ITSM PLATFORM · HALO
HALOITSM
by Halo · Authorized via Stackingo
G2 LEADER 2026
100k+ companies
STOP PAYING PER MODULE. START RUNNING REAL ITSM. SAVE UP TO 55%.
ITIL 4-aligned service management with native AI, CMDB, and no-code workflow automation — all modules included at every tier.
Stackingo gets you further.
ITIL 4-aligned service workflows
White-label self-service portal
Halo AI ticket triage + clustering
No-code workflow configuration
CMDB + license asset tracking
All modules · one agent-based price
FOUR REASONS WHY BUYERS CHOOSE STACKINGO
MORE THAN A DISCOUNT — A SMARTER
WAY TO BUY SOFTWARE.
55%
Average Cost Savings
Below OEM list price, structured within authorized programmes.
+
Advisory Included
Module fit, sizing & tier optimisation reviewed before quote.
1doc
One Commercial
Multi-region, multi-vendor stack on a single agreement.
25%
Renewal defence
Every cycle re-priced — never auto-renewed at list.
BUYER INTELLIGENCE
WHAT YOU SHOULD KNOW BEFORE
BUYING.
Six things experienced IT buyers wish they'd known earlier — plus the analyst evidence behind the OEM's market position.
01
Agent count drives pricing — definition matters
HaloITSM prices per IT agent. Define agent scope in the SOW — miscounting approver-only roles inflates seat cost by 15–25%.
04
HaloITSM & HaloPSA share architecture, not scope
Halo customers can't use HaloITSM for customer-facing ticketing/billing. Switching product lines mid-contract needs full migration.
02
All-inclusive hides a module maturity assumption
Every module is available at every tier, but CMDB depth & Asset Discovery rely on connectors (Lansweeper, Azure AD) — budget for these too.
05
Halo AI is natively bundled — but scope-limited
Halo AI (triage, clustering, KB gen, sentiment) costs nothing extra, but output depends on KB quality. Sparse KBs need 4-8wks curation.
03
No-code configuration has governance risk
HaloITSM's codeless customisation enables rapid config, but without documented governance, rule sprawl accumulates over 18–36 months.
06
Implementation timeline is environment-dependent
HaloITSM deploys fast, but migrating from ServiceNow/legacy BMC w/ deep CMDB history adds 6-12wk mapping; Stackingo can scope this too.
GARTNER MAGIC QUADRANT
ITSM Platforms · 2025
Recognised Leader — Trusted Consistently
NICHE PLAYER
FORRESTER'S WAVE
Enterprise Service Management · Q2 24
NOT FEATURED
ABOUT HALOITSM
ITIL-NATIVE ITSM. EVERYTHING INCLUDED. NOTHING LOCKED BEHIND TIERS.
Built by Halo Service Solutions, HaloITSM is a cloud-based ITSM platform for internal corporate IT teams wanting full ITIL 4 process coverage without the module fragmentation of legacy service desks.
HaloITSM delivers incident, problem, change, CMDB, asset management, and project workflows under a single agent-based licence — with Halo AI handling triage, case clustering, and knowledge base generation before any ticket touches a human queue.
The self-service portal deflects demand at source, the no-code workflow engine enforces ITIL-aligned process design, and the underlying architecture is shared across HaloPSA and HaloCRM — giving organisations a consistent operational layer across IT, MSP, and CX functions.
BEST FOR
Mid-Mkt & Ent. IT
200–5,000 endpoints; ITIL rigour, no ServiceNow cost
STRONG FIT
ITIL-Mature IT Ops
Change boards, problem mgmt, multi-tier SLA governance
REPLACES
ServiceNow/Helix
Exit costly, module-gated tools; predictable price
Key Capabilities
INCLUDED IN ALL PLANS
Structured ITIL 4 Process Engine
Incident, Problem, Change, Release, Request native; CI deps, SLA; enforces ITIL 4.
Halo AI Triage & Knowledge Automation
Halo AI classifies, clusters, reads tone and drafts KB articles at intake; auditable.
Configuration Management Database (CMDB)
CMDB maps CI deps to incidents/changes; discovery needs Lansweeper or Azure AD.
No-Code Workflow & Routing Engine
Visual rule builder sets routing, fields, SLA, approvals; no built-in versioning.
White-Label Self-Service Portal
Per-department branded portal with KB deflection; depth depends on article count.
Cross-Product Halo Architecture
Shares architecture with HaloPSA and HaloCRM; each is a separate licensed instance.
MORE FROM HALO SERVICE SOLUTIONS
THE HALO ECOSYSTEM
HaloITSM is one of three products in the Halo Service Solutions portfolio. Bundle HaloPSA for MSP operations or HaloCRM for customer experience management on a single Stackingo commercial agreement and consolidate vendor relationships across IT, service delivery, and CX.
CROSS OEM COMPARISON
FIND THE BEST FIT — NOT JUST ONE
PRODUCT
Not the right fit? We’ve got other options. One RFQ unlocks multiple solutions, compared side by side—with zero vendor bias.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
WE'VE GOT ANSWERS.
The questions every buyer asks before purchasing through Stackingo—pricing, licensing, what's included, and what to expect.
01
What's the entry-level discount for HaloITSM buyers?
The floor discount on HaloITSM via Stackingo is 10% off Halo list — locked within the authorized Halo partner programme, never an ad hoc markdown.
💡
Keep in mind: HaloITSM advertises fast deployment, but organisations migrating from ServiceNow or legacy BMC platforms with deep CMDB histories face data mapping complexity that extends go-live by 6-12 weeks.
02
On average, how much comes off HaloITSM list price?
Most enterprises land around 55% off Halo list on HaloITSM, a figure set through the authorized reseller channel.
⚠️
HaloITSM prices exclusively per IT agent, not per endpoint or end-user. However, "agent" scope (read-only vs full-access vs approver roles) must be explicitly defined in the SOW — miscounting approver-only accounts inflates seat cost by 15–25% in typical mid-market deployments.
03
What makes Stackingo the smarter route for HaloITSM?
Buying HaloITSM through Stackingo means one negotiated front at 10%+ off (typically 55%) and candid guidance on where Halo deals quietly leak budget:
Agent count drives all pricing — but definition matters
All-inclusive model has a hidden assumption: module maturity
No-code configuration carries long-term governance risk
HaloITSM and HaloPSA share architecture but are not interchangeable
Halo AI capability is natively bundled — but depth is scope-limited
Implementation timeline is environment-dependent, not platform-dependent
✓
That comes with a single structured quote across your evaluation and active renewal tracking, so nothing rolls over at full price.
04
Can Stackingo implement HaloITSM, not just licence it?
More than licensing. Stackingo sells HaloITSM and can stand it up end to end — configuring Structured ITIL 4 Process Engine, Halo AI Triage & Knowledge Automation, Configuration Management Database (CMDB), No-Code Workflow & Routing Engine, White-Label Self-Service Portal, and Cross-Product Halo Architecture.
🛠️
Choose Stackingo's own delivery team, a certified partner Stackingo coordinates, or let Stackingo gather and benchmark competing implementation bids — all consolidated into one proposal alongside the licence.
05
What is HaloITSM and who is it best for?
Developed by Halo Service Solutions, HaloITSM is a cloud-based ITSM platform built specifically for internal corporate IT teams seeking full ITIL 4 process coverage without the module
Best fit · Mid-Market & Enterprise IT
Best fit · ITIL-Mature IT Operations
Typically replaces · Legacy ServiceNow / BMC Helix
🎯
Mid-Market & Enterprise IT — 200–5,000 endpoints
ITIL-Mature IT Operations — IT organisations running formal change advisory boards
Typically replaces Legacy ServiceNow / BMC Helix for teams exiting high-cost
GET YOUR CUSTOM QUOTE
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GET A QUOTE IN 1 DAY.
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Up to 55% below list pricing
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