IT EXPERIENCE MEASUREMENT · HAPPYSIGNALS
DISCOVER
by HappySignals · Authorized via Stackingo
FIXED MONTHLY PRICE
700+ companies
ONE EXPERIENCE AREA. ONE FIXED PRICE.
The entry tier of the HappySignals ITXM™ platform — one experience area, unlimited measured employees, and the global IT benchmark from day one.
Stackingo gets you deployed faster.
One measured experience area
5 named platform user seats
Unlimited measured employees
ServiceNow certified integration
Global IT benchmark included
ISO 27001:2022 · GDPR-aligned
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
15%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
One experience area is the hard tier ceiling
Discover measures a single experience area. Adding Digital Workplace alongside Service Desk requires a move up to the Deliver tier.
04
AI data explanations are throttled at this tier
AI summaries are included, but deeper data explanations are limited and AI Insights only start at Deliver. Ask is an optional add-on.
02
Five named seats decide who reads the data
Discover includes five user seats. Service owners outside those five consume insight second-hand, which slows the improvement loop.
05
Flat list price, not scaled to headcount
Discover lists at €2,575 per month billed annually rather than scaling with employee count, which makes tier comparison awkward.
03
Reports, signage and branding sit in Deliver
Reporting, Digital Signage and survey branding are Deliver-tier features. Discover output stays inside the platform interface itself.
06
No target setting, objectives or XLA tooling
Target setting arrives with Deliver; objectives, improvement initiatives and XLAs only with Drive. Discover measures, it does not govern.
GARTNER MAGIC QUADRANT
Digital Employee Experience Management · 2025
NOT FEATURED
FORRESTER'S WAVE
Unified Endpoint Management · Q4 23
NOT FEATURED
ABOUT HAPPYSIGNALS
THE FIRST STEP INTO MEASURED IT EXPERIENCE MANAGEMENT AT SCALE.
Discover is the entry tier of the HappySignals ITXM™ platform, built in Helsinki since 2014 by Sami Kallio, Pasi Nikkanen and Sami Aarnio, who defined IT Experience Management as a discipline.
Discover connects research-backed employee surveys, perceived lost time, and operational ticket data into a single experience view for one service area — enough evidence to build the case for a wider ITXM programme before committing to platform-wide licensing.
Discover carries the same benchmark as every tier — 1.77 million employee responses drawn from 130+ countries — so a first deployment is peer-comparable from week one. Customers including Nestlé, Campari Group, Siemens Healthineers and Suntory recover around 26% of lost employee time in year one.
BEST FOR
First ITXM Step
1k+ staff proving experience value on one service
STRONG FIT
Service Desk Only
One area measured well before platform rollout
REPLACES
Email CSAT Tools
Retire one-off ticket surveys and manual NPS
Key Capabilities
INCLUDED IN ALL PLANS
Research-Backed Survey Set
Validated question set for one experience area; wording is fixed, not custom.
Unlimited Measured Employees
Survey the whole workforce at a flat price; only the five analyst seats cap.
Global IT Benchmarking
Scores compared to 1.77m responses from 130+ countries, refreshed annually.
Real-Time Experience Analytics
Live dashboards over collected data; analytics access is limited at this tier.
AI Open-Feedback Summaries
Azure OpenAI condenses free text; data explanations are limited on Discover.
ITSM Operational Data Feed
Certified ServiceNow and BMC Helix feeds add ticket context to every score.
MORE FROM HAPPYSIGNALS
THE HAPPYSIGNALS ITXM™ ECOSYSTEM.
Discover is the first rung of a four-part HappySignals line-up alongside Deliver, Drive and Ask. Moving up a tier preserves your historical data and benchmark position, so no re-implementation is needed. Consolidate the upgrade path and your wider ITSM or DEX tooling on one Stackingo agreement.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
Is there a baseline discount on HappySignals Discover via Stackingo?
Through Stackingo, HappySignals Discover starts at a guaranteed 5% below HappySignals's published list price, set inside HappySignals's authorized reseller programme.
💡
One implementation detail: Discover covers one experience area only, so the scoping conversation is about which service to measure first — usually the IT service desk.
02
Realistically, how much can we save on Discover?
HappySignals Discover buyers generally see up to 15% taken off HappySignals's list pricing through Stackingo's authorized position.
⚠️
The €2,575 monthly list price is flat, not per-employee — so the saving is fixed in cash terms rather than scaling with your headcount.
03
Why do procurement teams choose Stackingo for Discover?
Stackingo gives you a single commercial front for HappySignals Discover at a guaranteed minimum 5% (up to 15% on average), plus advisory on the cost traps that catch buyers:
Area selection locks your first year of trend data
Seat count caps how widely insight can circulate
Reporting features are not included at this tier
AI depth is limited until Deliver or Ask is added
Upgrade timing is cheaper to plan than to retrofit
Benchmark value needs 60%+ survey coverage to hold
✓
Add one consolidated RFQ, an audit-ready comparable quote, and renewal protection — and the direct route rarely wins.
04
Can Stackingo implement Discover, not just licence it?
More than licensing. Stackingo sells HappySignals Discover and can stand it up end to end: Research-Backed Survey Set, Unlimited Measured Employees, Global IT Benchmarking, Real-Time Experience Analytics, AI Open-Feedback Summaries, and ITSM Operational Data Feed.
🛠️
Whether Stackingo implements it, manages a certified partner, or simply helps you compare third-party quotes, services and licence stay on a single comparable proposal.
05
Who is HappySignals Discover best suited for?
Founded in 2014 in Helsinki by Sami Kallio, Pasi Nikkanen, and Sami Aarnio, HappySignals pioneered IT Experience Management (ITXM™) — Discover is its entry tier
Best fit · First-Time ITXM Buyers
Best fit · Single-Service-Desk Measurement
Typically replaces · Email CSAT & Manual NPS
🎯
First-Time ITXM Buyers — 1,000+ employees proving experience value on one service
Single-Service-Desk Measurement — IT teams measuring ticket experience before wider rollout
Typically replaces Email CSAT & Manual NPS for teams retiring one-off ticket surveys and manual NPS
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GET A QUOTE IN 1 DAY.
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Quote returned in 1 business day
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