ESM PLATFORM · MONDAY.COM
MONDAY SERVICE
by Monday.com · Authorized via Stackingo
G2 LEADER 2026
250k+ companies
ONE PLATFORM. IT, HR, FACILITIES, LEGAL. SAVE UP TO 25%.
No-code ESM across IT, HR, Facilities, and Legal — powered by AI agents on monday.com Work OS. Monday list pricing is the starting point.
Stackingo gets you further.
AI agent ticket classification
Cross-departmental ESM
No-code workflow builder
Built on monday Work OS
External self-service portal
SOC 2 · GDPR · HIPAA
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
25%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Seat count includes non-IT departments
Monday Service licenses every department. ESM rollout across four functions can double initial IT-only seat estimates before go-live.
04
External portal needs a separate subdomain
The customer-facing self-service portal runs as a standalone subdomain outside monday.com. Validate SSO passthrough & brand security.
02
AI blocks are tier-gated, not role-gated
AI classification & routing activate at Pro+. Standard-tier orgs build manual workflows, then re-architect — plan for Pro if AI matters.
05
Advanced permissions are Enterprise-only
Row-level permissions, audit logs, and HIPAA controls are Enterprise-only. Regulated industries shouldn't size on Pro - upgrade is needed.
03
Work OS dependency is structural, not optional
Monday Service runs inside monday.com's Work OS — orgs without existing adoption face a full platform migration, adding training overhead.
06
Implementation is separate from licensing
Workflow config, dept onboarding, portal setup aren't in subscription cost. Multi-dept ESM rollouts take ~4-10 wks; Stackingo scopes in RFQ.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2025
Recognised Leader — Trusted Consistently
LEADER
FORRESTER'S WAVE
Enterprise Service Management · Q2 24
NOT FEATURED
ABOUT MONDAY SERVICE
ONE WORK OS. EVERY DEPARTMENT. ZERO SERVICE SILOS.
AI-powered ESM built natively on the monday.com Work OS. Designed for organisations that want to run IT, HR, Facilities, and Legal from a single no-code operational layer — without stitching together separate tools.
Monday Service centralises ticketing, request routing, self-service, and cross-departmental workflows into one no-code environment — with AI agents classifying and routing incoming requests before any human intervenes.
AI blocks handle ticket triage, sentiment scoring, and resolution suggestions from historical data. The external portal deflects routine requests before they reach agents. Every workflow is configurable without engineering — built for ops leads, not developers.
BEST FOR
Ops-Led IT Teams
200–5,000 staff; multi-dept, low developer dependency
STRONG FIT
Ent. ESM Consol.
Replace fragmented IT, HR, Facilities; one platform
REPLACES
Helpdesks
Zendesk, Jira Service, spreadsheet request tracking
Key Capabilities
INCLUDED IN ALL PLANS
AI Service Workforce
AI agents classify tickets by priority/sentiment, route and suggest fixes; Pro tier+.
No-Code Workflow Engine
Approvals, escalation, SLA logic built via drag-drop; owned by ops, no engineering.
Cross-Departmental Request Hub
One intake handles IT, HR, facilities, procurement; routing enforces dept queues.
External Self-Service Portal
A branded subdomain lets staff or customers search docs and track items, no licence.
Work OS Native Integration
Service tickets, tasks, approvals live on monday.com boards; native two-way, no API.
Enterprise Compliance Controls
SOC 2, GDPR, HIPAA with row-level permissions, audit logs at Enterprise; residency.
MORE FROM MONDAY.COM
THE MONDAY.COM ECOSYSTEM.
Monday Service is one layer of the monday.com Work OS. Bundle monday CRM, monday Dev, or monday Projects on a single Stackingo agreement and unlock cross-product partner pricing across the full platform.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What's the minimum discount on Monday Service through Stackingo?
At minimum, Stackingo prices Monday Service 10% under Monday.com's list rate, within the bounds of Monday.com's authorized discount programme.
💡
One detail that shapes the number: The customer-facing self-service portal operates as a standalone subdomain outside monday.com.
02
What is the typical discount achieved on Monday Service?
Most enterprises land around 25% off Monday.com list on Monday Service, a figure set through the authorized reseller channel.
⚠️
Monday Service runs inside the monday.com Work OS layer. Organisations without existing monday.com adoption inherit a full platform migration — not a point-tool deployment — adding governance and training overhead.
03
What makes Stackingo the smarter route for Monday Service?
Stackingo gives you a single commercial front for Monday Service at a guaranteed minimum 10% (up to 25% on average), plus advisory on the cost traps that catch buyers:
Seat count includes non-IT departments
AI blocks are tier-gated, not role-gated
Work OS dependency is structural, not optional
External portal requires separate subdomain provisioning
Advanced permissions are Enterprise-only
Implementation is separate from licensing
✓
You submit one RFQ across every product and quantity, get a single comparable quote, and gain renewal defence so you never auto-renew at list.
04
Can Stackingo implement Monday Service, not just licence it?
Both. As a licensing marketplace, Stackingo licences Monday Service first — but implementation is fully covered, covering AI Service Workforce, No-Code Workflow Engine, Cross-Departmental Request Hub, External Self-Service Portal, Work OS Native Integration, and Enterprise Compliance Controls.
🛠️
Stackingo can deliver this directly, run it through a certified implementation partner, or help you source and compare competitive implementation quotes
05
What is Monday Service, and which teams should run it?
AI-powered ESM built natively on the monday.com Work OS.
Best fit · Ops-Led IT Teams
Best fit · Enterprise ESM Consolidation
Typically replaces · Fragmented Helpdesks
🎯
Ops-Led IT Teams — 200–5,000 employees, multi-department service delivery with low developer
Enterprise ESM Consolidation — Replacing fragmented tools across IT, HR
Typically replaces Fragmented Helpdesks for Zendesk, Jira Service, and spreadsheet-based request tracking.
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 25% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
Add other vendors to the same RFQ for free