XURRENT CONVERGENCE · XURRENT
XURRENT ITXM
by Xurrent · Authorized via Stackingo
ITSM+ITOM+ITIM
400+ organizations
THREE DISCIPLINES. ONE PLATFORM. SAVE UP TO 30%.
ITxM is Xurrent's name for convergence — ITSM, ITOM and ITIM carried by one platform instead of three. It is delivered by Xurrent ITSM, Xurrent IMR and Xurrent Status Pages, with Sera AI as the shared intelligence layer across all three.
Stackingo gets you further.
ITSM, IMR and Status Pages
iPaaS in every subscription
Sera AI across all three
One vendor, one contract
Account Trusts for SIAM
Bought as a Xurrent subscription
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
30%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
ITxM is a category, not a purchasable SKU
There is no ITxM price, licence or line item anywhere. What you buy is a Xurrent ITSM subscription, plus IMR where the response tier demands it.
04
The status layer is the part that costs extra
Status Pages is excluded at IMR Starter, a $10,000 a year add-on at IMR Growth and included only at IMR Enterprise. Convergence is not free.
02
ITxM and ITXM are two different things
Xurrent's ITxM, lowercase x, is an architecture claim. ITXM is HappySignals' trademarked framework from a different vendor. Do not conflate them.
05
Sera AI is described only by the vendor
Xurrent positions Sera as the shared intelligence layer across all three products. No independent evaluation of it exists to cite yet.
03
Two of the three parts were acquired
IMR is Zenduty, bought February 2025. Status Pages is StatusCast, bought April 2024. Convergence is partly a roadmap, not only a shipped state.
06
The pitch is newer than the pieces
Xurrent renamed from 4me in September 2024 and has absorbed two product lines since. Ask which integrations ship today, not which are planned.
GARTNER MAGIC QUADRANT
Not evaluated · Gartner MQ
Delivered inside the Xurrent subscription
NOT FEATURED
FORRESTER'S WAVE
Not evaluated · Forrester Wave
NOT FEATURED
ABOUT XURRENT ITXM
SERVICE, OPERATIONS AND INCIDENT RESPONSE ON ONE XURRENT PLATFORM.
ITxM is a category Xurrent coined, not a line item you can order. It names the convergence of ITSM, ITOM and ITIM onto one platform, delivered in practice by Xurrent ITSM, Xurrent IMR and Xurrent Status Pages.
Xurrent ITxM is delivered as the Xurrent ITSM subscription, the IMR incident response price book and Status Pages, tied together by Sera AI — so what is actually purchased is the Xurrent subscription that carries all three, and that is precisely how Stackingo prices and discounts it.
One naming point matters before you search any further. Xurrent spells it ITxM with a lowercase x and means an architecture claim by it. ITXM is a separate trademarked framework belonging to HappySignals, a different vendor doing a different job. The two terms are not interchangeable on a shortlist.
BEST FOR
Converging IT Ops
IT teams merging service desk and operations tools
STRONG FIT
One Platform Model
Service, response and status on one data model
REPLACES
Three-Tool Stack
Retire separate desk, on-call and status tools
Key Capabilities
INCLUDED IN ALL PLANS
Service Management Layer
Xurrent ITSM carries incident, problem, change, request and knowledge.
Incident Response Layer
Xurrent IMR carries alerting, on-call rotas, escalation and postmortems.
Status Communication Layer
Xurrent Status Pages publishes service state to customers and to staff.
Sera AI Across All Three
Xurrent's shared intelligence layer spans service, response and status.
Account Trusts for SIAM
Account-to-account federation across suppliers, inherited from the 4me era.
Integration Layer Included
The in-house iPaaS ships in every subscription rather than as an add-on.
MORE FROM XURRENT
THE XURRENT ECOSYSTEM
Each part of ITxM has its own commercial shape: ITSM is the core licence, IMR carries a published per-user price book with its Growth plan included in all three ITSM tiers, and Status Pages sits underneath IMR. Stackingo quotes only the pieces that actually apply to you, on one agreement.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What is the floor discount on Xurrent ITxM?
The floor discount on Xurrent ITxM via Stackingo is 10% off Xurrent list — locked within the authorized Xurrent partner programme, never an ad hoc markdown.
💡
Keep in mind: ITxM has no price book of its own. The purchase is a Xurrent ITSM subscription, with IMR and Status Pages added wherever the tier you choose does not already include them.
02
How much do Xurrent ITxM buyers save?
Most enterprises land around 30% off Xurrent list on Xurrent ITxM, a figure set through the authorized reseller channel.
⚠️
ITxM carries no price and no licence of its own. It is delivered by ITSM, IMR and Status Pages, which means the tier you choose decides how much of the architecture you actually get.
03
Why buy Xurrent ITxM through Stackingo?
Buying Xurrent ITxM through Stackingo means one negotiated front at 10%+ off (typically 30%) and candid guidance on where Xurrent deals quietly leak budget:
ITxM is a coined category, not a purchasable SKU
The lowercase x separates it from HappySignals' ITXM
IMR and Status Pages arrived by acquisition in 2025 and 2024
Status Pages costs $10,000 a year at the IMR Growth tier
Sera AI claims carry no independent evaluation to date
Convergence scope is worth confirming as shipped, not planned
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo also implement Xurrent ITxM?
More than licensing. Stackingo sells Xurrent ITxM and can stand it up end to end — configuring Service Management Layer, Incident Response Layer, Status Communication Layer, Sera AI Across All Three, Account Trusts for SIAM, and Integration Layer Included.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is Xurrent ITxM and who is it for?
Built by Xurrent, the renamed 4me, which reported 400+ organizations at its September 2024 rebrand, including Pfizer, BMW and Deutsche Telekom.
Best fit · Converging IT Ops
Best fit · One Platform Model
Typically replaces · Three-Tool Stack
🎯
Converging IT Ops — IT teams merging service desk and operations tooling
One Platform Model — service, response and status on one data model
Typically replaces Three-Tool Stack for IT teams retiring separate desk, on-call and status tools
GET YOUR CUSTOM QUOTE
STOP CALLING SALES.
GET A QUOTE IN 1 DAY.
Tell us your scope. We'll return a structured, comparable, partner-priced quote — built around your real agent count, term length and module mix.
Quote returned in 1 business day
Up to 30% below list pricing
Reviewed by a licensing expert — not a chatbot
Your requirements never shared without consent
Add other vendors to the same RFQ for free