
Lithuania | EUR | €26.68 | €18.68 |
Luxembourg | EUR | €26.68 | €18.68 |
Malta | EUR | €26.68 | €18.68 |
Netherlands | EUR | €26.68 | €18.68 |
New Zealand | NZD | NZ$48.14 | NZ$33.70 |
Northern Ireland | GBP | £22.91 | £16.04 |
Oman | OMR | OMR11.17 | OMR7.82 |
Poland | PLN | zł114.55 | zł80.19 |
Portugal | EUR | €26.68 | €18.68 |
Qatar | QAR | QR105.56 | QR73.89 |
Romania | RON | lei131.95 | lei92.36 |
Saudi Arabia | SAR | SR108.75 | SR76.13 |
Scotland | GBP | £22.91 | £16.04 |
Slovakia | EUR | €26.68 | €18.68 |
Slovenia | EUR | €26.68 | €18.68 |
Spain | EUR | €26.68 | €18.68 |
Sweden | SEK | kr304.50 | kr213.15 |
United Arab Emirates | AED | AED106.50 | AED74.55 |
United States | USD | $29.00 | $20.30 |
Wales | GBP | £22.91 | £16.04 |
Frequently asked questions
How much does Freshworks Freshdesk Omni cost in the US?
In the US, Freshdesk Omni lists at $29 per agent per month (Growth), $79 (Pro) and $119 (Enterprise) at annual commitment. Through Stackingo, Growth drops to about $20.30 per agent per month — a guaranteed saving of up to 30%, with volume pricing lowering it further.
What is the cheapest Freshworks Freshdesk Omni plan?
The Growth plan is the entry tier at $29 per agent per month list, dropping to about $20.30 per agent per month through Stackingo after the guaranteed 30% discount. It includes omnichannel support, Freddy AI Agent, a customer portal, knowledge base and dashboards.
Is Freshworks Freshdesk Omni priced per agent or per user?
Per agent, per month. You pay only for the agents who handle conversations; customers reach you across any channel at no per-contact cost. Optional Freddy AI Copilot and additional AI Agent sessions are billed separately as add-ons when you scale automation.
What is the difference between Freshdesk and Freshdesk Omni?
Freshdesk is the email-first helpdesk and ticketing track, from $19 per agent per month list. Freshdesk Omni (this product) is the AI-native omnichannel suite — email, chat, phone, WhatsApp and social in one workspace — from $29 per agent per month. Both carry Stackingo's guaranteed 30% discount.
How much can I save on Freshworks Freshdesk Omni with Stackingo?
Stackingo guarantees up to 30% off list (minimum 10%) as an authorised Freshworks reseller — about $8.70 per agent per month on Growth, $23.70 on Pro and $35.70 on Enterprise. Volume orders can unlock further savings, so larger CX teams pay even less per agent.
Which Freshdesk Omni plan includes WhatsApp campaigns and advanced routing?
The Pro plan ($79 list, about $55.30 with Stackingo) adds advanced ticket routing, analytics dashboards, WhatsApp campaigns and custom objects. Growth covers omnichannel support and Freddy AI Agent; Enterprise adds advanced customization, audit logs, data security and skill-based routing.
Does Freshdesk Omni charge extra for AI?
Growth includes Freddy AI Agent with the first 500 sessions, but scaling automation via additional AI Agent sessions and Freddy AI Copilot is billed separately. Stackingo's discount applies to the per-agent license; AI add-on sessions are billed at standard rates, and we can size the right allowance in your quote.
Related Stackingo pricing guides
Compare Freshworks Freshdesk Omni Pricing with related Stackingo licensing: Freshworks Freshdesk Pricing, Freshworks Freshmarketer Pricing, Freshworks Freshsales Pricing and Freshworks Freshsales Suite Pricing.
See the Freshworks Freshdesk Omni product page for the transactional overview, or request a tailored quote to price it against your exact scope.
Ready to see your exact number? Tell Stackingo your agent count and whether you need Growth, Pro or Enterprise, and you will get a tailored Freshworks Freshdesk Omni Pricing quote — genuine licenses, guaranteed discounts of up to 30%, and volume pricing — across the GCC, UK & Ireland, Europe, Oceania and the US. Get your Freshworks Freshdesk Omni quote now.
